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Desktop Support Manager Jobs in Dallas, GA (NOW HIRING)

NPSG GLOBAL LLC

Desktop Support Technician

Marietta, GA

$19.25 - $24.50/hr

The Desktop Support Technician is primarily responsible for configuration, management, and support of IT assets. They will be the first point of contact for new computer deployments and assist the ...

Synergis

Desktop Support - Executive Support

Atlanta, GA · On-site

$23 - $25/hr

Desktop Support Specialist TITLE: Device Support Engineer - L1 LOCATION: Atlanta, GA - onsite role ... Support endpoint management using Microsoft Intune, MECM/SCCM, and Apple management workflows.

NTT DATA, Inc.

Desktop Support Technician

Atlanta, GA · On-site

$73.44/hr

Interact with asset management, network services, software systems engineering, applications ... end user support & desktop support * 2+ years of experience with Windows operating system ...

New

Artech Information System LLC

desktop support

Atlanta, GA · On-site

$19.50 - $24.75/hr

Deskside Support Representative Distributed Client Services Job ID: # 17-71936 Location: atlanta,GA Duration: : 1 year (with possible extension) * Candidates should be able to diagnose and remedy ...

Futurewave Systems

Sr. Desktop Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support ... admin Telephony admin Patch management On site support for Tier 3 Project/Initiative ...

PlayAGS, Inc.

IT Support Manager

Atlanta, GA · On-site

$95 - $130/hr

Run world‑class Service Desk & Desktop Support: standardize intake, triage, and escalation using Jira Service Management , enforce SLAs/SLOs, and publish service health metrics. * Cross‑platform ...

New

Evolutyz Corp

End User Support Engineer

Atlanta, GA · On-site

The End User Services (EUS) Engineer provides advanced desktop support, endpoint management, and global operational support for corporate team members. This role serves as a Tier 2/Tier 3 escalation ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Dallas, GA

Desktop Support Manager information

See Dallas, GA salary details

$13

$32

$54

How much do desktop support manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support manager in Dallas, GA is $32.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $43.41 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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What job categories do people searching Desktop Support Manager jobs in Dallas, GA look for?

The top searched job categories for Desktop Support Manager jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Desktop Support Manager jobs?

Cities near Dallas, GA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Dallas, GA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 24% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $67,973 per year, or $32.7 per hour.

Desktop Support Technician

NPSG GLOBAL LLC

Marietta, GA

$19.25 - $24.50/hr

Full-time

Posted 13 days ago

Job description

Description

Title: Desktop Support Technician 

Overview/Description: The Desktop Support Technician is primarily responsible for configuration, management, and support of IT assets. They will be the first point of contact for new computer deployments and assist the IT team in handling help desk tickets and service requests. This includes on-site and remote support for employees in the use of their computers, mobile devices, and enterprise systems.  

This position is not eligible for telecommuting and will report for work in our corporate office. 

Responsibilities: 

  • Install, configure, upgrade, and/or support IT assets including laptops, desktops, servers, mobile devices, printers, switches, firewalls, wireless access points, and phones.  
  • Communicate with employees via phone, e-mail, and Teams to quickly resolve technical issues with a positive attitude and professional demeanor. 
  • Utilize a centralized ticketing system to track, manage, and resolve issues and service requests. Monitor and prioritize issues and service requests. Escalate tier two and tier three issues to the in-house IT team.  
  • Manage and track IT assets within IT asset management system. 
  • Provide support for telecommunication systems. 
  • Create and update technical support documentation, policies, and standard operating procedures. 

Requirements

Education/Experience: 

Required
 

  • Bachelor's degree in computer science, information technology, or another relevant field preferred. Will consider candidates currently pursuing their degree. 
  • Experience imaging, configuring, upgrading, supporting, and repairing laptops and desktops.  
  • Experience in IT end-user support, help desk, or IT related experience. 
  • Experience with administration and support of Azure AD and O365. 
  • Excellent troubleshooting skills with Windows 11 operating system. 

Preferred 

  • Experience with Jamf, Intune, Apple Business Manager, and/or Apple Configurator  
  • Experience with DUO, Microsoft MFA, or other MFA solution 
  • Experience with RingCentral or other telecommunications systems 
  • A+ Certification 
  • PowerShell Scripting 

 NPSG Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

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