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Cx Researcher Jobs (NOW HIRING)

Brex

Manager, CX AI Strategy

San Francisco, CA · On-site

This is not a research or strategy-deck role. You'll build, ship, and iterate on systems that make Brex's CX the best support on the planet - and lead the team that makes it happen. Where you'll work ...

Brex

Manager, CX AI Strategy

New York, NY · On-site

This is not a research or strategy-deck role. You'll build, ship, and iterate on systems that make Brex's CX the best support on the planet - and lead the team that makes it happen. Where you'll work ...

Brex

Manager, CX AI Strategy

Seattle, WA · On-site

This is not a research or strategy-deck role. You'll build, ship, and iterate on systems that make Brex's CX the best support on the planet - and lead the team that makes it happen. Where you'll work ...

Ramp

Product Manager | Agentic CX

San Francisco, CA · On-site

Ensure our operations teams and operations leaders are enabled to not only leverage the internal AI stack (Ramp Inspect, Ramp Glass/Claude Code, CX Agents, Ramp Research, Ramp Skills, etc.), but also ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that ... Participate in the detail design process to include research, note taking, and writing * Assist in ...

Staffingine LLC

CX Program Manager

Santa Clara, CA · On-site

CX Program Manager Job Location: Santa Clara, CA Job Type: Contract * Lead the end-to-end lifecycle ... Research, analyze, and recommend best practices and process improvements while constructively ...

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$30K

$113.1K

$164.5K

How much do cx researcher jobs pay per year?

As of Jul 22, 2026, the average yearly pay for cx researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

Do market researchers get paid well?

Market researchers, including those in customer experience (CX) research, typically earn competitive salaries that vary by experience, location, and industry. Entry-level roles may start around $40,000 annually, while experienced professionals can earn over $80,000 or more, especially with specialized skills or certifications. Salary growth often correlates with expertise in data analysis, survey tools, and consumer insights.

What are the key skills and qualifications needed to thrive in the Cx Researcher position, and why are they important?

To excel as a Cx Researcher, you need expertise in user experience research methodologies, data analysis, and a background in fields like psychology, human-computer interaction, or a related discipline. Familiarity with tools such as UserTesting, Qualtrics, usability testing software, and survey platforms is common, and certifications in UX or CX research are advantageous. Strong communication, empathy, and analytical thinking set outstanding candidates apart in this role. These competencies are crucial to accurately interpreting customer behaviors and translating insights into actionable improvements for products or services.

What are the main challenges a Cx Researcher might face in their day-to-day work?

Cx Researchers often encounter the challenge of balancing multiple research projects while ensuring data quality and meeting tight deadlines. A typical day may involve recruiting participants, conducting interviews or usability tests, analyzing qualitative and quantitative data, and presenting findings to cross-functional teams. Collaboration is key, as you’ll work closely with designers, product managers, and other stakeholders to align research insights with business goals. Adapting to rapidly changing project priorities and maintaining objectivity despite varying stakeholder opinions are also common aspects of the role. Embracing these challenges helps you develop resilience and make a meaningful impact on both customer experience and business outcomes.

What is a CX Researcher job?

A CX (Customer Experience) Researcher is responsible for understanding customer needs, behaviors, and pain points to improve products, services, and overall user experience. They use qualitative and quantitative research methods such as surveys, interviews, usability testing, and data analysis. Their insights help businesses make informed decisions to enhance customer satisfaction and engagement. CX Researchers often collaborate with design, product, and marketing teams to implement improvements based on their findings.

What does a CX researcher do?

A CX (Customer Experience) researcher analyzes customer feedback, behaviors, and preferences to identify areas for improving the overall customer journey. They use methods such as surveys, interviews, and data analysis tools to gather insights that help organizations enhance satisfaction and loyalty.

Is UX research still in demand?

UX research remains in high demand as companies prioritize user-centered design to improve products and services. Skilled researchers with expertise in user testing, data analysis, and tools like usability testing platforms are sought after across various industries, including technology, healthcare, and finance.

Is CX a good job?

A Customer Experience (CX) Researcher analyzes customer feedback and behaviors to improve products and services, often using tools like surveys and data analysis software. The role typically requires strong communication skills, analytical ability, and knowledge of customer insights, with opportunities for remote work and career growth in various industries.
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What cities are hiring for Cx Researcher jobs? Cities with the most Cx Researcher job openings:
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Cx Researcher jobs near you
Infographic showing various Cx Researcher job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

Lead CX/UX Research Consultant (AI‑Enabled Experiences) - Hybrid R0057916

Wolters Kluwer N.V.

