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Desktop Support Consultant Jobs (NOW HIRING)

Star Source Consulting

Desktop Support

Butler, PA · On-site

$18.25 - $23.25/hr

Company Description StarSource Consulting - we specialize in Information technology, providing ... Previous Desktop Support experience * Experience in break/fix and re-imaging PCs * Experience ...

Star Source Consulting

Desktop Support

Butler, PA

$18.25 - $23.25/hr

Company Description StarSource Consulting - we specialize in Information technology, providing ... Previous Desktop Support experience * Experience in break/fix and re-imaging PCs * Experience ...

Collabera

Desktop Support Specialist

New Haven, CT

Provides phone and desktop support/consulting services and problem resolution. Images and Deploys computers for New Hires and Upgrades. Provides on-site desktop support services and problem ...

Infojini Inc

DESKTOP SUPPORT

Mahwah, NJ

$20.25 - $25.75/hr

Infojini Consulting is recognized as one of the fastest growing IT services and software ... The primary function of this role is to provide desktop support to the end users within Clifton ...

Infojini Inc

Desktop Support

Washington, DC

$23 - $29.25/hr

Infojini Consulting is recognized as one of the fastest growing IT services and software ... Desktop Support Location :Washington, DC Duration :12+ months (Possible extension ) Qualifications ...

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Desktop Support Consultant information

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How much do desktop support consultant jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for desktop support consultant in the United States is $29.04, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $33.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Consultant, and why are they important?

To thrive as a Desktop Support Consultant, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and knowledge of Active Directory are typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills are crucial for quickly resolving technical issues, minimizing downtime, and ensuring user satisfaction in a business environment.

What are Desktop Support Consultants?

Desktop Support Consultants are IT professionals who provide technical assistance and support for computer systems, hardware, and software within an organization. Their main role is to troubleshoot issues, resolve technical problems, install or upgrade software, and ensure users can effectively use their desktop computers and related technology. They may also assist with network connectivity, system security, and user training. Typically, they work closely with other IT staff and end users to maintain a productive and secure computing environment.

What are some common challenges faced by Desktop Support Consultants when supporting remote or hybrid employees?

Desktop Support Consultants often encounter challenges such as troubleshooting connectivity issues, configuring VPNs, and ensuring secure access to company resources for remote or hybrid employees. Supporting a wide range of devices and operating systems outside the office network can make diagnosing and resolving problems more complex. Effective communication and remote support tools are essential, as many issues must be resolved without physical access to the user's device. Staying adaptable and proactively educating users can help Desktop Support Consultants overcome these hurdles.
Who are the top companies hiring for Desktop Support Consultant jobs? The top employers for Desktop Support Consultant jobs are:
What are popular job titles related to Desktop Support Consultant jobs? For Desktop Support Consultant jobs, the most frequently searched job titles are:
Desktop Support Consultant jobs near you
Infographic showing various Desktop Support Consultant job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 87% Full Time, 6% Part Time, and 4% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $60,400 per year, or $29 per hour.
Desktop Support Engineer

Desktop Support Engineer

Procom Consultants Group

Durham, NC

$16.42/hr

Contractor

Posted 23 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Durham, NC. Pay rate is $16.42/hr.

Desktop Support Engineer Job Details

Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.

POSITION DUTIES AND RESPONSIBILITIES:

Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

 Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.

Managing returns on warranted parts and systems

 Packaging and shipping replacement parts to customers

 Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers

 May participate in development of information technology and infrastructure projects

 Installing, supporting and troubleshooting approved desktop software

 Performing planned maintenance, moves, adds and changes

 Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)

 Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel

 Exercises judgment with defined procedures and practices to determine appropriate action

  Ability to work on call after hours as required

Communicate effectively with multiple customers and co-workers. This includes the following activities:

 Consulting with the Service Desk on support calls

 Able to communicate highly technical information to both technical and non-technical personnel

 Providing Case status updates to management and end-users

 Providing phone support and diagnostics to remote customers

 Participating in training programs designed to educate customers about basic and specialized applications

 Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support

Desktop Support Engineer Mandatory Skills

 Strong customer service skills

 Reliability and a strong sense of responsibility

 Ability to work independently and take ownership

 Solid technical and analytical skills required

 Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers

 Knowledge of supported Microsoft Windows operating systems

 Experience with Active Directory administration

 Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office

 Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities

EDUCATION and/or WORK EXPERIENCE:

 Associate's Degree or equivalent experience required

 A+ Certification recommended

MCTS, MCITP, MCPD, MCM preferred

ITIL Certification preferred

1-2 years or more of related experience preferred

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

3+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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