ZipRecruiter

Log In

1

Desktop Support Manager Jobs in Fort Wayne, IN (NOW HIRING)

Sidram Technologies

Desktop Engineer &ndash

Ashley, IN · On-site

Desktop Engineer - Store Support Location: Ashley, IN - Onsite Only w2 The Desktop Engineer - Store ... This role involves remote troubleshooting, onsite support coordination, incident management, and ...

Clean Team Inc

Support Supervisor

Fort Wayne, IN · On-site

Clean Team is hiring Full-Time support supervisors Support Supervisors are responsible for assisting area managers They will train new hires as needed. As well as fill in for any call off or ...

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Fort Wayne, IN

Desktop Support Manager information

See Fort Wayne, IN salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support manager in Fort Wayne, IN is $35.69, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.45 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Fort Wayne, IN?

The most popular types of Desktop Support jobs in Fort Wayne, IN are:

What are popular job titles related to Desktop Support Manager jobs in Fort Wayne, IN?

For Desktop Support Manager jobs in Fort Wayne, IN, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Fort Wayne, IN look for?

The top searched job categories for Desktop Support Manager jobs in Fort Wayne, IN are:

What cities near Fort Wayne, IN are hiring for Desktop Support Manager jobs?

Cities near Fort Wayne, IN with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Fort Wayne, IN as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,342 per year, or $33.3 per hour.

Desktop and System Support Technician, Intermediate

Linamar

Albion, IN • On-site

$18.25 - $23.25/hr

Full-time

Dental, Vision, Retirement

Re-posted 16 days ago

Linamar rating

6.6

Company rating: 6.6 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

398th of 493 rated machine equipment manufacturers

Job description


Job Title: Intermediate Desktop & System Support Technician
Job Summary: Under general direction, monitor and respond to complex technological control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Provide primary interface with vendor support service groups or provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Require extensive knowledge of PC/LAN communications hardware and software in a multi-protocol environment, and network management software.
Responsibility:
  • Complete assignments from the Service Desk efficiently and effectively as possible within assigned priority to meet SLA.
  • Troubleshoot and solve office desktop problems.
  • Act as the "face of IT" at his/her facilities and route issues or work with other members of the IT team as necessary to resolve any issues.
  • Inform local IT Network Administrator of any issue that requires their involvement such as non-standards purchase and new enterprise system requests.
  • Purchase software and hardware for his/her facilities according to standards and IT purchasing procedures.
  • Ensure licensed software is used in the facility and the information is maintained in the licensing database.
  • Setup and install all network attached equipment at their facilities.
  • Maintain software and hardware on desktops at the facility including Office Automation software, Anti-Virus, PC management software as per Desktop Setup Checklist.
  • Maintain an up-to-date Hardware and Software inventory for his/her facilities utilizing the methods prescribed by Corporate IT Management (e.g. inventorying software, spreadsheets etc.).
  • Support unique systems at his\her facility\facilities such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other unique software or hardware.
  • Administer local phone system (including paging, voice mail, moves-adds-changes) at his/her facility.
  • Prepare, monitor and adjust work schedules and analyze data on user support services provided.
  • Provide 2nd tier support to existing applications.
  • Transfer existing applications to new technologies.
  • Conduct system tests; Work with the quality, engineering and production department users to test the application, develop documentation on how to deploy the application, training of support staff on the application.
  • Research new concepts as required to develop innovative solutions to business problems. Use complementary resources when possible.
  • Attend meetings with project managers and department heads to collect information to clarify project specifications, make recommendations and reach agreement in defining system needs.
  • Other duties as assigned.

Academic/Educational Requirements:
  • A current MCP or MCITP: Desktop Support Technician would be an asset.
  • Current Microsoft MCSA/MCSE preferred.
  • Comp TIA Network + or A + preferred.
  • Degree or diploma in Computer Science from a recognized university or college is preferred.

Required Skills/Experience:
  • Essential Skills:
    • Ability to read, write, speak and understand English fluently.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
    • Strong communication and interpersonal skills.
    • Ability to meet or exceed the company's attendance standards.
    • Ability to understand and follow directions given.
    • Ability to work with minimal supervision.
  • Read and understand policy and procedures manuals. Read equipment and software manuals, help files and technical bulletins. Read sections of software manuals to learn about advanced procedures and improvements to upgraded versions.
  • Ability to discuss technical matters with co-workers, colleagues and suppliers. Discuss challenging software operations with co-workers and help develop instructions for users. Inform and advise computer users with malfunctioning computer hardware and software. Teach, supervise and assist workers in their work units.
  • Prepare, monitor and adjust work schedules and analyze data on user support services provided.
  • Evaluate information technology needs and users' software needs. Review experience with a number of relevant software applications and make recommendations.
  • Perform majority of tasks independently and coordinate efforts with supervisors and co-workers to complete challenging repairs, assess the performance of work units and exchange information about new hardware and software.
  • ITIL and ITSM knowledge is preferred. Experience with the following is required:
    • Current version of Windows Desktop OS Server Administration, maintenance and monitoring including all components such as DNS, DHCP, Group Policy, File and System Security, Windows Hyper-V Virtualization technologies.
      • Current version of Microsoft Office.
      • Current version of Desktop and Notebook hardware (preferably Dell).
      • Current version of Networking basics.
  • Anti-Virus Administration.
  • MS SCCM 2012 and SCOM 2012 Administration.
  • SAN/NAS Administration.
  • Possess drive and motivation to continuously learn new and update technical knowledge. Learn by reading solution logs, help files, manuals, newsletters and trade publications, and through trial and error. Discuss computer malfunctions with co-workers and software suppliers.
  • Excellent break/fix troubleshooting skills.

What Linamar Has to Offer
  • Competitive Compensation
  • Employee Benefits package includes but not limited to, Drug, Dental & Vision etc.
  • 401k Program
  • Opportunities for career advancement.
  • Sustainability Counsel
  • Community based outreach supporting both local and global initiatives and charities.
  • Discounts for local vendors and events, including auto supplier discounts.

About Us
Linamar Corporation is a Canadian-founded global manufacturer, renowned for its advanced engineering and innovative product development across diverse industries and markets. Our journey started in 1966 under the visionary leadership of our founder, and today, we remain committed to cultivating a culture of innovation and collaboration.
With access to state-of-the-art tools and resources, you'll have the opportunity to make a meaningful impact alongside a team of driven and passionate professionals. Join us and be part of a company where innovation, collaboration, and growth are at the heart of everything we do.
Linamar Corporation is an equal opportunity employer and encourages diversity in the workplace without regard to any basis protected by applicable federal, state, or local law. Linamar Corporation encourages applications from all qualified individuals and will reasonably accommodate applicants throughout all stages of the recruitment and selection process upon request.
INDHIND1

What Linamar employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply