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Night Shift Technical Support Engineer 3 Jobs (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Verkada

Technical Support Engineer

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • PTO

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Options-IT

Technical Support Engineer

Manhattan, NY · On-site

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical Support Team in New York! Working for Options Developing and engaging our people is a strategic priority ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Christie

Technical Support Engineer

Orlando, FL

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

Transact Campus Inc

Technical Support Engineer

Scottsdale, AZ · On-site +1

$44K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... three-group structure, with clear advancement paths to Senior Technical Support Engineer and ... specialized roles in Customer Engineering or Technical Success. Competencies and Behaviors

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Sigma Computing

Technical Support Engineer

New York, NY

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Forgent

Technical Support Engineer

Richmond, VA · On-site

Experience * 3-5+ years in technical support, field service, commissioning, or product support ... Service, and Engineering teams. Continuous Improvement * Identifies recurring issues and ...

incident.io Ltd

Technical Support Engineer

New York, NY · On-site

$150K - $200K/yr

You'll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. * Delivering a world-class customer experience for inbound ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Have you got what it takes? * 3+ years of experience in Technical Support, Product Support, or Technical Support Engineering. * Experience supporting enterprise SaaS applications or cloud-based ...

Salesforce, Inc.

Technical Support Engineer

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 ... Prior experience in customer-facing roles such as Technical Support, Solutions Engineering ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

Qualifications Here's What We're Looking For: * 3-5 years of experience in technical support engineering. * 3+ years of hands-on experience with MySQL, Regular Expressions (Regex), and SaaS-based web ...

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Night Shift Technical Support Engineer 3 information

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$37.5K

$79K

$119.5K

How much do night shift technical support engineer 3 jobs pay per year?

As of Aug 18, 2026, the average yearly pay for night shift technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a night shift technical support engineer 3?

Night Shift Technical Support Engineer 3s are experienced IT professionals who provide advanced technical support and troubleshooting for clients or internal users during overnight hours. They handle complex technical issues that require a higher level of expertise, often acting as an escalation point for lower-level support staff. Their responsibilities may include monitoring systems, resolving critical incidents, ensuring service continuity, and documenting solutions to recurring problems. Working the night shift, they play a crucial role in maintaining 24/7 operations for businesses that rely on uninterrupted technical support.

What are the key skills and qualifications needed to thrive as a night shift technical support engineer 3?

To excel as a Night Shift Technical Support Engineer 3, you need advanced troubleshooting skills, in-depth IT knowledge, and experience with networking, operating systems, and technical support, often backed by a bachelor’s degree in a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and relevant certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong problem-solving abilities, resilience under pressure, and effective communication are essential soft skills, especially when working independently during off-hours. These competencies ensure prompt issue resolution, minimize downtime, and maintain high customer satisfaction during critical overnight operations.

What are the unique challenges faced by night shift technical support engineer 3 and how can they be managed effectively?

Night Shift Technical Support Engineer 3s often encounter challenges such as working with reduced on-site staff, handling urgent issues independently, and managing communication across different time zones. To manage these effectively, it's important to develop strong problem-solving skills, maintain clear documentation for seamless handovers, and utilize remote collaboration tools to connect with global teams. Building a consistent sleep schedule and practicing self-care can also help mitigate the impact of night shift work on personal well-being.

What is the difference between Night Shift Technical Support Engineer 3 vs Night Shift Network Support Engineer 3?

AspectNight Shift Technical Support Engineer 3Night Shift Network Support Engineer 3
CredentialsTypically requires a technical degree or certifications like CompTIA Network+ or Cisco CCNASimilar certifications, often emphasizing network-specific credentials like Cisco CCNA or CCNP
Work EnvironmentProvides technical support for hardware, software, and systems issues across various platformsFocuses on troubleshooting and maintaining network infrastructure and connectivity issues
Employer & Industry UsageUsed across IT service providers, tech companies, and enterprise support teamsPrimarily found in networking, telecommunications, and data center environments

The main difference is that the Night Shift Technical Support Engineer 3 handles a broader range of technical issues, including hardware and software, while the Night Shift Network Support Engineer 3 specializes in network infrastructure and connectivity. Both roles require similar certifications and are common in IT and networking industries, but their focus areas differ.

What are the most commonly searched types of Shift Technical Support Engineer 3 jobs?

The most popular types of Shift Technical Support Engineer 3 jobs are:

What states have the most Night Shift Technical Support Engineer 3 jobs?

States with the most job openings for Night Shift Technical Support Engineer 3 jobs include:

Night Shift Technical Support Engineer 3 jobs near you
Infographic showing various Night Shift Technical Support Engineer 3 job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 23% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Fortinet, Inc.

Sunnyvale, CA • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description


Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.
You would act as the Technical Support Engineer for Switching and Wireless Team.
As a Technical Support Engineer, you will:
Provide direct technical web and telephone support to Fortinet customers including:
  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Educational Requirements:
Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
The US base salary range for this full-time position is $90,000-$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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