ZipRecruiter

Log In

1

Dealer Service Representative Jobs (NOW HIRING)

Northern Lights Inc

Dealer Service Rep

Seattle, WA · On-site

$30 - $35/hr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Process and track dealer orders for parts, accessories, warranty components, and service literature ...

Northern Lights

Dealer Service Rep

Seattle, WA · On-site

$18.25 - $24.75/hr

The requirements listed below are representative of the knowledge, skill, and/or ability required ... Process and track dealer orders for parts, accessories, warranty components, and service literature ...

Fabuwood

Dealer Support Representative

Newark, NJ · On-site

$17.75 - $22.75/hr

Dealer Support Representative Fabuwood is looking for a customer service oriented representative for our Dealer Support Department. A Dealer Support representative will act as a liaison, provide ...

next page

Showing results 1-20

All JobsBusiness JobsSales JobsSales Professional JobsDealer Service Representative Jobs

Dealer Service Representative information

See salary details

$12

$23

$39

How much do dealer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for dealer service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a dealer service representative?

Dealer Service Representatives are professionals who act as liaisons between a company and its network of dealers or distributors. They provide support by answering product questions, assisting with orders, resolving issues, and ensuring dealers have the resources needed to sell and service products effectively. Their role often includes training, troubleshooting, and maintaining positive business relationships to help dealers succeed and meet company goals.

What are the key skills and qualifications needed to thrive as a dealer service representative, and why are they important?

To excel as a Dealer Service Representative, you need a solid understanding of automotive products, customer service principles, and sales processes, often supported by a high school diploma or equivalent. Familiarity with dealership management systems (DMS), CRM software, and basic office applications is typically required. Strong communication, problem-solving abilities, and relationship-building skills help you provide excellent support to dealers and customers. These competencies are crucial for ensuring dealer satisfaction, streamlining operations, and driving business success.

What are some common challenges dealer service representatives face when managing dealer accounts, and how can they effectively overcome them?

Dealer Service Representatives often encounter challenges such as handling high volumes of inquiries, resolving complex account discrepancies, and ensuring timely communication between dealers and internal departments. To overcome these challenges, it's important to stay organized, prioritize tasks based on urgency, and develop strong problem-solving skills. Building positive relationships with dealers and collaborating closely with colleagues in sales, logistics, and finance departments also helps ensure smoother operations and quicker resolutions. Regular training on new systems and products can further enhance effectiveness in this dynamic role.

What is the difference between Dealer Service Representative vs Customer Service Representative?

AspectDealer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer automotive or sales certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentAutomotive dealerships, vehicle sales, service departmentsRetail, call centers, various industries
Industry UsagePrimarily in automotive and vehicle sales industriesWidespread across multiple sectors including retail, telecom, finance
Job FocusAssisting dealership clients with vehicle services, parts, and sales supportHandling customer inquiries, resolving issues, providing product information

The Dealer Service Representative and Customer Service Representative roles share similarities in customer interaction and required skills. However, the Dealer Service Representative specializes in automotive dealership services, focusing on vehicle-related support, while the Customer Service Representative has a broader scope across various industries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

How much does it pay to be a dealer service representative?

The average salary for a dealer service representative typically ranges from $35,000 to $50,000 per year, depending on experience, location, and the employer. Some positions may offer additional benefits such as commissions or bonuses based on performance.
More about Dealer Service Representative jobs

What cities are hiring for Dealer Service Representative jobs?

Cities with the most Dealer Service Representative job openings:

What states have the most Dealer Service Representative jobs?

States with the most job openings for Dealer Service Representative jobs include:

What job categories do people searching Dealer Service Representative jobs look for?

The top searched job categories for Dealer Service Representative jobs are:

Dealer Service Representative jobs near you
Infographic showing various Dealer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Dealer Service Rep

Seattle, WA • On-site

Northern Lights Inc
See more jobs at Northern Lights Incexternal

$30 - $35/hr

Full-time

Re-posted 29 days ago

Job description

Position Overview:

Serves as the primary point of contact for our network of authorized marine dealers. Provide exceptional support to dealers who sell, install, and service our marine generator sets and related power systems. Help dealers resolve issues efficiently, ensure smooth operations, maintain high satisfaction levels, and contribute to strong, long-term partnerships that drive mutual success in the marine industry.

Principal Duties and Responsibilities (Essential Functions):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Act as the main liaison between the company and marine dealers, responding promptly to inquiries via phone, email, and dealer portal systems.
  • Provide technical and operational support on marine generator and propulsion engine products, including troubleshooting guidance, parts identification, and installation/service recommendations (escalating complex technical issues to engineering or field service teams as needed).
  • Process and track dealer orders for parts, accessories, warranty components, and service literature; coordinate with internal teams (parts, service, engineering) to ensure timely fulfillment and communication of status updates.
  • Assist dealers with product knowledge, training resources, marketing materials, promotional programs, and dealer stocking requirements to help them grow their marine generator business.
  • Monitor dealer performance metrics (e.g., parts orders, customer satisfaction feedback) and proactively reach out to address concerns or identify opportunities for improvement.
  • Document all interactions in the EQM system, maintain accurate records, and contribute to continuous improvement of dealer support processes.
  • Stay current on product updates, industry trends (e.g., emissions regulations, new models), and competitor offerings to better advise dealers.
  • Collaborate with parts, sales, service, and engineering teams to relay dealer feedback and help shape product/service enhancements.

Qualifications & Skills:

  • High school diploma or equivalent required; associate's or bachelor's degree in business, or related field preferred.
  • 2+ years of customer service experience, preferably in a B2B environment (e.g., dealer support, wholesale/distribution, or technical product support).
  • Experience in marine industry, power generation, generators, diesel engines, boating, or related fields is highly desirable.
  • Strong understanding of customer/dealer relationship management and ability to build rapport with business professionals.
  • Excellent communication skills (verbal and written) with the ability to explain technical concepts clearly to non-technical dealer staff.
  • Proficient in Microsoft Office Suite; experience with CRM systems (e.g., Salesforce), ERP/order management software, or warranty portals a plus.
  • Detail-oriented with strong problem-solving and organizational skills; able to manage multiple priorities in a fast-paced environment.
  • Ability to work independently while collaborating across departments.
  • Other duties as assigned. 

Preferred Skills:

  • Familiarity with marine generator and propulsion brands/models, common issues (e.g., cooling systems, electrical integration on vessels), or warranty processes.
  • Knowledge of marine regulations, ABYC standards, or boating applications.
  • Previous experience supporting dealers or distributors in equipment/power systems industries.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

  • While performing the duties of this job, the employee is regularly required to talk and hear. This position is active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must be able to lift up to 50 lbs. and stand for extended periods in a warehouse setting. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

EEO Statement:

Northern Lights, Inc. and the Northern Lights, Inc. Family of Companies, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply