Description:
POSITION SUMMARY
This position is an in-office role and requires to be based near one of our locations as well as being comfortable with 50% travel time: Phoenix, Arizona; Tucker, Georgia; Pearland, Texas; or Dayton, New Jersey.
The Director of AMS Dealer Store Operations is responsible for the overall performance, profitability, and operational execution of all AMS retail Wheelchair Accessible Vehicle dealer locations. This position provides direct leadership to General Managers and is accountable for achieving unit sales, gross profit, service revenue, F&I penetration, rental growth, customer experience, consolidated AMS profitability, and all other business metrics.
Requirements:
ESSENTIAL FUNCTIONS
โข Lead, coach, and develop AMS General Managers
โข Own consolidated AMS financial key performance indicators
โข Conduct monthly business reviews and corrective action planning
โข Drive sales, margin, F&I, service, rental, and customer satisfaction goals
โข Implement and enforce operating procedures across all AMS locations
โข Improve CRM utilization, response times, and conversion rates
โข Lead recruiting, succession planning, and talent development
โข Drive local influencer relationships and community marketing initiatives
โข Optimize inventory mix, turns, and aged inventory
โข Ensure compliance with AMS & Vantage Mobility company policies and safety standards
REQUIRED QUALIFICATIONS
โข 10+ years of automotive, mobility, retail, or multi-location leadership experience
โข Strong P&L management experience
โข Proven track record improving operational performance
โข Strong leadership and coaching skills
โขMulti-location retail dealer operations experience
PREFERRED QUALIFICATIONS
โข Mobility industry experience
โข Automotive dealership leadership experience
KNOWLEDGE, SKILLS, AND ABILITIES
โข Financial analysis and operational planning
โข Change management and team development
โข CRM and KPI management
โข Strong communication and problem-solving skills
PHYSICAL DEMANDS
Regular travel between AMS locations. Ability to perform normal office and retail leadership functions.
WORK ENVIRONMENT
Office, retail showroom, service, and production environments with regular travel.
SAFETY-SENSITIVE POSITION
This position is designated as safety-sensitive. Employees must comply with all OSHA requirements and company safety policies and procedures.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Vantage Mobility is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process.
DISCLAIMER
This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may change at any time based on business needs.