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Dealer Service Representative Jobs in Florida (NOW HIRING)

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Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

They also provide information to policy holders and dealerships such as explaining contract ... The position requires the CSR to be adept at utilizing a computer database, handling several ...

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All JobsDealer Service Representative JobsDealer Service Representative Jobs in Florida

Dealer Service Representative information

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$9

$17

$29

How much do dealer service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for dealer service representative in Florida is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $20.48 per hour, depending on experience, location, and employer.

What is a dealer service representative?

Dealer Service Representatives are professionals who act as liaisons between a company and its network of dealers or distributors. They provide support by answering product questions, assisting with orders, resolving issues, and ensuring dealers have the resources needed to sell and service products effectively. Their role often includes training, troubleshooting, and maintaining positive business relationships to help dealers succeed and meet company goals.

What are the key skills and qualifications needed to thrive as a dealer service representative, and why are they important?

To excel as a Dealer Service Representative, you need a solid understanding of automotive products, customer service principles, and sales processes, often supported by a high school diploma or equivalent. Familiarity with dealership management systems (DMS), CRM software, and basic office applications is typically required. Strong communication, problem-solving abilities, and relationship-building skills help you provide excellent support to dealers and customers. These competencies are crucial for ensuring dealer satisfaction, streamlining operations, and driving business success.

What are some common challenges dealer service representatives face when managing dealer accounts, and how can they effectively overcome them?

Dealer Service Representatives often encounter challenges such as handling high volumes of inquiries, resolving complex account discrepancies, and ensuring timely communication between dealers and internal departments. To overcome these challenges, it's important to stay organized, prioritize tasks based on urgency, and develop strong problem-solving skills. Building positive relationships with dealers and collaborating closely with colleagues in sales, logistics, and finance departments also helps ensure smoother operations and quicker resolutions. Regular training on new systems and products can further enhance effectiveness in this dynamic role.

What is the difference between Dealer Service Representative vs Customer Service Representative?

AspectDealer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer automotive or sales certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentAutomotive dealerships, vehicle sales, service departmentsRetail, call centers, various industries
Industry UsagePrimarily in automotive and vehicle sales industriesWidespread across multiple sectors including retail, telecom, finance
Job FocusAssisting dealership clients with vehicle services, parts, and sales supportHandling customer inquiries, resolving issues, providing product information

The Dealer Service Representative and Customer Service Representative roles share similarities in customer interaction and required skills. However, the Dealer Service Representative specializes in automotive dealership services, focusing on vehicle-related support, while the Customer Service Representative has a broader scope across various industries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

How much does it pay to be a dealer service representative?

The average salary for a dealer service representative typically ranges from $35,000 to $50,000 per year, depending on experience, location, and the employer. Some positions may offer additional benefits such as commissions or bonuses based on performance.

What are popular job titles related to Dealer Service Representative jobs in Florida?

For Dealer Service Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Dealer Service Representative jobs in Florida look for?

The top searched job categories for Dealer Service Representative jobs in Florida are:

Dealer Service Representative jobs near you
Infographic showing various Dealer Service Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,803 per year, or $17.2 per hour.

Customer Service Representative (Service BDC)

Beaver Chevrolet

Jacksonville, FL • On-site

$14.75 - $20.25/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Customer Service Representative

Beaver Chevrolet is seeking motivated, organized, and customer-focused Customer Service Representatives to join our Service Business Development Center (BDC) team. In this role, you'll be the first point of contact for many of our service customers — scheduling appointments, answering inbound calls, following up on service inquiries, and delivering the kind of "Wow-Ya!" experience that sets us apart.

Responsibilities:
  • Answer inbound calls for service inquiries and appointment scheduling
  • Make outbound calls to follow up on missed appointments, declined services, and routine maintenance reminders
  • Accurately schedule service appointments using dealership software
  • Maintain communication with service advisors and customers to ensure a seamless experience
  • Respond to online service inquiries and manage appointment requests via text/email platforms
  • Track and log customer interactions in the CRM system
  • Assist with customer satisfaction follow-ups after service visits
  • Deliver friendly, helpful, and professional service in every interaction
Qualifications:
  • Ability to pass a pre-employment background check
  • Previous experience in a call center, BDC, or dealership service environment preferred
  • Strong phone etiquette and verbal communication skills
  • Excellent organizational skills and attention to detail
  • Comfortable working with CRM software and multitasking in a fast-paced environment
  • Positive, customer-first attitude with a professional demeanor
  • Reliable, punctual, and goal-oriented
What We Offer:
  • Highly competitive pay, including bonus and performance-based incentives
  • Climate-controlled shop with state-of-the-art equipment
  • Medical, Dental, Life, Disability insurance
  • Flexible Spending Plan
  • 401(k) retirement plan
  • Paid Vacation
  • Paid Birthday Off
  • Employee purchase and service discount
  • Family-oriented and friendly work environment
  • Tenured leadership and management team, with a focus on career development
  • Flexible schedules
  • Team outings

Who We Are:

At Beaver, our mission is to provide a healthy, positive work environment allowing us to attract the best people in our market; creating a team unified in working to gain and to satisfy all customers. We are extremely proud of our commitment to the community and our staff, and are seeking a hard working and eager individual excited to serve alongside of us.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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