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Dealer Service Representative Jobs (NOW HIRING)

Gibson

Dealer Service Representative

Nashville, TN · On-site

$15.50 - $21/hr

Dealer Service Representative The Dealer Service Representative is a proactive customer experience professional who supports our domestic dealer network across the Gibson portfolio of brands by ...

Doosan

Export Dealer Service Representative

Miami Lakes, FL · On-site

$41K - $54K/yr

... Service Support and Training to the Bobcat and Portable Power dealership network within South America, Central America, Mexico and the Caribbean; as well as end customers and business units. CSR ...

DOOSAN

Export Dealer Service Representative

Miami Lakes, FL

$41K - $54K/yr

... Service Support and Training to the Bobcat and Portable Power dealership network within South America, Central America, Mexico and the Caribbean; as well as end customers and business units. CSR ...

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How much do dealer service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for dealer service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are Dealer Service Representatives?

Dealer Service Representatives are professionals who act as liaisons between a company and its network of dealers or distributors. They provide support by answering product questions, assisting with orders, resolving issues, and ensuring dealers have the resources needed to sell and service products effectively. Their role often includes training, troubleshooting, and maintaining positive business relationships to help dealers succeed and meet company goals.

What is the difference between Dealer Service Representative vs Customer Service Representative?

AspectDealer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer automotive or sales certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentAutomotive dealerships, vehicle sales, service departmentsRetail, call centers, various industries
Industry UsagePrimarily in automotive and vehicle sales industriesWidespread across multiple sectors including retail, telecom, finance
Job FocusAssisting dealership clients with vehicle services, parts, and sales supportHandling customer inquiries, resolving issues, providing product information

The Dealer Service Representative and Customer Service Representative roles share similarities in customer interaction and required skills. However, the Dealer Service Representative specializes in automotive dealership services, focusing on vehicle-related support, while the Customer Service Representative has a broader scope across various industries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

What are the key skills and qualifications needed to thrive as a Dealer Service Representative, and why are they important?

To excel as a Dealer Service Representative, you need a solid understanding of automotive products, customer service principles, and sales processes, often supported by a high school diploma or equivalent. Familiarity with dealership management systems (DMS), CRM software, and basic office applications is typically required. Strong communication, problem-solving abilities, and relationship-building skills help you provide excellent support to dealers and customers. These competencies are crucial for ensuring dealer satisfaction, streamlining operations, and driving business success.

What are some common challenges Dealer Service Representatives face when managing dealer accounts, and how can they effectively overcome them?

Dealer Service Representatives often encounter challenges such as handling high volumes of inquiries, resolving complex account discrepancies, and ensuring timely communication between dealers and internal departments. To overcome these challenges, it's important to stay organized, prioritize tasks based on urgency, and develop strong problem-solving skills. Building positive relationships with dealers and collaborating closely with colleagues in sales, logistics, and finance departments also helps ensure smoother operations and quicker resolutions. Regular training on new systems and products can further enhance effectiveness in this dynamic role.
More about Dealer Service Representative jobs
What cities are hiring for Dealer Service Representative jobs? Cities with the most Dealer Service Representative job openings:
What states have the most Dealer Service Representative jobs? States with the most job openings for Dealer Service Representative jobs include:
What job categories do people searching Dealer Service Representative jobs look for? The top searched job categories for Dealer Service Representative jobs are:
Dealer Service Representative jobs near you
Infographic showing various Dealer Service Representative job openings in the United States as of May 2026, with employment types broken down into 20% Full Time, 73% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.
Dealer Service Representative

Dealer Service Representative

Gibson

Nashville, TN • On-site

$15.50 - $21/hr

Other

Posted 8 days ago

Job description

Dealer Service Representative

The Dealer Service Representative is a proactive customer experience professional who supports our domestic dealer network across the Gibson portfolio of brands by engaging with the Commercial Team to manage the orderbook of our dealer partners and be the key point of contact for everything relating to order fulfillment and service.

The ideal candidate will apply industry-leading standards that excite our distribution partners with exceptional service experiences, be customer-centric and passionate about service solutions and developing service as a competitive advantage, and a proactive ambassador for customer service with a drive to increase loyalty and lifetime value of partners in an omnichannel environment.

Main Duties
  • Work with the larger Commercial team including Gibson Business Development Managers (BDMs) and Dealer Product Specialists (DPSs) to build strong, long-lasting relationships with our dealer partners
  • Receive, validate, and enter orders quickly and accurately into Dynamics 365 ERP system via EDI and manual entry
  • Manage daily cases and tasks in Salesforce CRM
  • Analyse the orderbook for adherence to guidance, and modify where necessary to ensure accurate fulfilment of each order
  • Facilitates smooth order processing and fulfilment and rectify any errors
  • Assist dealers with product service support which includes pricing, availability, order status, troubleshooting, providing warranty replacement parts, issuing RMAs for product returns
  • Work with the Credit department to proactively address potential credit holds
  • Generate and compile reports and analyse data
  • Maintain vendor portals, ensuring alignment with orderbook
Required Skills/Abilities
  • Exceptional customer service skills a must
  • Excellent communication skills, both written and verbal
  • Ability to set and adhere to deadlines
  • Excellent organizational skills
  • Strong analytical and troubleshooting abilities
  • Ability to work independently and adapt to a fast-paced, growing business environment
  • Working knowledge of guitars, amps, pedals, studio monitors, and accessories
Required Education and Experience
  • 3-5 years' relevant work experience in customer service or sales for national accounts
  • Salesforce CRM, Dynamics 365 ERP, vendor portal experience preferred
  • Experience with operating in a global matrixed organization
  • Exposure to working in a dynamic, global, premium-branded consumer goods company
  • Experience using vendor portals and sales portals
Personal Qualities
  • Able to proactively troubleshoot issues to prioritize and identify solutions in a timely manner
  • Works with a sense of urgency and a desire for excellence in performance and customer satisfaction
  • Curious in nature and always looking to question, learn, and find better ways to do things
  • Customer-centric mindset to engage proactively with dealers
  • Maintains a positive outlook and is empathetic and dependable
  • Values collaboration and cross-functionality with a growth-driven mindset
  • Focus on empathy, diversity, equity, and inclusion
  • Personable, fun, team oriented
  • Passion for music
Travel Requirements
  • Periodic travel to commercial meetings, dealer meetings, and Gibson Brands tradeshows and events may be required (approximately 5-10%).
Physical Demands
  • Mobility to work in typical office and field (warehouse/production) settings and use standard office equipment. Strength to lift and carry up to 25 pounds.

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