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Desktop Support Manager Jobs in Indiana (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Plainfield, IN · On-site

$20 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for ... Respond to incoming support requests and manage service desk tickets with a focus on timely ...

EXOS

Desktop Engineer

Indianapolis, IN

Our Client is seeking a Desktop Engineer contractor to support an upcoming enterprise-wide PC ... Inventory tracking and asset management updates. * End-user support during refresh deployments ...

A3 Staffing Solutions

Be Seen First

Desktop Support Technician I - Full-Time and Part-Time - WWBE

Princeton, IN · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

Provide onsite desktop and deskside support for end users. * Troubleshoot and resolve Windows 10/11 hardware and software issues. * Install, configure, and support desktops, laptops, monitors ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Indiana

Desktop Support Manager information

See Indiana salary details

$14

$34

$57

How much do desktop support manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop support manager in Indiana is $34.42, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $45.77 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,595 per year, or $34.4 per hour.

Senior Desktop Support Technician

Brook & Whittle LTD

New Albany, IN • On-site

$75K - $80K/yr

Full-time

Re-posted yesterday

Brook + Whittle rating

7.5

Company rating: 7.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

45th of 120 rated packaging manufacturers

Job description

Job Type
Full-time
Description
Reporting to the Manager of IT Support, the Senior Desktop Support Technician is a highly visible, hands-on IT professional responsible for delivering exceptional end-user support remotely to all of our locations while also serving as a trusted on-site technical resource.
This position is often viewed as the face of IT, with the expectation of providing exceptional customer service to our internal customers as well as providing clear and frequent communication on the status of issues. Critical responsibilities include thorough documentation of issue resolution, collaboration with other members of the IT Support teams throughout the organization, and as necessary, issue escalation to our IT Infrastructure Team.
Essential Functions:
  • Provide excellent IT support to our organization both in-person and remotely
  • Support a variety of technologies including but not limited to:
    • Windows 10, Windows 11 and MacOS clients
    • Microsoft Teams and OneDrive
    • Microsoft Office (Outlook, Word, Excel, PowerPoint)
    • Local and network printers, copiers, and label printers
    • Multi-Factor Authentication (MFA) user configuration and troubleshooting
    • Mobile devices (connectivity to WiFi, and configuration of email client)
    • Business Applications such as ERP systems
    • Adobe Creative Suite
  • Create and Manage Users in Active Directory and Office365
  • Update drivers and apply firmware updates as part of troubleshooting process
  • Work closely with stakeholders to identify potential problem areas and develop solutions
  • Share knowledge with other team members and document solutions to IT problems
  • Support special projects and initiatives
  • Perform on-site troubleshooting and escalations

Requirements
Skills:
  • Positive attitude, patience, strong customer service mentality, and excellent verbal and written communication skills
  • Advanced problem-solving and troubleshooting skills with a keen attention to detail
  • Skilled in supporting both Windows and Mac clients
  • Hardware support (laptops, desktops, peripherals, printers, etc.)
  • Microsoft Active Directory User management
  • Imaging and Disk Duplication technology
  • Desire to continually learn new technologies and improve skill set
  • Comfortable in a fast-paced environment, managing multiple issues/projects simultaneously

Qualifications:
  • 5+ years of full-time experience providing IT support. Experience supporting a multi-site organization is preferred.
  • Experience providing in-person and remote support
  • Ability to work on-site 5 days per week with occasional remote flexibility
  • Bachelor's degree in IT or related field preferred but not required

About Us
Brook & Whittle Ltd. is one of North America's leading Sustainable Labeling Solutions providers, producing pressure sensitive labels, shrink sleeves and flexible packaging for many of the nation's leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals. The company's rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn't it be cool to go into a store, pick up a product and say "we make that label!"
Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure.
We believe people are our greatest asset. Thus, we highly value individuals of strong character with drive, ambition and creativity. Relationships are our cornerstone whether it be clients, vendors or co-workers. We are the best at what we do and are looking for an exceptional individual to join our growing organization.
AAP/EEO Statement
Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD's employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary Description
$75k-$80k

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