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Datto Jobs (NOW HIRING)

Aris Search

MSP Tier 2

Elgin, IL · On-site

$75K/yr

Comfortable working with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask, etc.). * Great communication skills-both with team members and non-technical clients. * Reliable, proactive, and able ...

Slide

Events Manager

Westport, CT

Founded by Austin McChord (Datto Founder & former CEO) and Michael Fass (former Datto General Counsel & Chief People Officer), Slide is led by a team of industry veterans with deep expertise in ...

BlueArmor, LLC

System Engineer

Charlotte, NC · Hybrid

Hands‐on experience with RMM platforms (ConnectWise, NinjaRMM, Datto RMM, or similar) * Advanced troubleshooting capability with proven Tier 3 escalation experience * Demonstrated project ...

DataSHUR Corp

IT Technician

Englewood, CO · On-site

Datto RMM and BCDR administration experience preferred * Watchguard Firewalls experience prefferred * Ubiquiti experience preferred (network and firewalls) * Beyond Trust experience preferred (bomgar)

K2 Staffing

Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Kaseya, Datto, Continuum, Connectwise, etc. * General understanding of software installation * General ...

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How much do datto jobs pay per hour?

As of May 28, 2026, the average hourly pay for datto in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a Datto job?

A Datto job typically refers to a role at Datto, a company specializing in data backup, disaster recovery, and business continuity solutions. Jobs at Datto can range from technical roles like software engineering and IT support to sales, marketing, and customer service positions. Employees at Datto work to develop and support cybersecurity and backup solutions for businesses. The company focuses on providing reliable data protection and IT management solutions, often catering to managed service providers (MSPs). Working at Datto usually involves collaborating with teams to enhance data security and business continuity strategies.

What are the key skills and qualifications needed to thrive in the Datto position, and why are they important?

To thrive in a Datto role, such as a Datto Backup Specialist or Solutions Engineer, candidates need strong technical proficiency in backup and disaster recovery solutions, networking, and server management, often backed by relevant IT certifications (like CompTIA, Microsoft, or Datto-specific training). Familiarity with Datto's cloud-based platforms, monitoring tools, remote management systems, and ticketing software is essential. Problem-solving skills, excellent communication, and customer service orientation are vital soft skills for success. These competencies ensure reliable client support, effective troubleshooting, and successful implementation of data protection services.

What types of clients or industries do Datto professionals typically support, and what does a typical day look like in this role?

Datto professionals often work with a diverse range of clients, including small to mid-sized businesses, managed service providers (MSPs), schools, and healthcare organizations, all of which rely on robust backup and data recovery solutions. On a typical day, you might troubleshoot backup failures, assist with system restores, schedule and test disaster recovery drills, and guide clients through best practices in data protection. Regular communication with clients and internal teams is a key part of the role, ensuring issues are resolved efficiently and securely. This variety provides continuous learning opportunities and enables Datto specialists to build expertise across multiple industries and IT environments.
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Datto jobs near you
Infographic showing various Datto job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

MSP Tier 2

Aris Search

Elgin, IL • On-site

$75K/yr

Full-time

Posted 23 days ago

Job description

Company Description
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
Job Description
Job Title: Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work)
Location: Elgin, IL
Salary: Up to $75,000/year
Job Type: Full-time, In-Office with Occasional Field Visits
Are you a tech-savvy problem solver who thrives in a fast-paced, team-focused environment? Do you enjoy troubleshooting challenging issues and working directly with clients to make their IT lives easier? If so, we'd love to meet you.
We're looking for a Tier 2 IT Support Engineer to join our growing team. This is an in-office position with occasional on-site visits to client locations. You'll play a key role in supporting our managed services clients, working alongside a tight-knit team of professionals who genuinely enjoy what they do.
What You'll Be Doing:
  • Provide Tier 2 remote and in-person support for desktops, laptops, printers, and mobile devices.
  • Troubleshoot Windows OS, Microsoft 365, networking issues, and business applications.
  • Assist with server maintenance, network configurations, and cloud services support (Microsoft 365, Azure, etc.).
  • Handle escalations from Tier 1 support and communicate with vendors as needed.
  • Monitor client systems and respond to alerts via RMM tools.
  • Participate in client projects such as workstation deployments, firewall upgrades, or system migrations.
  • Document work thoroughly in our ticketing and documentation systems.
  • Occasionally visit client sites to resolve issues or complete hands-on installations (valid driver's license and reliable transportation required).

What We're Looking For:
  • 2-4 years of experience in an MSP or similar multi-client IT support environment.
  • Strong understanding of Microsoft environments (Windows 10/11, Windows Server, Active Directory, Office 365).
  • Working knowledge of networking fundamentals (DNS, DHCP, firewalls, VPNs, routers/switches).
  • Comfortable working with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask, etc.).
  • Great communication skills-both with team members and non-technical clients.
  • Reliable, proactive, and able to manage multiple priorities in a dynamic environment.
  • Ability to lift up to 50 lbs and perform physical tasks related to IT equipment installation.

Bonus Points For:
  • Relevant certifications (CompTIA, Microsoft, Cisco, etc.)
  • Experience with backup and disaster recovery platforms
  • Exposure to scripting or automation tools (PowerShell, etc.)

If you're looking to grow your skills, work with a friendly and capable team, and build long-term client relationships, we'd love to hear from you. Apply now and let's talk!
Qualifications
  • 2-4 years of experience in an MSP or similar multi-client IT support environment.
  • Strong understanding of Microsoft environments (Windows 10/11, Windows Server, Active Directory, Office 365).
  • Working knowledge of networking fundamentals (DNS, DHCP, firewalls, VPNs, routers/switches).
  • Comfortable working with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask, etc.).
  • Great communication skills-both with team members and non-technical clients.
  • Reliable, proactive, and able to manage multiple priorities in a dynamic environment.

Additional Information
Salary goes up to $75,000 (depending on experience) with comprehensive benefits.

Apply