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Cx Researcher Jobs (NOW HIRING)

Andrew Reise

CX Consultant

Overland Park, KS · Remote

We help them define and realize real business results through strategy, research, and pragmatic execution. We speak customer for a living. We're looking for a versatile Customer Experience (CX ...

Zaelot Inc

SR EPI Strategist

Miami, FL · On-site

Experience / CX measurement frameworks & scorecards UX research strategy Data storytelling & exec presentation Behavioral & survey analytics (NPS/CSAT/task success) Cross-functional stakeholder ...

Zaelot Inc

SR EPI Strategist

Miami, FL · On-site

... CX research, experience strategy or insights, incl. senior/lead scope • Proven experience-measurement / KPI framework design (NPS, CSAT, task success, funnels) • Strong data storytelling and ...

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Cx Researcher information

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How much do cx researcher jobs pay per year?

As of Sep 2, 2026, the average yearly pay for cx researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What is a Cx researcher?

A CX (Customer Experience) Researcher is responsible for understanding customer needs, behaviors, and pain points to improve products, services, and overall user experience. They use qualitative and quantitative research methods such as surveys, interviews, usability testing, and data analysis. Their insights help businesses make informed decisions to enhance customer satisfaction and engagement. CX Researchers often collaborate with design, product, and marketing teams to implement improvements based on their findings.

What are the key skills and qualifications needed to thrive in the Cx researcher position, and why are they important?

To excel as a Cx Researcher, you need expertise in user experience research methodologies, data analysis, and a background in fields like psychology, human-computer interaction, or a related discipline. Familiarity with tools such as UserTesting, Qualtrics, usability testing software, and survey platforms is common, and certifications in UX or CX research are advantageous. Strong communication, empathy, and analytical thinking set outstanding candidates apart in this role. These competencies are crucial to accurately interpreting customer behaviors and translating insights into actionable improvements for products or services.

What are the main challenges a Cx researcher might face in their day-to-day work?

Cx Researchers often encounter the challenge of balancing multiple research projects while ensuring data quality and meeting tight deadlines. A typical day may involve recruiting participants, conducting interviews or usability tests, analyzing qualitative and quantitative data, and presenting findings to cross-functional teams. Collaboration is key, as you’ll work closely with designers, product managers, and other stakeholders to align research insights with business goals. Adapting to rapidly changing project priorities and maintaining objectivity despite varying stakeholder opinions are also common aspects of the role. Embracing these challenges helps you develop resilience and make a meaningful impact on both customer experience and business outcomes.

What does a Cx Researcher do?

A Cx Researcher specializes in studying customer experiences to identify pain points and improve satisfaction. They use methods like surveys, interviews, and data analysis to gather insights and inform design or service improvements, often working with tools such as customer journey maps and analytics platforms.
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Cx Researcher jobs near you
Infographic showing various Cx Researcher job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 80% Physical, 4% Hybrid, and 16% Remote job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

Lead Quantitative and Qualitative Researcher- Remote

ICF International, Inc.

Reston, VA • On-site, Remote

$173K/yr

Full-time

Posted 20 days ago

Job description

We are seeking a Lead mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agency's customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, data-driven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure that customer voices are embedded throughout the product and service lifecycle.
Key Responsibilities:
  • Design and lead quantitative and qualitative research studies including surveys, interviews, usability tests, and ethnographic methods.
  • Lead survey strategy and creation, deployment, and analysis of results to uncover actionable insights and measure customer sentiment.
  • Ensure research practices comply with ethical standards, including informed consent and protection of personally identifiable information.
  • Synthesize qualitative and quantitative data into clear, compelling insights that inform design, product, and policy decisions.
  • Translate findings into research artifacts such as reports, personas, journey maps, service blueprints, and data visualizations.
  • Provide strategic direction to analysts on data visualization approaches, ensuring insights are understandable and actionable.
  • Present findings to stakeholders across government agencies, including senior leaders, advocating for customer-centered improvements.
  • Partner with CX strategists, service designers, data scientists, and technologist to validate concepts, improve usability, and enhance service delivery.
  • Apply Human-Centered Design and service design principles across digital and non-digital touchpoints.
  • Contribute to Voice of the Customer (VoC) programs by analyzing feedback channels, comment streams, and behavioral data. Contribute to a research strategy and roadmap aligned with program and agency priorities.
  • Collaborate with stakeholders to define CX success metrics and evaluate the impact of research-driven recommendations on service quality and outcomes.
  • Support continuous improvement efforts by linking research insights to service performance and outcomes.
  • Thrive in a fast-paced contractor environment, adapting to evolving priorities and collaborating across multiple teams and disciplines.

Required Qualifications:
  • 7+ years of experience in UX/CX research, market research, human factors, behavioral science, or related disciplines.
  • Bachelor's degree
  • US Citizenship is required by the federal government for this position
  • Must be able to obtain Public Trust clearance.
  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Qualifications:
  • Figma for collaborating, workshopping, prototyping and wireframing
  • Qualtrics for survey deployment and analytics
  • Usertesting.com or similar platforms for usability testing or interviews
  • Microsoft Office for analysis, reporting, and cross-team collaboration
  • Familiarity with Tableau, Power BI, or similar tools for data visualization
  • Demonstrated expertise in both qualitative and quantitative research methods, including advanced survey design and mixed-methods synthesis.
  • Proven experience conducting service design and customer experience research (e.g., journey mapping, VoC programs, pain-point identification).
  • Demonstrated experience working with federal agencies

Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$119,323.00 - $202,850.00
Nationwide Remote Office (US99)

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