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Night Shift Technical Support Engineer 3 Jobs (NOW HIRING)

LVT

Technical Support Engineer III

American Fork, UT · On-site

As a Technical Support Engineer III, you'll own the escalations no one else could crack, working across cellular connectivity, networking, and Linux systems to restore uptime and find true root cause.

Cyolo

Technical Support Engineer

As our Technical Support Engineer, you will work directly with customers to troubleshoot and resolve advanced technical issues across diverse environments. You will act as a trusted technical expert ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy ... three consecutive years from 2022 to 2025. If you want to work on meaningful technology that ...

Symbotic

Technical Support Engineer

OR · Remote

What we need Symboticis seeking a Technical Support Engineer to play a hands-on role in ensuring ... Shift Schedules(24/7 Support) * Weekday Night: Monday-Thursday, 8:00 p.m. - 6:00 a.m. EST * Weekend ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Franklin Electric

Technical Support Engineer

Engineering Employment Type: Full Time Location: US - Remote Reporting To: Dave Johnson Description ... Experience: 3 to 5 years of related technical support or field service experience. * Technical ...

Stefanini

Technical Support Engineer

Hagerstown, MD · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.

Stefanini

Technical Support Engineer

Hagerstown, MD · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 / Email: Work LocationReport-to ...

AVEVA

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

Hybrid* (minimum of 3 days a week in office) *Due to hybrid requirements, only candidates within a ... As a Technical Support Engineer II, you will: * Complete a structured onboarding and product ramp ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

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Night Shift Technical Support Engineer 3 information

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$37.5K

$79K

$119.5K

How much do night shift technical support engineer 3 jobs pay per year?

As of Aug 20, 2026, the average yearly pay for night shift technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a night shift technical support engineer 3?

Night Shift Technical Support Engineer 3s are experienced IT professionals who provide advanced technical support and troubleshooting for clients or internal users during overnight hours. They handle complex technical issues that require a higher level of expertise, often acting as an escalation point for lower-level support staff. Their responsibilities may include monitoring systems, resolving critical incidents, ensuring service continuity, and documenting solutions to recurring problems. Working the night shift, they play a crucial role in maintaining 24/7 operations for businesses that rely on uninterrupted technical support.

What are the key skills and qualifications needed to thrive as a night shift technical support engineer 3?

To excel as a Night Shift Technical Support Engineer 3, you need advanced troubleshooting skills, in-depth IT knowledge, and experience with networking, operating systems, and technical support, often backed by a bachelor’s degree in a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and relevant certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong problem-solving abilities, resilience under pressure, and effective communication are essential soft skills, especially when working independently during off-hours. These competencies ensure prompt issue resolution, minimize downtime, and maintain high customer satisfaction during critical overnight operations.

What are the unique challenges faced by night shift technical support engineer 3 and how can they be managed effectively?

Night Shift Technical Support Engineer 3s often encounter challenges such as working with reduced on-site staff, handling urgent issues independently, and managing communication across different time zones. To manage these effectively, it's important to develop strong problem-solving skills, maintain clear documentation for seamless handovers, and utilize remote collaboration tools to connect with global teams. Building a consistent sleep schedule and practicing self-care can also help mitigate the impact of night shift work on personal well-being.

What is the difference between Night Shift Technical Support Engineer 3 vs Night Shift Network Support Engineer 3?

AspectNight Shift Technical Support Engineer 3Night Shift Network Support Engineer 3
CredentialsTypically requires a technical degree or certifications like CompTIA Network+ or Cisco CCNASimilar certifications, often emphasizing network-specific credentials like Cisco CCNA or CCNP
Work EnvironmentProvides technical support for hardware, software, and systems issues across various platformsFocuses on troubleshooting and maintaining network infrastructure and connectivity issues
Employer & Industry UsageUsed across IT service providers, tech companies, and enterprise support teamsPrimarily found in networking, telecommunications, and data center environments

The main difference is that the Night Shift Technical Support Engineer 3 handles a broader range of technical issues, including hardware and software, while the Night Shift Network Support Engineer 3 specializes in network infrastructure and connectivity. Both roles require similar certifications and are common in IT and networking industries, but their focus areas differ.

What are the most commonly searched types of Shift Technical Support Engineer 3 jobs?

The most popular types of Shift Technical Support Engineer 3 jobs are:

What states have the most Night Shift Technical Support Engineer 3 jobs?

