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Dealer Service Representative Jobs in Virginia (NOW HIRING)

Ritchie Bros.

Customer Service Representative

Yorktown, VA

$14.25 - $19.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access ...

FastSigns

Customer Service Representative

Fairfax, VA · On-site

$16.50 - $22.50/hr

... dealing with customers. Our ideal CSR is an outgoing, focused, and motivated individual with ... excellent listening skills who can deliver an extraordinary customer experience. We are looking for ...

FASTSIGNS Fairfax

Customer Service Representative

Fairfax, VA · On-site

$16.50 - $22.25/hr

... dealing with customers. Our ideal CSR is an outgoing, focused, and motivated individual with ... excellent listening skills who can deliver an extraordinary customer experience. We are looking for ...

TalentRemedy

Client Services Representative

Alexandria, VA · On-site

$75K - $100K/yr

About the Role Our client is a well-established, dually registered broker-dealer and investment advisory firm, seeking a highly motivated, experienced, and registered Client Service Representative ...

TalentRemedy

Client Services Representative

Alexandria, VA · On-site

$17 - $23.25/hr

About the Role Our client is a well-established, dually registered broker-dealer and investment advisory firm, seeking a highly motivated, experienced, and registered Client Service Representative ...

TalentRemedy

Client Services Representative

Alexandria, VA

$17 - $23.25/hr

About the Role Our client is a well-established, dually registered broker-dealer and investment advisory firm, seeking a highly motivated, experienced, and registered Client Service Representative ...

Matheson Inc.

Customer Service Representative

Manassas Park, VA · On-site

$15.75 - $21.50/hr

Customer Service Representative The Customer Service Representative (CSR) responds to existing and ... Peer relationships, dealing with ambiguity, composure, integrity and trust. Technical Knowledge:

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All JobsDealer Service Representative JobsDealer Service Representative Jobs in Virginia

Dealer Service Representative information

See Virginia salary details

$12

$22

$38

How much do dealer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for dealer service representative in Virginia is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $27.16 per hour, depending on experience, location, and employer.

What is a dealer service representative?

Dealer Service Representatives are professionals who act as liaisons between a company and its network of dealers or distributors. They provide support by answering product questions, assisting with orders, resolving issues, and ensuring dealers have the resources needed to sell and service products effectively. Their role often includes training, troubleshooting, and maintaining positive business relationships to help dealers succeed and meet company goals.

What is the difference between Dealer Service Representative vs Customer Service Representative?

AspectDealer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer automotive or sales certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentAutomotive dealerships, vehicle sales, service departmentsRetail, call centers, various industries
Industry UsagePrimarily in automotive and vehicle sales industriesWidespread across multiple sectors including retail, telecom, finance
Job FocusAssisting dealership clients with vehicle services, parts, and sales supportHandling customer inquiries, resolving issues, providing product information

The Dealer Service Representative and Customer Service Representative roles share similarities in customer interaction and required skills. However, the Dealer Service Representative specializes in automotive dealership services, focusing on vehicle-related support, while the Customer Service Representative has a broader scope across various industries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

What are the key skills and qualifications needed to thrive as a dealer service representative, and why are they important?

To excel as a Dealer Service Representative, you need a solid understanding of automotive products, customer service principles, and sales processes, often supported by a high school diploma or equivalent. Familiarity with dealership management systems (DMS), CRM software, and basic office applications is typically required. Strong communication, problem-solving abilities, and relationship-building skills help you provide excellent support to dealers and customers. These competencies are crucial for ensuring dealer satisfaction, streamlining operations, and driving business success.

What are some common challenges dealer service representatives face when managing dealer accounts, and how can they effectively overcome them?

Dealer Service Representatives often encounter challenges such as handling high volumes of inquiries, resolving complex account discrepancies, and ensuring timely communication between dealers and internal departments. To overcome these challenges, it's important to stay organized, prioritize tasks based on urgency, and develop strong problem-solving skills. Building positive relationships with dealers and collaborating closely with colleagues in sales, logistics, and finance departments also helps ensure smoother operations and quicker resolutions. Regular training on new systems and products can further enhance effectiveness in this dynamic role.
What are popular job titles related to Dealer Service Representative jobs in Virginia? For Dealer Service Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Dealer Service Representative jobs in Virginia look for? The top searched job categories for Dealer Service Representative jobs in Virginia are:
Dealer Service Representative jobs near you
Infographic showing various Dealer Service Representative job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,500 per year, or $22.8 per hour.

Inside Sales/Customer Service Representative

Quality Archery Designs

Madison Heights, VA • On-site

$40K - $60K/yr

Other

Medical, Retirement, PTO

Posted 5 days ago

Job description

Quality Archery Designs (QAD)

Madison Heights, Virginia

Help Build One of the Most Recognized Brands in the Hunting Industry

Quality Archery Designs (QAD) is an industry leader in premium archery equipment. For over 30 years we've built products trusted by bowhunters and archers around the world.

We're looking for a motivated and detail oriented Inside Sales/Customer Service Representative to join our team. This role focuses on supporting our dealer network, processing orders, resolving product inquiries, and maintaining strong client relationships, going beyond the responsibilities of your average sales position.

If have a passion for excellent service, a knack for communication, and strong organizational skills, we'd love to hear from you.

What You'll Do

As an Inside Sales/Customer Service Representative, you'll be providing customer support, processing orders, and building dealer relationships all while representing QAD as a company.

Responsibilities include:

  • Provide responsive customer support via phone and email
  • Enter and process sales orders in the order management system
  • Make outbound calls to maintain and grow dealer relationships
  • Promote and sell new and existing QAD products
  • Troubleshoot product inquiries and provide technical assistance
  • Represent QAD at annual industry trade shows
  • Prepare return authorizations and maintain daily activity records
  • Ensure accurate dealer representation on the company website
  • Collaborate with team members and other departments
  • Stay current on archery product knowledge and industry trends
What We're Looking For

The ideal candidate is very personable, outgoing, with a passion not just for archery and hunting but also for helping others.

Qualifications include:

  • Archery knowledge is a strong plus
  • Proficient with Microsoft Office and order entry systems
  • Excellent communication, organizational, and multitasking skills
  • Strong interpersonal skills with a positive, team-oriented attitude
  • High level of integrity and professionalism

Preferred (but not required):

  • 2+ years of inside sales or customer service experience (sporting goods or outdoor industry preferred)
What Success Looks Like

The person in this role will help to maintain and improve customer relations with QAD, fostering and exemplifying QAD's core company values with both customers and larger dealers both in person and over the phone.

Why Join QAD?
  • Competitive pay (based on experience)
  • Medical insurance after 90 days
  • 9 paid holidays, paid vacation, and sick leave
  • 401(k) with company match after 1 year
  • Employee product discounts and incentives
  • Access to indoor and outdoor archery ranges after 90 days

Salary $40,000-60,000 annually (based on experience)

Job Tags: Inside Sales; Customer Service; CSR; Archery; Accessories; Dealer Support; B2B Sales; Technical Support; Order Entry; Account Management

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