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How much do dealer service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for dealer service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are Dealer Service Representatives?

Dealer Service Representatives are professionals who act as liaisons between a company and its network of dealers or distributors. They provide support by answering product questions, assisting with orders, resolving issues, and ensuring dealers have the resources needed to sell and service products effectively. Their role often includes training, troubleshooting, and maintaining positive business relationships to help dealers succeed and meet company goals.

What is the difference between Dealer Service Representative vs Customer Service Representative?

AspectDealer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer automotive or sales certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentAutomotive dealerships, vehicle sales, service departmentsRetail, call centers, various industries
Industry UsagePrimarily in automotive and vehicle sales industriesWidespread across multiple sectors including retail, telecom, finance
Job FocusAssisting dealership clients with vehicle services, parts, and sales supportHandling customer inquiries, resolving issues, providing product information

The Dealer Service Representative and Customer Service Representative roles share similarities in customer interaction and required skills. However, the Dealer Service Representative specializes in automotive dealership services, focusing on vehicle-related support, while the Customer Service Representative has a broader scope across various industries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

What are the key skills and qualifications needed to thrive as a Dealer Service Representative, and why are they important?

To excel as a Dealer Service Representative, you need a solid understanding of automotive products, customer service principles, and sales processes, often supported by a high school diploma or equivalent. Familiarity with dealership management systems (DMS), CRM software, and basic office applications is typically required. Strong communication, problem-solving abilities, and relationship-building skills help you provide excellent support to dealers and customers. These competencies are crucial for ensuring dealer satisfaction, streamlining operations, and driving business success.

What are some common challenges Dealer Service Representatives face when managing dealer accounts, and how can they effectively overcome them?

Dealer Service Representatives often encounter challenges such as handling high volumes of inquiries, resolving complex account discrepancies, and ensuring timely communication between dealers and internal departments. To overcome these challenges, it's important to stay organized, prioritize tasks based on urgency, and develop strong problem-solving skills. Building positive relationships with dealers and collaborating closely with colleagues in sales, logistics, and finance departments also helps ensure smoother operations and quicker resolutions. Regular training on new systems and products can further enhance effectiveness in this dynamic role.
More about Dealer Service Representative jobs
What cities are hiring for Dealer Service Representative jobs? Cities with the most Dealer Service Representative job openings:
What states have the most Dealer Service Representative jobs? States with the most job openings for Dealer Service Representative jobs include:
What job categories do people searching Dealer Service Representative jobs look for? The top searched job categories for Dealer Service Representative jobs are:
Dealer Service Representative jobs near you
Infographic showing various Dealer Service Representative job openings in the United States as of May 2026, with employment types broken down into 20% Full Time, 73% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Service BDC Representative

Pugmire Lincoln of Marietta

Marietta, GA

$16.50/hr

Other

Posted 28 days ago

Job description

BDC Service Representative
Location: Pugmire Lincoln of Marietta
Schedule: Monday–Friday, 9:00 AM – 6:00 PM
Rotating Saturdays: 1 per month, 8:00 AM – 1:00 PM

Start Your Career in Automotive Service

Pugmire Lincoln of Marietta is seeking a professional and dependable BDC Service Representative to join our Service Business Development team. This is more than just answering phones — it’s a career-launching role for someone who is polished, consistent, and motivated to grow in the automotive industry. If you want to build a future in service while representing a premium luxury brand, this is where it starts.

What You’ll Do Day-to-Day

  • Be the first impression: Answer incoming calls, texts, and chats with professionalism and warmth.

  • Coordinate customer appointments: Accurately schedule service visits across multiple dealership locations.

  • Proactive outreach: Make outbound calls for recalls, maintenance reminders, and follow-ups.

  • Offer convenience: Present Pickup & Delivery and Mobile Service options to customers when available.

  • Keep things running smoothly: Communicate with Service Advisors and other dealership staff daily to ensure the customer experience is seamless.

  • Stay organized: Document all interactions accurately and follow through on commitments.

Why This Role Matters

This position is the foundation for learning dealership service operations. Many leaders in the auto industry started in roles just like this — it’s your chance to master communication, scheduling systems, and customer experience while setting yourself up for future opportunities in service, leadership, or management.

What We’re Looking For

  • At least 1 year in customer service, call center, hospitality, or admin support

  • Clear, professional communication skills (both written and verbal)

  • Poised, positive, and reliable with a consistent work ethic

  • Strong organizational skills and attention to detail

  • Ability to stay calm under pressure and multitask

  • Prior experience with dealership scheduling tools (like Xtime) is a plus, but not required

Compensation & Benefits

  • $16.50/hour base pay (bi-weekly)

  • Monthly performance bonuses for service appointments that show

  • Attendance incentives to reward reliability

  • Overtime pay for Saturday shifts

  • Growth path - This role is designed as a foundation for long-term automotive careers — many of our Advisors and Leaders started here. 

  • Supportive, stable work environment in a respected dealership group

  • Build long-term skills that can grow into a career in the auto industry

Application Instructions

Please apply online to be considered. Applicants whose qualifications best match the requirements will be contacted by the Hiring Manager.

Apply