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Digital Banking Remote Jobs (NOW HIRING)

WSFS Bank

IT Audit Manager

Philadelphia, PA · Remote

... Recovery, Digital banking platforms (Internet, Mobile Banking), Remote Deposit Capture (RDC), Vendor Management processes, and System Development Life Cycle (SDLC). * Evaluate the Bank ...

WSFS Bank

IT Audit Manager

Wilmington, DE · Remote

... Recovery, Digital banking platforms (Internet, Mobile Banking), Remote Deposit Capture (RDC), Vendor Management processes, and System Development Life Cycle (SDLC). * Evaluate the Bank ...

Ameris Bank

Digital Platforms Director

Atlanta, GA · Remote

... banking, digital platforms, and all related services. This includes remote deposit capture, lockbox, mobile remote deposit capture, webpay digital payment channel, electronic overdraft services ...

Wsfsbank

IT Audit Manager

Wilmington, DE · Remote

... Recovery, Digital banking platforms (Internet, Mobile Banking), Remote Deposit Capture (RDC), Vendor Management processes, and System Development Life Cycle (SDLC). * Evaluate the Bank ...

Wsfsbank

IT Audit Manager

Philadelphia, PA · Remote

... Recovery, Digital banking platforms (Internet, Mobile Banking), Remote Deposit Capture (RDC), Vendor Management processes, and System Development Life Cycle (SDLC). * Evaluate the Bank ...

Nymbus, Inc.

Digital Support Specialist

$23/hr

We are a remote first company. This role, as most of our positions, is remote. You may be required ... Accurately manage communication for new digital bank customers related to new account onboarding.

GenoaBank

Treasury Management Officer

Genoa, OH · Remote

... banking, remote deposit capture, positive pay, etc.). * Specific Skills: Computer skills including digital banking platforms and data/reporting; proficiency in Microsoft Office, especially Excel ...

ITS Inc

Digital Support Analyst

Des Moines, IA · On-site +1

Experience in banking, digital banking, ACH, technical help, or related field preferred * Remote technical help desk or support experience helpful * Adept at utilizing a CRM solution to log and track ...

Array

Channel Manager, Digital Banking Partners

$100K/yr

Array is a financial innovation platform that helps digital brands, financial institutions, and ... As a remote-first company, we're focused on providing opportunities for high performing individuals ...

Array

Channel Manager, Digital Banking Partners

OR · On-site +1

$100K/yr

Array is a financial innovation platform that helps digital brands, financial institutions, and ... As a remote-first company, we're focused on providing opportunities for high performing individuals ...

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Digital Banking Remote information

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How much do digital banking remote jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for digital banking remote in the United States is $47.25, according to ZipRecruiter salary data. Most workers in this role earn between $25.48 and $61.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Banking Remote professional, and why are they important?

To thrive as a Digital Banking Remote professional, you need a solid understanding of banking products, digital financial services, and customer account management, usually with a background in finance or banking. Familiarity with digital banking platforms, CRM systems, cybersecurity tools, and relevant certifications such as Certified Digital Banker (CDB) is often required. Strong communication, problem-solving, and self-motivation are crucial soft skills for engaging clients and managing tasks independently. These abilities ensure secure, efficient service delivery and high customer satisfaction in a technology-driven, remote environment.

What is a Digital Banking Remote job?

A Digital Banking Remote job involves working for a bank or financial institution from a remote location, primarily handling digital banking services such as online account management, customer support, fraud prevention, and technical troubleshooting. Employees in these roles use technology to assist customers with their banking needs, process transactions, and resolve issues without needing to be physically present in a branch. These positions often require strong communication skills, proficiency with banking software, and the ability to maintain security and confidentiality while working remotely.

What are some common challenges faced by remote digital banking professionals, and how can they be managed effectively?

