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Desktop Support Manager Jobs in Spring, TX (NOW HIRING)

Fracht USA

IT Support Specialist

Houston, TX · On-site

The primary responsibilities of this role will include providing end-user support by setting up new workstations, assisting with asset management, and performing tier 2 desktop support for both local ...

Service Global, Inc

Desktop Engineer L1

Houston, TX · On-site

Manage IMAC and deskside support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

FRAZER LTD.

SERVICE SUPPORT MANAGER

Houston, TX

The Service Support Manager at Frazer reports to the Vice President of Service, and is responsible for leading all aspects of customer support for Frazer Service customers. This role directly manages ...

Frazer, Ltd.

SERVICE SUPPORT MANAGER

Houston, TX · On-site

$80K - $110K/yr

The Service Support Manager at Frazer reports to the Vice President of Service, and is responsible for leading all aspects of customer support for Frazer Service customers. This role directly manages ...

Addison Group

Desktop Engineer

Houston, TX · On-site

$120K - $130K/yr

The ideal candidate will have a strong background supporting Windows environments, endpoint management platforms, desktop security technologies, and enterprise device deployments. This individual ...

Addison Group

Desktop Engineer

Houston, TX · Remote

$120K - $130K/yr

The ideal candidate will have a strong background supporting Windows environments, endpoint management platforms, desktop security technologies, and enterprise device deployments. This individual ...

Addison Group

Desktop Engineer

Houston, TX · On-site

$120K - $130K/yr

The ideal candidate will have a strong background supporting Windows environments, endpoint management platforms, desktop security technologies, and enterprise device deployments. This individual ...

Mastech Digital

Deskside Support

Houston, TX · On-site

$30/hr

Key Responsibilities: - Provide hands-on deskside support to resolve issues related to desktop ... managing user access. - Maintain inventory and asset management of IT equipment. - Ensure ...

Harris County

Information Technology II

Houston, TX · On-site

$28.16/hr

Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems. Ticket-Based Support Management: Process incoming repair tickets and prioritize them based on urgency and ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Spring, TX

Desktop Support Manager information

See Spring, TX salary details

$13

$32

$53

How much do desktop support manager jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for desktop support manager in Spring, TX is $32.19, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $42.79 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Spring, TX? The most popular types of Desktop Support jobs in Spring, TX are:
What job categories do people searching Desktop Support Manager jobs in Spring, TX look for? The top searched job categories for Desktop Support Manager jobs in Spring, TX are:
What cities near Spring, TX are hiring for Desktop Support Manager jobs? Cities near Spring, TX with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
IT Support Specialist

IT Support Specialist

Fracht USA

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Position Overview: We are seeking a highly motivated Technical Support Agent to join our team. The primary responsibilities of this role will include providing end-user support by setting up new workstations, assisting with asset management, and performing tier 2 desktop support for both local and remote users.

Key Responsibilities:

  • Set up new workstations for employees, ensuring all necessary software and configurations are installed and functional.
  • Assist with asset management, including tracking hardware and software inventory, and ensuring compliance with company policies.
  • Provide tier 2 desktop support for both local and remote users, addressing technical issues promptly and effectively, regardless of their location.
  • Troubleshoot hardware and software problems, escalating more complex issues to the appropriate teams when necessary.
  • Maintain documentation of support activities, including resolutions and troubleshooting steps.
  • Follow established policies and procedures to provide consistent workspace to our clients

Qualifications:

  • 2+ years of experience in a technical support role, preferably in a corporate environment.
  • Strong knowledge of desktop operating systems, including Windows and Office 365.
  • Familiarity with hardware and software installation and troubleshooting.
  • Experience with Microsoft 365 administration, managing users, licensing, and email.
  • Excellent communication and customer service skills.
  • Ability to work independently and prioritize tasks effectively.
  • Experience with ticketing systems and asset management tools is a plus.

Benefits:

  • Hybrid work from home schedule
  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off and holidays
  • Opportunities for professional development and advancement


Diversity and Inclusion

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.

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