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Desktop Support Manager Jobs in Georgia (NOW HIRING)

Insight Global

Desktop Support Technician

Norcross, GA · On-site

$21/hr

Provide back-up support to other roles within the team, through cross-functional training and ongoing updates in that area. * Related technical experience * High School Diploma or equivalent ...

Futurewave Systems

Sr. Desktop Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support ... admin Telephony admin Patch management On site support for Tier 3 Project/Initiative ...

AGS

IT Support Manager

Atlanta, GA · On-site

Run world-class Service Desk & Desktop Support: standardize intake, triage, and escalation using Jira Service Management, enforce SLAs/SLOs, and publish service health metrics. * Cross-platform ...

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

... management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues. The IT Desktop Support Technician will also ...

Service Global, Inc

Desktop EUC L1

Duluth, GA · On-site

$18.75 - $23.75/hr

Manage IMAC and desk side support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

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Desktop Support Manager information

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How much do desktop support manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for desktop support manager in Georgia is $30.54, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $40.58 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Georgia? The most popular types of Desktop Support jobs in Georgia are:
What are popular job titles related to Desktop Support Manager jobs in Georgia? For Desktop Support Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Georgia look for? The top searched job categories for Desktop Support Manager jobs in Georgia are:
What cities in Georgia are hiring for Desktop Support Manager jobs? Cities in Georgia with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,530 per year, or $30.5 per hour.

Desktop Support Technician

Insight Global

Norcross, GA • On-site

$21/hr

Full-time

Medical, Dental, Vision

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Title: Staging & Configuration Technician

Location: Peachtree Corners, GA 30071

Hours: Monday-Friday 9am-5pm (Onsite)

Must-Haves:

  • Updating status of devices in various software systems § develop and maintain documentation for staging processes. Perform RMA & OBF processes for customer, supplier, manufacturers.
  • Install components into PC’s, Switches, Routers, Servers, Mobile and other devices.
  • Load images, configurations and firmware onto PC’s, Switches, Routers, Servers, Mobile and other devices.
  • Provide back-up support to other roles within the team, through cross-functional training and ongoing updates in that area.
  • Related technical experience
  • High School Diploma or equivalent, technical training, military experience, or college desired.
  • Excellent computer and communication skills.
  • Microsoft, or Other Office Suite Software.

Nice to Have Skills & Experience

  • A+ Certification

Job Description:

Staging & Configuration Analyst performs a wide variety of tasks related to the Technology Solution Center including staging & configuration, depot repair and warehouse functions. Responsible for the proper and accurate configuration of IT Hardware and meeting production goals