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Desk Assistant Jobs in Wisconsin (NOW HIRING)

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

Service Desk & IT/Desktop Support (2-5+ years of relevant experience) * Troubleshoot hardware ... Create/Maintain Documentation and knowledgebase. * Assist with the development and maintenance of ...

JB's on 41

Hiring Event - JB'S ON 41

Milwaukee, WI · On-site

$14.75 - $19.75/hr

  • Medical

Front Desk * Assistant Mechanic All applicants must be 18 years old or older in order to qualify for a position. To confirm your interest in an interview, apply here. The interviews will be located ...

JB's on 41

Hiring Event - JB'S ON 41

Milwaukee, WI · On-site

$14.75 - $19.75/hr

  • Medical

Front Desk * Assistant Mechanic All applicants must be 18 years old or older in order to qualify for a position. To confirm your interest in an interview, apply here. The interviews will be located ...

The Abbey Resort

Hotel Operator

Fontana, WI · On-site

$10 - $12/hr

Will be cross-trained and assist as needed in Reservations and the Front Desk. * Assist with mailings as needed. ENVIRONMENT: Indoor office setting with a desk, file cabinets, computers, telephones ...

JB's on 41

Hiring Event - JB'S ON 41

Milwaukee, WI · On-site

$14.75 - $19.75/hr

  • Medical

Front Desk * Assistant Mechanic All applicants must be 18 years old or older in order to qualify for a position. To confirm your interest in an interview, apply here. The interviews will be located ...

JB's on 41

Hiring Event - JB'S ON 41

Milwaukee, WI

$14.75 - $19.75/hr

  • Medical

Front Desk * Assistant Mechanic All applicants must be 18 years old or older in order to qualify for a position. To confirm your interest in an interview, apply here. The interviews will be located ...

Hilton Garden Inn Appleton/Kimberly

Front Desk

Appleton, WI · On-site

$13.50 - $17.25/hr

  • Dental

  • Vision

Front Desk Agent: PERFECT OPPORTUNITY FOR CUSTOMER SERVICE INDIVIDUALS OR THOSE LOOKING FOR A GREAT ... Answer phone calls and respond to inquiries in a timely manner * Assist guests with any requests or ...

Home2 Suites Green Bay

Front Desk

Green Bay, WI · On-site

$13.75 - $17.50/hr

  • Dental

  • Vision

Front Desk Agent: PERFECT OPPORTUNITY FOR CUSTOMER SERVICE INDIVIDUALS OR THOSE LOOKING FOR A GREAT ... Answer phone calls and respond to inquiries in a timely manner * Assist guests with any requests or ...

Home2 Suites Green Bay

Front Desk

Green Bay, WI

$16.50/hr

  • Dental

  • Vision

Front Desk Agent: PERFECT OPPORTUNITY FOR CUSTOMER SERVICE INDIVIDUALS OR THOSE LOOKING FOR A GREAT ... Answer phone calls and respond to inquiries in a timely manner * Assist guests with any requests or ...

Bowlero

Hiring Event - Bowlero Wauwatosa

Wauwatosa, WI · On-site

$14.75 - $19.75/hr

  • Medical

Front Desk * Assistant Mechanic All applicants must be 18 years old or older in order to qualify for a position. To confirm your interest in an interview, apply here. The interviews will be located ...

STEALTH MANAGEMENT GROUP LLC

Front Desk

Green Bay, WI · On-site

$16 - $17/hr

You will assist guests with check-in and check-out, answer questions, manage reservations, resolve ... Maintain a clean, organized, and welcoming front desk and lobby area. * Follow hotel security ...

White Lodging

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform hands-on front desk duties and operate hotel front office systems and equipment as needed - leading by example alongside your team every shift * Assist with new associate onboarding, training ...

White Lodging Careers

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Perform hands-on front desk duties and operate hotel front office systems and equipment as needed - leading by example alongside your team every shift * Assist with new associate onboarding, training ...

Brookfield Ventures LLC

Hotel Front Desk

Brookfield, WI · On-site

$13.25 - $16.75/hr

  • PTO

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...

Brookfield Ventures LLC

Hotel Front Desk

Brookfield, WI · On-site

$16 - $18/hr

  • PTO

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...

Kohler Co.

Front Desk Clerk, Blackwolf Run

Kohler, WI

$14.25 - $17.50/hr

... front desk operations at Blackwolf Run. SPECIFIC RESPONSIBILITIES 1. Perform and thoroughly ... Route calls, take messages, and assist customers as needed. 3. Greet and service customers in ...

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All JobsDesk JobsDesk Assistant JobsDesk Assistant Jobs in Wisconsin

Desk Assistant information

See Wisconsin salary details

$10

$21

$33

How much do desk assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for desk assistant in Wisconsin is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.27 per hour, depending on experience, location, and employer.

What is a desk assistant?

Desk assistants are support staff who help manage the front desk or reception area of an organization. Their duties typically include greeting visitors, answering phone calls, handling inquiries, sorting mail, and providing administrative support to other staff members. Desk assistants play a vital role in ensuring smooth day-to-day operations and creating a welcoming environment for guests and employees alike.

What are the key skills and qualifications needed to thrive as a desk assistant, and why are they important?

