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Desktop Support Manager Jobs in Dallas, GA (NOW HIRING)

STEMtech

Tier II Admin/Engineer

Marietta, GA · On-site

... Managers. Qualifications Windows Desktop Level 2 System Administrator Key Skills: • Problem investigation, troubleshooting and resolution. Master of Desktop Support and customer service. • ...

F2Onsite

Be Seen First

L2 Cisco Network Support Engineer - Remote (6-8 weeks)

Atlanta, GA · Remote

$50 - $55/hr

Follow customer change-management, security, and network operational procedures. Required ... Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members ...

Digital Insight

IT End User Support

Atlanta, GA · On-site

Deliver handson support for laptops, desktops, and highperformance engineering workstations ... Vendor & Warranty Management: Coordinate with vendors for hardware support, repairs, and warranty ...

NCR

IT End User Support

Atlanta, GA · On-site

Deliver handson support for laptops, desktops, and highperformance engineering workstations ... Vendor & Warranty Management: Coordinate with vendors for hardware support, repairs, and warranty ...

NCR Corporation

IT End User Support

Atlanta, GA · On-site

Deliver hands-on support for laptops, desktops, and high-performance engineering workstations ... Vendor & Warranty Management: Coordinate with vendors for hardware support, repairs, and warranty ...

In-Telecom

Voice L2 Technician

Kennesaw, GA · On-site

Tier 1-2 desktop support * General client issues as assigned * Document all work and resolve issues efficiently in ConnectWise Manage * Communicate effectively with clients and deliver professional ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Dallas, GA

Desktop Support Manager information

See Dallas, GA salary details

$13

$32

$54

How much do desktop support manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for desktop support manager in Dallas, GA is $32.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $43.41 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What cities near Dallas, GA are hiring for Desktop Support Manager jobs?

Cities near Dallas, GA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Dallas, GA as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,973 per year, or $32.7 per hour.

Help Desk Support Technician

NuAxis Innovations

Atlanta, GA

$19.25 - $26/hr

Full-time

Re-posted 15 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time  position.

Overview

At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help Desk Support Technician to support a distributed IT environment, delivering exceptional customer experience (CX) to end users.

Key Responsibilities

  • Provide Tier 1 technical support via phone, email, and in-person

  • Troubleshoot hardware, software, and network issues

  • Support Windows 10/11 and macOS environments

  • Manage tickets using tools such as ServiceNow, Remedy, or equivalent

  • Perform Active Directory tasks (user creation, password resets, group management)

  • Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

  • Assist with device imaging (PXE), deployments, and upgrades

  • Provide support for VPN, remote desktop, and connectivity issues

  • Maintain asset inventory and assist with hardware lifecycle management

  • Escalate complex issues to Tier 2/3 teams

Required Qualifications

  • 1-3 years of IT Help Desk / Desktop Support experience

  • CompTIA A+ (or equivalent)

  • Strong troubleshooting and customer service skills

  • Experience with ticketing systems and remote support tools

Preferred

  • ITIL Foundation

  • Experience with MDM tools (Intune, MaaS360, JAMF)

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Employment Type: Full time

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