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Desktop Support Associate Jobs in Houston, TX (NOW HIRING)

GHG Corporation

Customer Support Technician

Houston, TX · On-site

$17.50 - $23.50/hr

Install, configure, and maintain software applications, desktops, laptops, workstations, and ... to an Associate degree preferred, or a combination of education, training, and demonstrated ...

Uprite Services

System Support Analyst (L1)

Houston, TX · On-site

$18.50 - $21.50/hr

Comfortable working with Windows Desktop/Server environments and basic networking Requirements * Associate's degree in IT or equivalent experience * 2+ years of experience in IT support or a related ...

Uprite Services

System Support Analyst (L1)

Houston, TX · On-site

$18.50 - $21.50/hr

Comfortable working with Windows Desktop/Server environments and basic networking Requirements * Associate's degree in IT or equivalent experience * 2+ years of experience in IT support or a related ...

Stonebridge Companies

Junior IT Specialist

Conroe, TX

$35/hr

Provide desktop support to hotel staff and corporate office employees, troubleshooting hardware ... High school diploma or equivalent; an associate degree or technical certification in IT. * 1+ Year ...

AWC, Inc

IT Support Specialist

Deer Park, TX

Associate's degree in Information Technology, Computer Science, or a related field, or 1+ year of ... Familiarity with remote support tools such as TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP ...

New

STAR PIPE PRODUCTS, LTD

Help Desk Support Tier 1

Houston, TX · On-site

$20.50 - $27.50/hr

Associate's degree in a technical field * Familiarity with Microsoft Windows and Office * Excellent ... Experience managing/maintaining desktops, servers, storage systems, server software, and network ...

Life Cycle Power

IT Technician (Field)

Houston, TX · On-site

Perform Desktop Support operations within the office when not in the field providing technical ... Have an associate or bachelor's degree in an IT-related program in combination with certifications ...

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$15.25 - $19.50/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... associates. We work to maintain the highest standards of care and service for our patients ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... associates. We work to maintain the highest standards of care and service for our patients ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... associates. We work to maintain the highest standards of care and service for our patients ...

Inserso

Network Support Technician

Spring, TX · On-site

Associate Degree or equivalent experience. * 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role. * Demonstrated ability to troubleshoot and resolve desktop ...

Inserso

Network Support Technician

The Woodlands, TX · On-site

Associate Degree or equivalent experience. * 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role. * Demonstrated ability to troubleshoot and resolve desktop ...

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Desktop Support Associate information

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How much do desktop support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support associate in Houston, TX is $22.45, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $23.65 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What are the most commonly searched types of Desktop Support jobs in Houston, TX?

The most popular types of Desktop Support jobs in Houston, TX are:

What cities near Houston, TX are hiring for Desktop Support Associate jobs?

Cities near Houston, TX with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,695 per year, or $22.4 per hour.

Customer Support Technician

GHG Corporation

Houston, TX • On-site

$17.50 - $23.50/hr

Full-time

Retirement

Re-posted 14 days ago

Job description

Customer Support Technician - GHG Corporation
GHG Corporation is an established SDVOSB, supporting programs with NASA, NSF, and DoW. We are seeking a Customer Support Technician who can help support on our LMSTS contract.
Duties and Responsibilities:
  • Provide advanced technical support for hardware, software, network connectivity, and telecommunications systems.
  • Diagnose, troubleshoot, and resolve technical issues for internal and external customers via phone, remote access, and help desk tools.
  • Install, configure, and maintain software applications, desktops, laptops, workstations, and peripheral devices.
  • Deploy and support end-user hardware, including performing component replacements and minor hardware repairs.
  • Provide remote technical assistance and escalate complex issues to specialized support teams as needed.
  • Manage IT assets, including inventory tracking, hardware assignments, and software licensing.
  • Perform system updates and patch management to maintain security and compliance.
  • Maintain accurate documentation, support records, and ticketing databases.
  • Identify recurring issues and recommend process improvements to management.
  • Deliver end-user training and technical guidance to users with varying levels of technical expertise.
  • Collaborate with IT teams, vendors, and stakeholders to ensure timely issue resolution and high customer satisfaction.
  • Perform other duties as assigned.

Required Qualifications:
  • High School Diploma or equivalent required; additional specialized technical training equivalent to an Associate degree preferred, or a combination of education, training, and demonstrated technical proficiency.
  • Minimum of five (5) years of experience providing technical support in an enterprise IT environment.
  • Hands-on experience with help desk ticketing systems and remote support software.
  • Experience deploying, configuring, and supporting desktop and laptop hardware.
  • Experience installing software applications and managing system updates and patches.
  • Experience troubleshooting hardware, software, and network connectivity issues.
  • Experience with IT asset tracking and inventory management.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong customer service orientation with the ability to support both technical and non-technical users.
  • Ability to prioritize multiple tasks and work independently in a fast-paced environment.
  • Demonstrated ability to work collaboratively as part of a team.

Job Details:
  • Full Time & In-person
  • 40 hours/week
  • Benefits/401k options
  • Job Location: 2100 Space Park Drive, Nassau Bay, TX

We are an Equal Employment Opportunity employer as defined by the EEOC

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