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Dealer Service Representative Jobs (NOW HIRING)

ThreePDS Inc.

Dealer Services Representative

Atlanta, GA · On-site

$17.25 - $23.25/hr

Strong problem-solving and customer service skills. Technical Skills * Automotive Parts Lookup ... Experience supporting dealership parts departments or automotive service operations. * Experience ...

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Dealer Service Representative information

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$12

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How much do dealer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for dealer service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a dealer service representative?

Dealer Service Representatives are professionals who act as liaisons between a company and its network of dealers or distributors. They provide support by answering product questions, assisting with orders, resolving issues, and ensuring dealers have the resources needed to sell and service products effectively. Their role often includes training, troubleshooting, and maintaining positive business relationships to help dealers succeed and meet company goals.

What is the difference between Dealer Service Representative vs Customer Service Representative?

AspectDealer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer automotive or sales certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentAutomotive dealerships, vehicle sales, service departmentsRetail, call centers, various industries
Industry UsagePrimarily in automotive and vehicle sales industriesWidespread across multiple sectors including retail, telecom, finance
Job FocusAssisting dealership clients with vehicle services, parts, and sales supportHandling customer inquiries, resolving issues, providing product information

The Dealer Service Representative and Customer Service Representative roles share similarities in customer interaction and required skills. However, the Dealer Service Representative specializes in automotive dealership services, focusing on vehicle-related support, while the Customer Service Representative has a broader scope across various industries. Understanding these differences helps job seekers target the right roles based on their experience and career goals.

What are the key skills and qualifications needed to thrive as a dealer service representative, and why are they important?

To excel as a Dealer Service Representative, you need a solid understanding of automotive products, customer service principles, and sales processes, often supported by a high school diploma or equivalent. Familiarity with dealership management systems (DMS), CRM software, and basic office applications is typically required. Strong communication, problem-solving abilities, and relationship-building skills help you provide excellent support to dealers and customers. These competencies are crucial for ensuring dealer satisfaction, streamlining operations, and driving business success.

What are some common challenges dealer service representatives face when managing dealer accounts, and how can they effectively overcome them?

Dealer Service Representatives often encounter challenges such as handling high volumes of inquiries, resolving complex account discrepancies, and ensuring timely communication between dealers and internal departments. To overcome these challenges, it's important to stay organized, prioritize tasks based on urgency, and develop strong problem-solving skills. Building positive relationships with dealers and collaborating closely with colleagues in sales, logistics, and finance departments also helps ensure smoother operations and quicker resolutions. Regular training on new systems and products can further enhance effectiveness in this dynamic role.
More about Dealer Service Representative jobs
What cities are hiring for Dealer Service Representative jobs? Cities with the most Dealer Service Representative job openings:
What states have the most Dealer Service Representative jobs? States with the most job openings for Dealer Service Representative jobs include:
What job categories do people searching Dealer Service Representative jobs look for? The top searched job categories for Dealer Service Representative jobs are:
Dealer Service Representative jobs near you
Infographic showing various Dealer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Customer Service Representative

Careers | Parkwest Casino Lotus

Livermore, CA

$16.90/hr

Full-time

Re-posted 10 days ago

Job description

Overview

Who says you can't play games at work? Parkwest Casino is bringing a fresh face to the casino industry. To help aid in the creation of this new casino culture, Parkwest Casino is looking to hire an Customer Service Representative/Dealer dual rate. The CSR/Dealer leads employees on the casino floor by creating efficient and fair dealer rotations, enforcing established on table policies and procedures, and demonstrates exemplary customer service to our guests. This position is the perfect opportunity for a confident experienced individual with a great understanding of casino floor operations. If you're the best at what you do and enjoy providing superior service in an exciting atmosphere, we would love to meet you!

Responsibilities

As a Customer Service Representative:

1. A successful Customer Service Representative will be able to establish and change (lower and rise)

    betting limits to maximize on table game revenue. 2. As a Customer Service Representative, you will understand when and why to open tables.3. Floor Service Representatives are expected to learn all Park West Casino house rules, policies and

    procedures.      4. As a Customer Service Representative, you should be able to maintain the integrity of all offered games 

    by making consistent table rulings in the best interest of the game. 5. Guest service is of the utmost importance. We take pride in our guests and the service we give them on a 

             daily basis. We hope that with your help we can reach the next level of customer service. 

As a dealer:

  • You'll be put through a highly interactive training course, touching upon past experience and present cardroom table games and procedures.
  • Attention to detail is key. When dealing, you'll need to control the table games without making more than two/2 mistakes for any table game in a three/3-month period.
  • Guest service is of the utmost importance. We take pride in our guests and the service we give them on a daily basis. We hope that with your help we can reach the next level of customer service.
  • You will have the ability to maintain an appropriate number of hands per down, while staying within 5% of the means hands per down for each table game offered.
  • Our guests and your teammates are counting on you to be here, every day. If you ever worked in this type of environment, you know how important teamwork and commitment are to personal success.

Physical and mental requirements

  • Must be able to lift and carry tools, supplies, and inventory up to 25 pounds.
  • Must be able to perform all essential duties with or without accommodation.
Qualifications

- High school diploma, G.E.D., or equivalent.- Open availability. Must be able to work evenings, weekends, and holidays.- MUST BE 21 YEARS OLD!!!- Must provide evidence of employment eligibility in the U.S.- Must be able to pass a mandatory drug test, criminal background, and credit check.- Must be able to obtain a CA gambling establishment employee permit.

EEO StatementParkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race (including hair texture and protective hair styles), color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding Team Member wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.MinUSD $16.90/Hr.MaxUSD $16.90/Hr.Employment Type: FULL_TIME

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