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Day Shift Technical Support Engineer 3 Jobs (NOW HIRING)

Axon

Technical Support Engineer

Mesa, AZ

Your Impact The Technical Support Engineer provides 2nd and 3rd level support to Dedrone by Axon customers and partners worldwide. With your ability to research, diagnose, troubleshoot, and resolve ...

Kion Group AG

Technical Support Engineer

Grand Rapids, MI · On-site

$60 - $85/hr

This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities ...

New

Factory

Technical Support Engineer

San Francisco, CA · On-site

Factory is bringing autonomy to software engineering, and they are seeking a Technical Support Engineer to ensure customers get maximum value from their developer-centric platform. The role involves ...

Aristocrat Leisure

Technical Support Engineer

Austin, TX · On-site

$62 - $116/hr

As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone ...

New

YSI Inc.

$65 - $85/hr

... every day. As a leading water technology company with 23,000 employees operating in over 150 ... The Role The Technical Support Engineer will provide phone, and e‑mail technical support to Xylem ...

New

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software ... Ability to travel regularly 3-5 Years' experience in training, customer support and ability to work ...

Qualys

Technical Support Engineer

Raleigh, NC

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for ...

Artec 3D

Technical Support Engineer

Santa Clara, CA · On-site

$70 - $90/hr

We are looking for technical support specialists for our team in the USA.If you love communicating and have the necessary skills to help people and create small technical miracles - you're going to ...

New

Harris

Produce daily shift handoff reports and participate in cross-functional syncs with Engineering, QA, ... * 3 weeks' vacation and 5 personal days * Comprehensive Medical, Dental, and Vision benefits ...

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Day Shift Technical Support Engineer 3 information

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$37.5K

$79K

$119.5K

How much do day shift technical support engineer 3 jobs pay per year?

As of Sep 4, 2026, the average yearly pay for day shift technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Day Shift Technical Support Engineer 3 vs Day Shift Network Support Engineer 3?

AspectDay Shift Technical Support Engineer 3Day Shift Network Support Engineer 3
CredentialsTypically requires a relevant technical degree and certifications like CompTIA or CiscoSimilar certifications and technical degrees, often Cisco or network-specific certifications
Work EnvironmentProvides technical support for hardware, software, and systems in a corporate or data center settingFocuses on network infrastructure, troubleshooting network issues, and maintaining network hardware
Industry UsageCommonly used across IT, tech support, and enterprise service providersPrimarily used in networking, telecommunications, and internet service providers

Both roles require technical certifications and involve supporting IT infrastructure. The main difference lies in their focus: the Technical Support Engineer 3 handles a broad range of hardware and software issues, while the Network Support Engineer 3 specializes in network systems and connectivity.

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Cities with the most Day Shift Technical Support Engineer 3 job openings:

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Day Shift Technical Support Engineer 3 jobs near you
Infographic showing various Day Shift Technical Support Engineer 3 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Axon

Mesa, AZ

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Axon rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

14th of 161 rated electronics manufacturers

Job description

Your Impact
The Technical Support Engineer provides 2nd and 3rd level support to Dedrone by Axon customers and partners worldwide. With your ability to research, diagnose, troubleshoot, and resolve issues, and with your excellent communication skills, you will continually innovate to ensure Dedrone by Axon is offering the best level of service to the customer's satisfaction. This is a customer focused, technical, hardware and software-related support position with responsibilities for meeting or exceeding performance and quality goals.

What You'll Do 
Location: Sterling, VA or Mesa, AZ offices
Reports to: Director, Customer Support and Service - Dedrone by Axon
Direct Reports: 0

  • Develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon
  • Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers
  • Research and identify solutions to resolve software and hardware issues
  • Diagnosing and troubleshoot technical issues, including account setup and network configuration
  • Take ownership of customer issues reported and seeing problems through to resolution
  • Track internal and external requests and technical issues to resolution, within agreed time limits
  • Update, maintain and monitor our customer systems as a full service
  • Ensure all requests and issues are properly logged
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in form of notes and manuals
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Work with engineering and development teams to perform root cause analysis
  • Take part in On-call Support and weekend coverage

What You Bring

  • Bachelor's degree in computer science or a related field, or 5+ years relevant work experience preferred
  • Previous practical work experience in the field of customer support
  • Excellent troubleshooting skills at all levels to be able to identify and quickly resolve issues
  • Very good knowledge in networks and Linux
  • Strong sense of ownership and urgency
  • Ability to work well in a team and enjoy knowledge sharing
  • Excellent communication skills with the ability to provide advice to non-technically aware customers
  • Willing and able to travel
  • Good knowledge about consumer UAV protocols and standards
  • Basic knowledge and understanding of RF technology
  • Basic understanding of cloud computing solutions
  • Drone pilot license in future
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
  • US Citizenship is required with the ability to obtain US Government security clearance

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

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