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Desktop Support Jobs in Gurnee, IL (NOW HIRING)

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

$20.50 - $26.25/hr

Syntricate Technologies is looking for a Desktop Support professional to provide onsite and remote support services to end users. The role involves troubleshooting and configuring hardware and ...

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

Syntricate Technologies is seeking a Desktop Support professional to provide both onsite and remote support services to end users. The role involves troubleshooting hardware and software issues ...

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

$20.50 - $26.25/hr

Syntricate Technologies is seeking a Desktop Support professional to provide onsite and remote support services to end users. The role involves troubleshooting and configuring hardware and software ...

Artech Information System LLC

desktop support

Bannockburn, IL · On-site

$21 - $26.75/hr

Desktop Support Representative Onsite Support Job ID # Fast Path [18976] Duration: 1+ Years (Possible Extension) Location: Bannockburn,IL-60015 Onsite) Candidates should be able to diagnose and ...

AA2IT

Desktop Support Specialist

Sturtevant, WI · On-site

AA2IT is seeking a Desktop Support Specialist for their Wisconsin office, responsible for providing hands-on, second-level technical support for end users. The role ensures reliable technology ...

IDEX

Desktop Support Systems Analyst

Northbrook, IL · On-site

$36/hr

We are seeking a customer-focused Desktop Support Systems Analyst to provide high-touch IT support to employees across our Corporate Headquarters in Northbrook and Downtown Chicago, as well as remote ...

IDEX

Desktop Support Systems Analyst

Northbrook, IL · On-site

$65 - $85/hr

We are seeking a customer-focused Desktop Support Systems Analyst to provide high-touch IT support to employees across our Corporate Headquarters in Northbrook and Downtown Chicago, as well as remote ...

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Serve as an escalation resource for complex desktop support and end-user technology issues. * Provide support for Windows devices, mobile technologies, peripherals, and productivity applications.

NEOGOV

Desktop Technician

Crystal Lake, IL · On-site

$19.75 - $25/hr

The role focuses on exceptional customer service and technical expertise while supporting college desktop technologies across various environments including hardware and software installation ...

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All JobsDesktop Support JobsDesktop Support Jobs in Gurnee, IL

Desktop Support information

See Gurnee, IL salary details

$13

$22

$31

How much do desktop support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desktop support in Gurnee, IL is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $23.75 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What job categories do people searching Desktop Support jobs in Gurnee, IL look for?

The top searched job categories for Desktop Support jobs in Gurnee, IL are:

What cities near Gurnee, IL are hiring for Desktop Support jobs?

Cities near Gurnee, IL with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Gurnee, IL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 3% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,847 per year, or $22 per hour.

Desktop Support

Syntricate Technologies

Deerfield, IL • On-site

$20.50 - $26.25/hr

Full-time

Re-posted 18 days ago

Key responsibilities

  • Provide onsite and remote support services to end users for hardware and software issues.

  • Build, configure, troubleshoot, and install images on PCs and laptops, and support peripherals and mobile devices.

  • Support data center equipment, replace defective components, and perform daily tape changes for backup routines.

Job description

Job Summary:
Syntricate Technologies is looking for a Desktop Support professional to provide onsite and remote support services to end users. The role involves troubleshooting and configuring hardware and software, supporting various devices, and ensuring effective communication in both English and the local language.
Responsibilities:
• Provide onsite and desk side support services to end users.
• Build, configuring and troubleshoot Install image on Customer PC and laptop applications and hardware components.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data back-up and restoration when required in the course of a service incident.
• Smart hands support for data center equipment
• Replace defective components cards in data center equipment as advised by Tech Support e.g., Remove a module and replace it, reconnecting patch cables.
• Daily tape change in support of local Backup Routine in required sites.
• Must have experience of using a Call Logging system.
• Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware platforms.
• Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Excellent hands-on experience in installation and troubleshooting DC equipment?s, Rack and Stack of the DC equipment/cable.
• Excellent communications are mandatory in English and Local language.
• Provide Desktop support services to end users remotely.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• Must have experience of using a Call Logging system like SNOW, Remedy etc
• Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware platforms.
• Experience with building, configuring, replacing and troubleshooting Windows OS, Microsoft Apps and other day to day use applications such as VPN, Adobe etc.
• basic troubleshooting of Laptop hardware
Qualifications:
Required:
• Provide onsite and desk side support services to end users.
• Build, configuring and troubleshoot Install image on Customer PC and laptop applications and hardware components.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data back-up and restoration when required in the course of a service incident.
• Smart hands support for data center equipment.
• Replace defective components cards in data center equipment as advised by Tech Support e.g., Remove a module and replace it, reconnecting patch cables.
• Daily tape change in support of local Backup Routine in required sites.
• Must have experience of using a Call Logging system.
• Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware platforms.
• Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Excellent hands-on experience in installation and troubleshooting DC equipment, Rack and Stack of the DC equipment/cable.
• Excellent communications are mandatory in English and Local language.
• Provide Desktop support services to end users remotely.
• Must have experience of using a Call Logging system like SNOW, Remedy etc.
• Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware platforms.
• Experience with building, configuring, replacing and troubleshooting Windows OS, Microsoft Apps and other day to day use applications such as VPN, Adobe etc.
• Basic troubleshooting of Laptop hardware.
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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