New York, NY • On-site

$182K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Lead CX/UX Research Consultant (AI-Enabled Experiences) - Hybrid R0057916 | Financial & Corporate Compliance (FCC) | Wolters Kluwer
JOB SUMMARY
We are seeking a Lead CX/UX Research Consultant (AI-Enabled Experiences) to provide strategic level research leadership for AI-enabled products within Financial & Corporate Compliance (FCC). This role is a strategic individual-contributor position responsible for ensuring customer and user experience insights directly inform product strategy, design, and delivery-particularly in areas where artificial intelligence plays a central role.
The Lead CX/UX Research Consultant (AI-Enabled Experiences) combines deep CX/UX research expertise with AI literacy, curiosity, and applied judgment. Working in close partnership with Product, Engineering, Data Science, and Design, this role helps teams deliver AI-driven solutions that are usable, trustworthy, explainable, and aligned with real user needs, regulatory expectations, and business outcomes.
The Digital eXperience Group (DXG) co-creates products and solutions and consults to Wolters Kluwer businesses units around the globe. Our business unit partners serve professionals in demanding knowledge-based industries where you have to be right. DXG's wide and growing array of solutions and services support business units in building and expanding their online product portfolios. DXG provides global leverage of industry and customer insight, driving technology capabilities for local product innovation.
The Position
The Lead CX/UX Research Consultant (AI-Enabled Experiences), reporting to the Associate Director of CX/UX Research, will be responsible for all aspects of UX Research for the FCC CT business unit.
Desired Experience
  • At least 10 years of relevant research experience
  • Significant experience working with senior clients, stakeholders, and developers
  • Experience in affecting large culture change that drives business performance
  • Exceptional communication and presentation skills
  • Experience working in a Lean/Agile development environment
  • Excellent time and project management skills
  • Some experience in Finance and Compliance domain knowledge
  • Some experience working with organizational change management.

Educational experience
  • Bachelor's degree/University degree, Master,s degree a plus.

Responsibilities include but not limited to:
  • Collaborating with Leaders in Product Management, UX Design, and Engineering, to define the long-term vision and strategy for user experience research for the segment, aligning it with business objectives and goals.
  • Provide close partnership for senior business stakeholders and development heads to deliver world-class experiences through data driven decision making
  • Partner with Product Managers to understand business goals and objectives both at the portfolio and product level.
  • Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods.
  • Plan and execute generative and evaluative studies of various complexities and methodology.
  • Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers
  • Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations.
  • Ensure that the product teams are using research findings, data and insights to inform design decisions and validate design solutions.
  • Drive the culture of feedback and metrics to drive continuous improvement in the user experience.

AI Analysis:
  • Use AI-assisted data analysis techniques to accelerate synthesis of qualitative and quantitative research data (e.g., clustering themes, identifying patterns across large datasets, and surfacing emerging signals).
  • Apply AI-supported persona development and segmentation approaches to generate and evolve evidence-based user archetypes grounded in behavioral, attitudinal, and contextual data.
  • Contribute to the exploration and use of AI-enabled journey mapping and experience modeling approaches (e.g., scenario simulation, agent-based representations, or dynamic journey artifacts) to help product teams reason about complex, multi-step user workflows.
  • Partner with Product, Design, and Data Science to evaluate and shape the use of AI systems that support research operations, customer intelligence, and experience measurement.
  • Critically assess AI-generated insights for bias, validity, explainability, and alignment with user needs, regulatory constraints, and ethical design principles.
  • Provide guidance to stakeholders on where AI meaningfully enhances research and decision-making-and where human-led research remains essential.

Stakeholder management:
  • Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals.
  • Regular, transparent communication of status and metrics to management and stakeholders
  • Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division.
  • Involve all members of cross-functional teams in research and analysis

Industry awareness:
  • Staying up to date with the latest trends, technologies, and best practices in user experience research.
  • Provide thought leadership and guidance on emerging UX trends and innovations.
  • Keep up to date with the latest UX practices, innovations and tools

Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. 🔗 https://www.wolterskluwerbenefitsguide.com/welcome/
Company Overview
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
• Ranked by Forbes Magazine as among America's Best Large Employers for 2022 - #84
• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$128,900.00 - $226,050.00 USD
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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