Remote digital banking professionals often encounter challenges such as maintaining secure communication with clients, staying updated with rapidly evolving fintech tools, and collaborating efficiently with cross-functional teams across different time zones. To manage these challenges, it's important to utilize secure, company-approved communication platforms, participate in regular training sessions, and leverage project management tools that facilitate real-time collaboration. Proactively staying connected with colleagues and clients helps ensure seamless workflows and a strong sense of team integration.
More about Digital Banking Remote jobs
What cities are hiring for Digital Banking Remote jobs? Cities with the most Digital Banking Remote job openings:
What are the most commonly searched types of Digital Banking jobs? The most popular types of Digital Banking jobs are:
What states have the most Digital Banking Remote jobs? States with the most job openings for Digital Banking Remote jobs include:
What job categories do people searching Digital Banking Remote jobs look for? The top searched job categories for Digital Banking Remote jobs are:
Digital Banking Remote jobs near you
Infographic showing various Digital Banking Remote job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 5% Part Time, 5% Temporary, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $98,272 per year, or $47.2 per hour.
Digital Support Business Banking Specialist

Digital Support Business Banking Specialist

Nymbus, Inc.

Remote

$23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Nymbus helps banks and global financial services organizations transform their capabilities and drive value in today's digital marketplace.
At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus, we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers.
The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus.
WORK ENVIRONMENT:
We are a remote-first company. This role, as most of our positions, is remote. You may be required at times to visit client sites or attend meetings at designated locations.
POSITION SUMMARY:
The Digital Support Business Banking Specialist provides front-line support to both consumer and business banking customers for our Launch clients. This role operates in a high-volume, fast-paced Contact Center environment and is responsible for delivering exceptional service through inbound phone calls, secure messages, chats, and other digital communication channels.
In addition to supporting retail banking customers, this role assists small business and commercial members with digital banking access, account servicing requests, and general business banking inquiries. The Digital Support Business Banking Specialist is responsible for reviewing and processing customer applications submitted through retail and business account onboarding platforms, ensuring compliance with established policies, procedures, and Service Level Agreements.
This position requires strong decision-making skills, attention to detail, and a commitment to providing one-touch resolution whenever possible. Schedule flexibility is required to meet the needs of a 7 day a week Contact Center.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
Contact Center & Customer Support
  • Perform efficiently in a high-volume, production-driven Digital Call Center environment.
  • Answer inbound calls, secure messages, chats, and other communications from consumer and business banking customers.
  • Provide prompt, accurate, and professional service to ensure a seamless customer experience.
  • Resolve customer issues on first contact whenever possible.
  • Perform account maintenance and servicing requests for both personal and business accounts.
  • Escalate complex or high-risk issues appropriately.

Business Banking Support
  • Assist small business and commercial customers with:
    • Online and mobile banking access
    • User access and password resets
    • Basic ACH and wire inquiries
    • Account balances and transaction research
    • General business deposit account servicing
  • Support business account onboarding by reviewing submitted applications and documentation in accordance with policy and regulatory requirements.
  • Ensure compliance with applicable KYC, CIP, and BSA/AML guidelines when reviewing business customer information.

Risk, Compliance & Accuracy
  • Monitor retail and business digital bank applications and decision based on structured onboarding procedures.
  • Complete transactions accurately and within established guidelines and SLAs.
  • Exercise discretion and sound judgment while mitigating operational and fraud risk.
  • Identify and report system or client-impacting issues proactively.

Technical & Operational Support
  • Utilize multiple programs and systems to investigate, troubleshoot, and resolve customer inquiries.
  • Document interactions clearly and accurately.
  • Participate in testing and validation of banking environments and system enhancements as assigned.

Professional Development
  • Participate in coaching and feedback sessions.
  • Engage in ongoing training to strengthen product knowledge, systems knowledge, and customer service skills.
  • Proactively seek opportunities to improve processes and service delivery.
  • Perform all other related duties as required or assigned.

QUALIFICATIONS:
  • Associate's Degree or equivalent experience in a related field.
  • 2+ years of experience in a financial institution, call center, or customer service role.
  • Experience supporting consumer and small business banking customers preferred.
  • Working knowledge of deposit accounts and basic business banking products.
  • Familiarity with KYC/CIP and banking compliance requirements preferred.
  • Strong communication skills (verbal and written).
  • Ability to multitask effectively in a multi-system environment.
  • Strong attention to detail and problem-solving skills.
  • Ability to prioritize and meet performance and SLA expectations.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays as required.

SALARY & BENEFITS:
  • Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates.
  • Annual Cash Bonus and Equity Options commensurate with the role level and experience.
  • Fully Remote.
  • 401(k) plan.
  • Insurance - Health, Dental, and Vision.
  • Time Off

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