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Desktop Support Jobs in Chicago, IL (NOW HIRING)

1872 Consulting

Desktop Support Engineer

Chicago, IL · On-site

Desktop standardization, patching, and maintenance * Support of mobile infrastructure * Vulnerability Management * License Management * Conform to ITIL based standards of IT Service Management

1872 Consulting

Desktop Support Engineer

Chicago, IL · On-site

Desktop standardization, patching, and maintenance * Support of mobile infrastructure * Vulnerability Management * License Management * Conform to ITIL based standards of IT Service Management

SDI Presence

Senior Desktop Support Specialist

Chicago, IL · On-site

$60K - $79K/yr

Summary SDI Presence is seeking a Senior Desktop Support Specialist to lead desktop support operations supporting end users across Chicago's major airport environments. This is a hands-on leadership ...

Forhyre

Desktop Support Engineer - L1

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer - L3

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer - L2

Downers Grove, IL · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

We are seeking a Help Desk / Desktop Support Specialist to provide reliable, responsive technical support to end users in a primarily remote support environment, with occasional onsite desktop ...

219 Health Network

Desktop Support Tech I

Munster, IN · On-site

$19.75 - $25.25/hr

Desktop Support Technician I The Desktop Support Technician I provides system-wide, first-level IT support for Powers Health end users. This role is responsible for responding to Help Desk phone ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL · On-site

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

219 Health Network

Desktop Support Tech I

Munster, IN · On-site

$19.75 - $25.25/hr

Desktop Support Technician I The Desktop Support Technician I provides system-wide, first-level IT support for Powers Health end users. This role is responsible for responding to Help Desk phone ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL

$26/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Powers Health

Desktop Support Tech I

Munster, IN · On-site

$19.75 - $25.25/hr

The Desktop Support Technician I provide system-wide, first-level IT support for Powers Health end users. This role is responsible for responding to Help Desk phone calls and electronic requests ...

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical support for enterprise hardware, operating systems, and core business applications. The ideal candidate ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports of ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ( Onsite Role) Please call me on 732 979 2323 to discuss rate PRIMARY PURPOSE OF POSITION: To be ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Chicago, IL

Desktop Support information

See Chicago, IL salary details

$14

$23

$33

How much do desktop support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for desktop support in Chicago, IL is $23.68, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $25.53 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Chicago, IL?

The most popular types of Desktop Support jobs in Chicago, IL are:

What are popular job titles related to Desktop Support jobs in Chicago, IL?

For Desktop Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Chicago, IL look for?

The top searched job categories for Desktop Support jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Desktop Support jobs?

Cities near Chicago, IL with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Chicago, IL as of August 2026, with employment types broken down into 70% Full Time, 3% Part Time, 3% Temporary, and 24% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $49,245 per year, or $23.7 per hour.

Desktop Support Engineer

1872 Consulting

Chicago, IL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Workstation Engineer

The workstation engineer will be responsible for managing all aspects of the corporate desktop, which includes but is not limited to software packaging, patch management, and automation. They will participate in daily Operations calls and serve as an escalation point for junior members of the team. The ideal candidate will have a clear track record that demonstrates growth in their current role, taking on progressively more challenging projects and positions. The Workstation Engineer must have a strong knowledge of SCCM, Active Directly, Group Policy, Office 365, Intune, and Azure Active Directory.

Key Responsibilities

  • System administration of cloud applications
  • Software packaging, deployment, and automation
  • Desktop standardization, patching, and maintenance
  • Support of mobile infrastructure
  • Vulnerability Management
  • License Management
  • Conform to ITIL based standards of IT Service Management
  • Participate in desktop support projects
  • Provide Tier 3 support
  • Administration and management of Office 365 environment
  • Generate new ideas, find creative ways to better support end-users
  • Support and maintain current SCCM environment
  • Upgrades of on-premises systems and tool
  • Patch and maintain resources in AWS
  • Participate in daily Operations calls
  • Share on-call responsibility with other members of the IT Service Desk

Key Behavioral Expectations

  • Drives for Results
  • Communication and Engagement
  • Unleashes Innovation

Minimum Qualifications

  • College degree desirable but not required.
  • 5+ years working in a similar capacity in a small to medium-size team

Knowledge, Skills & Abilities Required

  • Expertise with Windows Desktop 10
  • Proficient installing, configuring, servicing, and troubleshooting OS issues
  • Expertise in supporting a Windows server environment
  • Experience supporting SS&C (formerly DST) suite of applications preferred
  • Strong knowledge of the Office 365 platform including Exchange Online, SharePoint Online, and Azure Active Directory
  • The ability to execute on a vision with minimal direction and guidance
  • Experience supporting using Microsoft Endpoint Manager (Intune) strongly preferred
  • Service Now support and development preferred, but not required
  • Working knowledge of desktop security tools such as Cb Protect, Cb Response, Microsoft ATP a plus
  • Familiarity with Amazon Web Services and related technologies
  • Proficiency supporting Mac OS in a corporate environment strongly preferred
  • Experience managing iOS and Android devices using tools such as VMWare Workspace One (Airwatch) or Microsoft Intune
  • Strong customer focus
  • The ability to prioritize several competing priorities
  • Certifications in SCCM, Office 365, and other technologies are not required, but strongly preferred
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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