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Dealer Service Representative Jobs in Florida (NOW HIRING)

DOOSAN

Export Dealer Service Representative

Miami Lakes, FL · On-site

$41K - $54K/yr

... Service Support and Training to the Bobcat and Portable Power dealership network within South America, Central America, Mexico and the Caribbean; as well as end customers and business units. CSR ...

Total Warranty Services

Customer Service Rep

Boca Raton, FL · On-site

$15.25 - $20.50/hr

They also provide information to policy holders and dealerships such as explaining contract ... The position requires the CSR to be adept at utilizing a computer database, handling several ...

Home - TWS

Customer Service Rep

Boca Raton, FL · Remote

$15.25 - $20.50/hr

Claims Customer Service Representatives are responsible for the adjudication of a variety of claims ... They also provide information to policy holders and dealerships such as explaining contract ...

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Dealer Service Representative information

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How much do dealer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for dealer service representative in Florida is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $20.48 per hour, depending on experience, location, and employer.

What is a dealer service representative?

Dealer Service Representatives are professionals who act as liaisons between a company and its network of dealers or distributors. They provide support by answering product questions, assisting with orders, resolving issues, and ensuring dealers have the resources needed to sell and service products effectively. Their role often includes training, troubleshooting, and maintaining positive business relationships to help dealers succeed and meet company goals.

What is the difference between Dealer Service Representative vs Customer Service Representative?

AspectDealer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer automotive or sales certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentAutomotive dealerships, vehicle sales, service departmentsRetail, call centers, various industries
Industry UsagePrimarily in automotive and vehicle sales industriesWidespread across multiple sectors including retail, telecom, finance
Job FocusAssisting dealership clients with vehicle services, parts, and sales supportHandling customer inquiries, resolving issues, providing product information

The Dealer Service Representative and Customer Service Representative roles share similarities in customer interaction and required skills. However, the Dealer Service Representative specializes in automotive dealership services, focusing on vehicle-related support, while the Customer Service Representative has a broader scope across various industries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

What are the key skills and qualifications needed to thrive as a dealer service representative, and why are they important?

To excel as a Dealer Service Representative, you need a solid understanding of automotive products, customer service principles, and sales processes, often supported by a high school diploma or equivalent. Familiarity with dealership management systems (DMS), CRM software, and basic office applications is typically required. Strong communication, problem-solving abilities, and relationship-building skills help you provide excellent support to dealers and customers. These competencies are crucial for ensuring dealer satisfaction, streamlining operations, and driving business success.

What are some common challenges dealer service representatives face when managing dealer accounts, and how can they effectively overcome them?

Dealer Service Representatives often encounter challenges such as handling high volumes of inquiries, resolving complex account discrepancies, and ensuring timely communication between dealers and internal departments. To overcome these challenges, it's important to stay organized, prioritize tasks based on urgency, and develop strong problem-solving skills. Building positive relationships with dealers and collaborating closely with colleagues in sales, logistics, and finance departments also helps ensure smoother operations and quicker resolutions. Regular training on new systems and products can further enhance effectiveness in this dynamic role.
What are popular job titles related to Dealer Service Representative jobs in Florida? For Dealer Service Representative jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Dealer Service Representative jobs in Florida look for? The top searched job categories for Dealer Service Representative jobs in Florida are:
Dealer Service Representative jobs near you
Infographic showing various Dealer Service Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,803 per year, or $17.2 per hour.

Export Dealer Service Representative

DOOSAN

Miami Lakes, FL • On-site

$41K - $54K/yr

Other

Re-posted 12 days ago

Job description

At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers - and make the world a better place. Join our team today and start building your career with a worldwide leader.

Job Information

Are you passionate about providing top-notch customer service and support in a dynamic, global environment? Do you excel in managing logistics and export processes while ensuring customer satisfaction? If so, we invite you to apply for the position of Export Customer Service Representative. 

This position is responsible for ensuring the execution of customer service activities and manages the resolution of customer issues.  This position also works closely with the Operations, distribution, logistics and compliance on improvements and decision making regarding export needs and issues.

Role & Responsibility
    • Responsible for all customer service aspects related to completes, attachments and parts.
    • Manage access to "Doosan's Passport" for the dealers and provide support to all district managers and dealers in that regard.
    • Logistics, export, and process related issue resolution in regards to shipping, documentation, claims, lead times and customer service.  Acting as the main liaison between the dealers import and logistics departments and the factories.
    • Work in coordination with the Korean support team in order to track orders, releases, in transit goods and issue resolution. Including pricing mistakes, discounts and documentation.
    • This position is to provide Customer Service Support and Training to the Bobcat and Portable Power dealership network within South America, Central America, Mexico and the Caribbean; as well as end customers and business units. CSR interact daily with the Korea Team, regarding sales/pricing, information management, data-base, finance issues; as well as with the credit and collections team in Mexico. Also interact with the Europe and USA factory teams including the following departments: product management, shipping, exports, information management, planners and aftermarket customer service teams. Incumbent will also support upper management, district regional sales and service managers including aftermarket.
    • Responsible for all customer service aspects related to completes, attachments and parts.
    • Logistics, export, and process related issue resolution in regards to shipping, documentation, claims, lead times and customer service.  Acting as the main liaison between the dealers import and logistics departments and the factories.

    Others:

    • Proactive participation in issue resolution and follow up as it relates to operational and process functionality. Working with operations, IT and the required functional teams.
    • Proactive support to the sales and service team anytime we encounter operational or logistic issues related to a particular dealer or country.
    • Support the strategic initiatives and provide feedback on results.
    • Daily backorder reporting and monitoring for parts, attachments and wholegoods.
    • Proactive participation in issue resolution and follow up as it relates to operational and process functionality. Working with operations, IT and the required functional teams.
    • Proactive support to the sales and service team anytime we encounter operational or logistic issues related to a particular dealer or country.
    • Support the strategic initiatives and provide feedback on results.
    • Daily backorder reporting and monitoring for parts, attachments and wholegoods for assigned countries.
Job Requirement
  • Education Requirement: High School Diploma (or GED or High School education equivalent); or 5<10 years related experience and/or training in Lift Trucks; or equivalent combination of education and experience.
  • Travel: Up to 10%
  • Language Skills: Fluent in English, Spanish, and Portuguese
  • Experience with Technology: ERP systems such as SAP, ORACLE, Microsoft.

 As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.

Doosan is an Equal Opportunity Employer, including Individuals with Disabilities and Protected Veterans.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. 

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