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Desktop Support Jobs in Chicago, IL (NOW HIRING)

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support Duration: Longterm Location: Mokena, IL ( Onsite Role) Immediate Start PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports ...

ConfigUSA

Desktop Support Specialist

Chicago, IL · On-site

Desktop Support Specialist Required Skills: Deep technical knowledge of Windows 10/11, macOS, and Dell commercial laptop lineups. Tooling Proficiency: Active Directory (Domain services, Group Policy ...

AA2IT

Desktop Support Tech

Chicago, IL · On-site

$20.75 - $26.50/hr

How many years of Enterprise Desktop Support Exp do you have Q2. Are you Comptia A+ or other eq cert Q3: Have you done white glove support for Sr executive , where and for how long Q4. How far you ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team. The ideal candidate will have a strong background in desktop support, with ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Insight Hospital is seeking a talented and experienced Level 2 Senior Desktop Support Technician to join our IT team. The ideal candidate will have a strong background in desktop support, with ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) Immediate Start PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports ...

AA2IT

Desktop Support Tech

Chicago, IL · On-site

$20.75 - $26.50/hr

How many years of Enterprise Desktop Support Exp do you have Q2. Are you Comptia A+ or other eq cert Q3: Have you done white glove support for Sr executive , where and for how long Q4. How far you ...

SDI Presence

Desktop Support Specialist

Chicago, IL

Summary The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers and peripherals. The Desktop ...

SDI Presence

Desktop Support Specialist

Chicago, IL · On-site

Summary The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers and peripherals. The Desktop ...

SDI Presence

Desktop Support Specialist

Chicago, IL · On-site

Summary The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers and peripherals. The Desktop ...

SDI Presence

Desktop Support Specialist

Chicago, IL · On-site

Summary The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers and peripherals. The Desktop ...

Artech Information System LLC

desktop support

Chicago, IL · On-site

$20.75 - $26.50/hr

Deskside Support Specialist Duration: 12+Months (Possible Extension) Location : CHICAGO, IL (Onsite) SKILLS OVERVIEW (List or Overview): Candidate requires 5-7+ years of Deskside Break/Fix ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

Summary The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktops, laptops, and peripheral devices in a fast-paced ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support operations for a client of ours. In this position, you will manage desktop tickets and work orders, dispatch ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL

$55K - $65K/yr

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support operations for a client of ours. In this position, you will manage desktop tickets and work orders, dispatch ...

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All JobsDesktop Support JobsDesktop Support Jobs in Chicago, IL

Desktop Support information

See Chicago, IL salary details

$14

$23

$33

How much do desktop support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for desktop support in Chicago, IL is $23.68, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $25.53 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Chicago, IL?

The most popular types of Desktop Support jobs in Chicago, IL are:

What are popular job titles related to Desktop Support jobs in Chicago, IL?

For Desktop Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Chicago, IL look for?

The top searched job categories for Desktop Support jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Desktop Support jobs?

Cities near Chicago, IL with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Chicago, IL as of August 2026, with employment types broken down into 70% Full Time, 3% Part Time, 3% Temporary, and 24% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $49,245 per year, or $23.7 per hour.

Desktop Support Engineer

ACI Infotech

Mokena, IL • On-site

Full-time

Re-posted 17 days ago

Job description

Role: Desktop Support / End User Support
Duration: Longterm
Location: Mokena, IL ( Onsite Role)
Immediate Start
PRIMARY PURPOSE OF POSITION:
To be technical lead and provide day-to-day operational supports of IT Systems and End User Support to the business units, administer servers and client computing software (O365, Adobe, Symantec, etc.) To ensure all IT system operations are fully functioning, oversee vendors, manage computer inventory, manage IT Helpdesk ticketing system and assist management in budget preparation. Their work may include installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis.
ESSENTIAL JOB FUNCTIONS:
  • Administer and provide day-to-day operational supports of IT Systems and End User Support to the business units.
  • Administer and support server services such as Domain Controller, Print and File servers, ERP server, and inhouse business management system.
  • Administer client computing software client computing software (O365, Adobe, Symantec, MS Teams, CRM etc.), oversee vendors, manage computer inventory, manage IT Helpdesk ticketing system and assist management in budget preparation.
  • Manage service Print Services vendor to ensure excellent support, ensure all contractual agreements and expectations are properly met and reconcile monthly invoices, ensuring accuracy.
  • Manage projects to ensuring appropriate deadlines are met, within budget and proactively communicate to all stakeholders of project status.
  • Provides day to day end user support of VoIP and Cisco Call Manager and Unity, POTS lines, internet/intranet, VPN, eFAX, and videoconferencing.
  • Orders and configures hardware and software of new computer, external monitors, printers, tablets, VoIP, Cell phones, Hotspots, and Wi-Fi.
  • Maintains and updates inventory document (Book of Business) and P&P (Process and Procedures).
  • Installing and configuring new technology to be used by the company, such as hardware, operative systems, and programs or applications.
  • Giving regular maintenance to existing hardware and computer systems.
  • Providing assistance to company staff or clients with technology-related issues:
    • Understanding the issue and its cause;
    • solving the problem; and explaining the problem to the staff member or client.
    • Troubleshooting systems and applications:
    • Running diagnostics on malfunctioning hardware or software; and
    • Finding solutions for any issue and implementing it.
  • Performs other duties and functions as assigned by management.
  • Adheres to the Company's policies, procedures, code of conduct, confidentiality requirements and IT Department's Vision and Mission.
  • Sets a high standard of ethical behavior for self and for others to follow.
  • Collaborates with all department leaders to ensure appropriate inclusiveness.
  • Demonstrates competence, shares knowledge, and eagerness to learn.
  • Performs duties in an organized and thoughtful manner.
  • Communicates effectively with coworkers and clients
  • Operates with integrity in all actions and words.
  • Respects others and the work performed.

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