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Dealership Operations Jobs in Arizona (NOW HIRING)

Carvana

Regional Operations Manager

Phoenix, AZ

About the role The Regional Senior Manager, Dealership Operations leads Carvana's fixed operations performance across multiple service centers in the East region. This leader owns regional P&L ...

Carvana

Regional Operations Manager

Phoenix, AZ

About the role The Regional Senior Manager, Dealership Operations leads Carvana's fixed operations performance across multiple service centers in the East region. This leader owns regional P&L ...

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Carvana

Regional Operations Manager

Phoenix, AZ · On-site

About the role The Regional Senior Manager, Dealership Operations leads Carvana's fixed operations performance across multiple service centers in the East region. This leader owns regional P&L ...

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Dealership Operations information

What's the hardest job at a dealership?

The service technician role is often considered the most challenging at a dealership due to the technical skills required, physical demands, and the need to diagnose complex vehicle issues accurately. It also involves working in a fast-paced environment with strict safety standards and often requires certifications like ASE to perform effectively.

What are dealer operations?

Dealer operations refer to the management and coordination of daily activities at a vehicle dealership, including sales, inventory management, customer service, and compliance with industry regulations. Professionals in this field often use dealership management systems (DMS) and require strong organizational and communication skills to ensure smooth business functioning.

What is the highest paying job in a dealership?

In dealership operations, the highest paying roles are typically general managers or dealership principals, who oversee overall business performance and have extensive experience in sales, finance, and management. These positions often earn six-figure salaries, especially in large or luxury dealerships, and may include bonuses and profit-sharing. Advanced certifications and strong leadership skills are common requirements for these high-level roles.

What is the difference between Dealership Operations vs Service Advisor?

AspectDealership OperationsService Advisor
Primary RoleOversees overall dealership functions, including sales, finance, and customer serviceActs as the liaison between customers and the service department, managing vehicle repairs and maintenance
Required CredentialsTypically requires dealership management experience, certifications in automotive managementRequires automotive service certifications, customer service skills
Work EnvironmentOffice and dealership floor, overseeing multiple departmentsService department, interacting directly with customers and technicians
Industry UsageUsed across dealership management and operations rolesCommonly found in service departments of auto dealerships

Dealership Operations focuses on managing the entire dealership's functions, while Service Advisors specialize in customer service and vehicle repairs within the service department. Both roles are essential in automotive dealerships but differ in scope and daily responsibilities.

How much does a car salesman make on a $30,000 car?

A dealership salesman's earnings on a $30,000 car typically come from a commission, which often ranges from 20% to 30% of the gross profit. This can result in a commission of approximately $600 to $900 per sale, depending on the dealership's commission structure and the profit margin on the vehicle. Additional bonuses or incentives may also affect total earnings.
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What cities in Arizona are hiring for Dealership Operations jobs? Cities in Arizona with the most Dealership Operations job openings:
Dealership Operations jobs near you

Automotive Sales Performance Coach & Trainer

Chapman Tucson Market

Tucson, AZ

Other

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Automotive Sales Performance Coach & Trainer

Chapman Automotive Group – Tucson, Arizona

Chapman Automotive Group is seeking a highly motivated, results-driven Automotive Sales Performance Coach & Trainer to support the continued growth and development of our multi-franchise dealership operations in Tucson, Arizona.

This position is ideal for an automotive professional who combines strong retail automotive experience with a passion for coaching, performance improvement, accountability, and employee development. The successful candidate will work closely with dealership leadership, sales managers, and sales consultants to improve performance, strengthen customer communication, drive process consistency, and develop future leaders.

This position is critical to the success of our stores. Many of our salespeople enter the automotive industry with little or no experience, and this role is responsible for providing foundational training before they ever interact with customers, followed by ongoing coaching, development, and accountability throughout their careers.

The majority of our dealerships operate under a One Point of Contact (A2Z) sales process, while several locations utilize a more traditional sales and F&I structure. The ideal candidate will be comfortable training and coaching employees in both environments.

This role reports directly to the Executive Vice President and works closely with General Managers, Sales Managers, and dealership leadership teams across all Tucson operations.

 

Key Responsibilities

  • Lead onboarding and foundational training for new sales associates
  • Provide ongoing coaching and development for sales teams and sales leadership
  • Monitor, analyze, and track key sales performance indicators (KPIs)
  • Partner with sales managers and dealership leadership to identify opportunities and develop action plans
  • Coach teams on customer engagement, follow-up, CRM utilization, sales processes, and accountability
  • Conduct individual coaching sessions, classroom training, and group workshops
  • Improve the quality, effectiveness, and consistency of customer communications throughout the sales cycle
  • Support the adoption and utilization of dealership technology platforms and software systems
  • Develop future sales and management talent within the organization
  • Promote a culture of continuous improvement, customer satisfaction, and professional development

Qualifications

  • Minimum 5 years of successful automotive retail experience
  • Previous experience as a Sales Manager, Finance Manager, General Sales Manager, Trainer, or other dealership leadership role preferred
  • Strong understanding of automotive sales, finance, customer experience, and dealership operations
  • Familiarity with One Point of Contact sales processes strongly preferred
  • Ability to work effectively within both One Point of Contact and traditional sales/F&I dealership environments
  • Experience utilizing and coaching teams on CRM systems and customer engagement platforms
  • Strong understanding of automotive performance metrics and KPIs
  • Working knowledge of CRM platforms, DMS systems, vAuto, data mining, and dealership reporting tools preferred
  • Exceptional communication, presentation, coaching, and relationship-building skills
  • Self-motivated, organized, and capable of influencing performance and driving accountability at all levels of the sales organization, from newly hired sales consultants to sales managers and general sales managers

What We Offer

  • Competitive compensation package
  • Medical, dental, vision, and 401(k) benefits
  • Professional development and ongoing training opportunities
  • Growth opportunities within one of Arizona's leading automotive organizations
  • Collaborative and performance-focused culture
  • Opportunity to make a meaningful impact on employee development, dealership performance, and customer satisfaction across multiple franchises

If you are passionate about developing people, building high-performing teams, and helping others succeed in automotive retail, we'd like to hear from you.

Apply