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How much do dealer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for dealer service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a dealer service representative?

Dealer Service Representatives are professionals who act as liaisons between a company and its network of dealers or distributors. They provide support by answering product questions, assisting with orders, resolving issues, and ensuring dealers have the resources needed to sell and service products effectively. Their role often includes training, troubleshooting, and maintaining positive business relationships to help dealers succeed and meet company goals.

What is the difference between Dealer Service Representative vs Customer Service Representative?

AspectDealer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer automotive or sales certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentAutomotive dealerships, vehicle sales, service departmentsRetail, call centers, various industries
Industry UsagePrimarily in automotive and vehicle sales industriesWidespread across multiple sectors including retail, telecom, finance
Job FocusAssisting dealership clients with vehicle services, parts, and sales supportHandling customer inquiries, resolving issues, providing product information

The Dealer Service Representative and Customer Service Representative roles share similarities in customer interaction and required skills. However, the Dealer Service Representative specializes in automotive dealership services, focusing on vehicle-related support, while the Customer Service Representative has a broader scope across various industries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

What are the key skills and qualifications needed to thrive as a dealer service representative, and why are they important?

To excel as a Dealer Service Representative, you need a solid understanding of automotive products, customer service principles, and sales processes, often supported by a high school diploma or equivalent. Familiarity with dealership management systems (DMS), CRM software, and basic office applications is typically required. Strong communication, problem-solving abilities, and relationship-building skills help you provide excellent support to dealers and customers. These competencies are crucial for ensuring dealer satisfaction, streamlining operations, and driving business success.

What are some common challenges dealer service representatives face when managing dealer accounts, and how can they effectively overcome them?

Dealer Service Representatives often encounter challenges such as handling high volumes of inquiries, resolving complex account discrepancies, and ensuring timely communication between dealers and internal departments. To overcome these challenges, it's important to stay organized, prioritize tasks based on urgency, and develop strong problem-solving skills. Building positive relationships with dealers and collaborating closely with colleagues in sales, logistics, and finance departments also helps ensure smoother operations and quicker resolutions. Regular training on new systems and products can further enhance effectiveness in this dynamic role.
More about Dealer Service Representative jobs
What cities are hiring for Dealer Service Representative jobs? Cities with the most Dealer Service Representative job openings:
What states have the most Dealer Service Representative jobs? States with the most job openings for Dealer Service Representative jobs include:
What job categories do people searching Dealer Service Representative jobs look for? The top searched job categories for Dealer Service Representative jobs are:
Dealer Service Representative jobs near you
Infographic showing various Dealer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Customer Service Representative

Hyundai of Anderson SC

Anderson, SC

$40K - $120K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted just now

Job description

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Hyundai of Anderson is seeking an energetic, customer-focused Customer Service Representative (CSR) to join our growing team. The CSR plays a critical role in driving customer engagement, appointment scheduling, and retention while delivering an exceptional customer experience.

Position Summary

The CSR is responsible for handling inbound and outbound customer communications, scheduling appointments, following up on leads, and supporting dealership sales and service objectives. Success in this role is measured through daily activity, appointment generation, customer satisfaction, and follow-through.

Key Responsibilities

• Contact customers by phone, text, and email to schedule appointments

• Follow up on internet leads and unsold showroom traffic

• Re-engage previous customers and service customers

• Maintain accurate records in the CRM system

• Confirm appointments and reduce no-show rates

• Deliver a professional and positive customer experience

• Work closely with sales and service departments to achieve dealership goals

• Participate in daily team meetings and training

Performance Expectations (KPIs)

• Minimum 30 outbound calls per day

• Minimum 5 appointments set per week

• Maintain accurate CRM notes and follow-up tasks

• Achieve appointment show-rate goals

• Meet monthly customer contact and retention objectives

• Maintain high customer satisfaction scores

• Complete all required training and certifications on time

Qualifications

• Excellent communication and phone skills

• Strong customer service mindset

• Ability to multitask in a fast-paced environment

• Basic computer and CRM proficiency

• Self-motivated and goal-oriented

• Automotive experience preferred but not required

Compensation & Benefits

• Competitive hourly pay plus performance incentives

• Medical, dental, and vision insurance

• Paid time off

• Employee discounts

• Career growth opportunities

Join a dealership committed to growth, customer satisfaction, and employee development.Apply today and become part of the Hyundai of Anderson team.