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Night Shift Technical Support Engineer 3 Jobs (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Verkada

Technical Support Engineer

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • PTO

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Options-IT

Technical Support Engineer

Manhattan, NY

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical Support Team in New York! Working for Options Developing and engaging our people is a strategic priority ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Christie

Technical Support Engineer

Orlando, FL

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

Christie

Technical Support Engineer

Orlando, FL · On-site

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

Transact Campus Inc

Technical Support Engineer

Scottsdale, AZ · On-site +1

$44K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... three-group structure, with clear advancement paths to Senior Technical Support Engineer and ... specialized roles in Customer Engineering or Technical Success. Competencies and Behaviors

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Blacksmith Software Inc

Technical Support Engineer

New York, NY · On-site

$160K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Today, we orchestrate tens of millions of Firecracker VMs each month, running CI for 3,000 ... Build out the foundations for Technical Support Engineering best practice, with a view to building ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... A Bachelor's degree or equivalent experience. * 3+ years of technical support or software ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

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Night Shift Technical Support Engineer 3 information

See salary details

$37.5K

$79K

$119.5K

How much do night shift technical support engineer 3 jobs pay per year?

As of Aug 18, 2026, the average yearly pay for night shift technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a night shift technical support engineer 3?

Night Shift Technical Support Engineer 3s are experienced IT professionals who provide advanced technical support and troubleshooting for clients or internal users during overnight hours. They handle complex technical issues that require a higher level of expertise, often acting as an escalation point for lower-level support staff. Their responsibilities may include monitoring systems, resolving critical incidents, ensuring service continuity, and documenting solutions to recurring problems. Working the night shift, they play a crucial role in maintaining 24/7 operations for businesses that rely on uninterrupted technical support.

What are the key skills and qualifications needed to thrive as a night shift technical support engineer 3?

To excel as a Night Shift Technical Support Engineer 3, you need advanced troubleshooting skills, in-depth IT knowledge, and experience with networking, operating systems, and technical support, often backed by a bachelor’s degree in a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and relevant certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong problem-solving abilities, resilience under pressure, and effective communication are essential soft skills, especially when working independently during off-hours. These competencies ensure prompt issue resolution, minimize downtime, and maintain high customer satisfaction during critical overnight operations.

What are the unique challenges faced by night shift technical support engineer 3 and how can they be managed effectively?

Night Shift Technical Support Engineer 3s often encounter challenges such as working with reduced on-site staff, handling urgent issues independently, and managing communication across different time zones. To manage these effectively, it's important to develop strong problem-solving skills, maintain clear documentation for seamless handovers, and utilize remote collaboration tools to connect with global teams. Building a consistent sleep schedule and practicing self-care can also help mitigate the impact of night shift work on personal well-being.

What is the difference between Night Shift Technical Support Engineer 3 vs Night Shift Network Support Engineer 3?

AspectNight Shift Technical Support Engineer 3Night Shift Network Support Engineer 3
CredentialsTypically requires a technical degree or certifications like CompTIA Network+ or Cisco CCNASimilar certifications, often emphasizing network-specific credentials like Cisco CCNA or CCNP
Work EnvironmentProvides technical support for hardware, software, and systems issues across various platformsFocuses on troubleshooting and maintaining network infrastructure and connectivity issues
Employer & Industry UsageUsed across IT service providers, tech companies, and enterprise support teamsPrimarily found in networking, telecommunications, and data center environments

The main difference is that the Night Shift Technical Support Engineer 3 handles a broader range of technical issues, including hardware and software, while the Night Shift Network Support Engineer 3 specializes in network infrastructure and connectivity. Both roles require similar certifications and are common in IT and networking industries, but their focus areas differ.

What are the most commonly searched types of Shift Technical Support Engineer 3 jobs?

The most popular types of Shift Technical Support Engineer 3 jobs are:

What states have the most Night Shift Technical Support Engineer 3 jobs?

States with the most job openings for Night Shift Technical Support Engineer 3 jobs include:

Night Shift Technical Support Engineer 3 jobs near you
Infographic showing various Night Shift Technical Support Engineer 3 job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 23% Part Time, 2% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Cypress HCM

San Francisco, CA

$39.21 - $44.13/hr

Full-time

Re-posted 21 days ago

Job description


Technical Support Engineer
Description:
  • We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers, troubleshooting issues, assisting with integrations (particularly with Shopify), and sharing actionable insights across Product, Engineering, and Sales teams. You’ll also play a key role in creating and maintaining technical documentation and knowledge bases, ensuring both internal and external partners have up-to-date, accurate support.
  • The ideal candidate demonstrates strong problem-solving and technical proficiency, shows curiosity to learn, and excels in customer-facing interactions and cross-functional collaboration. Experience in ad tech and/or ecommerce is highly advantageous
Duties:
  • Serve as the primary point of contact for customers and partners seeking support with API integrations, especially related to ecommerce platforms like Shopify and/or Ad Tech partners like Mobile Measurement Partners
  • Troubleshoot and resolve a range of technical issues, including server-side API errors, client-side browser scripts, data discrepancies, and connectivity problems, to ensure high customer satisfaction.
  • Provide continuous proactive and reactive support through a scaled ticketing system, while ensuring a high level of satisfaction and ensuring low total resolution time
  • Work cross-functionally with Product, Engineering, and Sales teams to share customer feedback, product insights, and identify opportunities for product improvement.
  • Analyze support trends and communicate recurring issues or feature requests to internal teams.
  • Author and update knowledge base articles, user guides, and technical documentation for both internal and external stakeholders.
  • Lead and participate in training sessions for new product releases or feature updates.
  • Collaborate with engineering on troubleshooting complex issues, reproducing bugs, and testing solutions.
  • Become a product expert on ad solutions and ecommerce integrations, while staying up-to-date on best practices and new product capabilities.
Requirements:
  • Bachelor’s degree in Computer Science, Information Technology, or related technical field, or equivalent practical experience.
  • Strong communication skills with the ability to translate complex technical concepts into clear, user-friendly language.
  • 3+ years experience in a technical support, solutions engineering, or similar customer-facing technical role.
  • Hands-on experience supporting RESTful APIs; capable of debugging and analyzing API payloads, logs, and HTTP request/response cycles
  • Hands-on experience working with SQL and databases
  • Proficient in a modern programming language like JavaScript, Python etc.
  • Experience with ecommerce integrations (especially Shopify) and ecommerce flows/pain points, or with ad tech measurement (tags/pixels, server-side Conversions APIs, MMPs); having both is ideal.
  • Familiarity with ad tech concepts, digital advertising platforms, or commerce ecosystems highly desirable.
  • Proven track record contributing to technical documentation and knowledge base resources.
  • Self-starter mentality with a passion for helping others, problem-solving, and continuous learning.
  • Comfortable working with a distributed team and collaborating across multiple time zones.
Compensation:
  • $39.21 – 44.13/hr W—2
Req ID:
  • 36558625
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About Cypress HCM

Sourced by ZipRecruiter

We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

Social media

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