States with the most job openings for Night Shift Technical Support Engineer 3 jobs include:

Night Shift Technical Support Engineer 3 jobs near you
Infographic showing various Night Shift Technical Support Engineer 3 job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 23% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer III

LVT

American Fork, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

ABOUT LVT
LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions-from our physical units in the field to a powerful Agentic AI platform-that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.
We're a team that's focused on growth and innovation, and we're proud that our crew, products, and leadership are being recognized for it.
  • A Top-Tier Growth Company: Named one of the Financial Times' Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
  • Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
  • Product & Software Excellence: We were named one of The Software Report's Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

ABOUT THIS ROLE
LVT units run unattended in parking lots, job sites, and remote yards-when one goes dark, customer trust goes with it. As a Technical Support Engineer III, you'll own the escalations no one else could crack, working across cellular connectivity, networking, and Linux systems to restore uptime and find true root cause. You'll set the technical bar for the support team: coaching tier I and tier II support agents through hard tickets, turning recurring failures into permanent fixes with Engineering, and owning the runbooks the whole team works from every day.
LVT is a flexible-first company, but this is an in-office role based in our American Fork, Utah facility, where you'll work alongside other support teams and partner directly with software and cloud infrastructure engineers to remotely resolve incidents and manage bug remediation.
ROLE RESPONSIBILITIES
  • Own resolution of LVT's most complex and ambiguous escalations across cellular, LAN, and Linux-based systems on deployed units-including failures with no documented diagnostic path.
  • Serve as the escalation point for tier I and tier II support agents, coaching them through diagnosis rather than simply taking the ticket off their queue.
  • Diagnose failures through deep log analysis, command-line investigation, and network tracing across the full stack-device, connectivity, and platform.
  • Identify recurring failure patterns across the ticket queue and drive permanent fixes with software and cloud infrastructure engineering.
  • Own the team's runbooks, standard operating procedures, and diagnostic documentation-authoring and revising the procedures tier I and tier II support agents rely on daily.
  • Represent the Support department in post-incident reviews on high-severity outages, documenting root cause and closing the gaps that allowed them.
  • Configure and tune system and network settings to restore and improve performance on deployed units.
  • Communicate directly with customers and partners through tickets, chat, and phone during high-severity incidents, keeping stakeholders informed while the technical work proceeds.
  • Drive technical projects end-to-end-diagnostic tooling, automation of repetitive troubleshooting, or support readiness for new product launches.
OUR IDEAL CANDIDATE
  • Escalation-Level Troubleshooting: You're the person tickets get handed to when the runbook runs out. You've resolved issues that required forming a hypothesis and testing it, not following a decision tree.
  • Linux Depth: Comfortable working in a Linux shell without a GUI-reading logs, inspecting services and processes, checking configuration, and diagnosing resource and connectivity problems from the command line.
  • Networking Fluency: Working command of TCP/IP, DNS, DHCP, routing, VPNs, and firewall behavior, with the ability to isolate a network fault from an application fault.
  • Cellular Connectivity: Familiarity with cellular/LTE-connected devices-signal quality, carrier behavior, APN and SIM configuration, and failover-or closely adjacent remote/IoT device experience.
  • Root Cause Discipline: You close the loop on why something broke, not just how you got it working again, and you document it so the next engineer doesn't rediscover it.
  • Documentation Ownership: Proven track record authoring runbooks and procedures that other engineers actually use-clear, current, and written for the person under pressure at 2 a.m.
  • Influence Without Authority: Able to raise the technical bar around you-mentoring peers, driving adoption of better practices, and pushing fixes through Engineering without owning the roadmap.
  • Judgment Under Load: Sound prioritization across multiple active high-severity incidents, with clear escalation instincts about when to pull in Engineering versus keep driving.
  • Experience: 3+ years in a technical support engineering, escalation, or NOC-style role supporting deployed hardware or connected devices, plus technical certification or equivalent professional experience in Linux and network systems administration. Current LVT Technical Support Engineer IIs who consistently handle complex escalations and mentor teammates are strongly encouraged to apply.

BENEFITS
We believe you do your best work when your whole life is supported. We invest in our crew's health, families, and financial futures with a benefits package designed to support you inside and outside the office. Full-time benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits (401k match up to 4%), and flexible PTO.
LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.

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