To thrive as a Desk Assistant, you need strong organizational skills, attention to detail, and basic administrative knowledge, often supported by a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, phone systems, and scheduling tools is typically required. Excellent communication, a customer-service mindset, and the ability to multitask set outstanding Desk Assistants apart. These skills ensure efficient front-desk operations, positive visitor experiences, and effective support for office staff.

What are some common challenges faced by desk assistants, and how can they effectively manage them?

Desk Assistants often handle multiple tasks simultaneously, such as greeting visitors, managing phone calls, and coordinating schedules. One common challenge is balancing these competing priorities while maintaining a positive and professional demeanor. Effective Desk Assistants use strong organizational skills, prioritize urgent requests, and communicate clearly with both team members and visitors. Adapting quickly to changing situations and using available technology can also help manage a fast-paced environment.

What is the difference between Desk Assistant vs Receptionist?

AspectDesk AssistantReceptionist
Required CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; customer service skills often preferred
Work EnvironmentOffice, hospital, school, or hotel front deskFront desk, office reception, hotel lobby, healthcare facilities
Employer & Industry UsageEducational institutions, healthcare, corporate offices, hospitalityHotels, healthcare, corporate offices, government buildings
Common Search & Comparison IntentYesYes

The main difference between a Desk Assistant and a Receptionist lies in their typical work environments and specific responsibilities. While both roles involve front desk duties and customer interaction, Desk Assistants often support administrative tasks in educational or healthcare settings, whereas Receptionists primarily handle guest or visitor reception in hospitality or corporate environments. Understanding these distinctions can help job seekers identify the right role for their skills and career goals.

What are the most commonly searched types of Desk jobs in Wisconsin?

The most popular types of Desk jobs in Wisconsin are:

What are popular job titles related to Desk Assistant jobs in Wisconsin?

For Desk Assistant jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Desk Assistant jobs in Wisconsin look for?

The top searched job categories for Desk Assistant jobs in Wisconsin are:

What cities in Wisconsin are hiring for Desk Assistant jobs?

Cities in Wisconsin with the most Desk Assistant job openings:

Desk Assistant jobs near you
Infographic showing various Desk Assistant job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,762 per year, or $21 per hour.

Help Desk III

MARS Solutions Group

Madison, WI • On-site

$20.25 - $27.25/hr

Contractor

Re-posted 19 days ago

Job description

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client is a government agency looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability.
Interview Process: via Microsoft Teams

Note: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under current telecommute policy.

Top Required Skills & Years of Experience:

  • Service Desk & IT/Desktop Support (2-5+ years of relevant experience)
  • Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience)
  • Strong communication and customer service skills

Nice to Have Skills:

  • Familiarity with ITSM/ticketing systems e.g. Cherwell
  • Experience writing technical and user documentation
  • Image and deploy PCs (2-5 years' experience
 

TIME % GOALS AND WORKER ACTIVITIES:

60% A. Provide professional and exceptional first line support for all customers utilizing the client IT services.

  • Respond in a timely manner to requests for technical assistance in person, via phone, or electronically.
  • Diagnose and resolve technical hardware and software issues.
  • Resolve incidents with workstations, printers, copiers and scanners.
  • Provide training and education to customers.
  • Research solutions using available information found in the knowledgebase and the IT service desk system.
  • Follow standard service desk procedures.
  • Accurately record, update and document requests using the IT service desk system.
  • Maintain accurate inventory of all hardware and software resources.
  • Identify and effectively prioritize situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.
  • Stay current with system information, changes and updates.
  • Maintain excellent communication with all end users and other members of the department.
  • Work with outside vendors as needed.

30% B. Multidivisional hardware and software technical support for WISDOT multi-Divisional customers.

  • Configure, install, and upgrade computer hardware and software.
  • Provide installation, configuration, on-site support, and routine maintenance for peripheral devices (printers, scanners, etc…)
  • Perform equipment moves and surplus outdated and no longer used equipment.

10% C. Create/Maintain Documentation and knowledgebase.

  • Assist with the development and maintenance of communication templates and procedures.
  • Assist with the development and maintenance of the service desk system and knowledgebase.
  • Assist with the development and maintenance of standard operating and escalation procedures.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • The employee must have comprehensive knowledge of the systems and applications identified below:
  • Personal computer operating systems including Microsoft Windows 11.
  • Personal computer software applications including Microsoft Office (Excel, Outlook, Teams, Word, and PowerPoint), Adobe Acrobat, etc.
  • Ability to clearly communicate technical concepts to various stakeholders, including those from a non-technical background.
  • Exceptional oral and written communication skills.
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner.
  • Ability to multi-task in a fast-paced environment.
  • Skill and ability to provide a positive and efficient customer service experience.
  • Strong organizational skills.
  • Strong understanding of problem-solving methods and practices.
  • Experience developing appropriate documentation for customers and service desk staff.
  • Understanding of ITIL Service Desk Incident Management methods and practices.
  • Experience identifying trends for Major Incident identification
  • Understanding of Knowledge Management principles and their benefits within a Service Desk team.
  • Ability to participate in larger technical projects such as the customization and integration of new or modified help desk telephonic systems, incident/problem/change management systems and
  • other related business software.