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Cx Researcher Jobs in Virginia (NOW HIRING)

Aretum

CX Research Analyst

Mclean, VA · On-site +1

$105K - $120K/yr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer ...

Aretum

CX Research Analyst

Mclean, VA · Remote

$105K - $120K/yr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer ...

Socket.dev

CX Research Analyst

Mclean, VA · On-site

$105 - $120/hr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer ...

Aretum, Llc

CX Research Analyst

Mclean, VA · On-site

$105 - $120/hr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer ...

Accenture Federal Services

UX Researcher

Arlington, VA · On-site

Bachelor's degreein human behavior or related field, or equivalentexperience * 4+ years of CX/UX research experience, planning and running studies in person and remotely * Experience training or ...

Accenture Federal Services

UX Researcher

Arlington, VA

$184K/yr

Bachelor's degree in human behavior or related field, or equivalent experience​   * 4+ years of CX/UX research experience, planning and running studies in person and remotely * Experience ...

Accenture Federal Services

UX Researcher

Arlington, VA · On-site

$91K - $184K/yr

Bachelor's degree in human behavior or related field, or equivalent experience * 4+ years of CX/UX research experience, planning and running studies in person and remotely * Experience training or ...

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All JobsCx Researcher JobsCx Researcher Jobs in Virginia

Cx Researcher information

See Virginia salary details

$29.7K

$112.1K

$163.1K

How much do cx researcher jobs pay per year?

As of Aug 27, 2026, the average yearly pay for cx researcher in Virginia is $112,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,400.00 and $152,700.00 per year, depending on experience, location, and employer.

What is a Cx researcher?

A CX (Customer Experience) Researcher is responsible for understanding customer needs, behaviors, and pain points to improve products, services, and overall user experience. They use qualitative and quantitative research methods such as surveys, interviews, usability testing, and data analysis. Their insights help businesses make informed decisions to enhance customer satisfaction and engagement. CX Researchers often collaborate with design, product, and marketing teams to implement improvements based on their findings.

What are the key skills and qualifications needed to thrive in the Cx researcher position, and why are they important?

To excel as a Cx Researcher, you need expertise in user experience research methodologies, data analysis, and a background in fields like psychology, human-computer interaction, or a related discipline. Familiarity with tools such as UserTesting, Qualtrics, usability testing software, and survey platforms is common, and certifications in UX or CX research are advantageous. Strong communication, empathy, and analytical thinking set outstanding candidates apart in this role. These competencies are crucial to accurately interpreting customer behaviors and translating insights into actionable improvements for products or services.

What are the main challenges a Cx researcher might face in their day-to-day work?

Cx Researchers often encounter the challenge of balancing multiple research projects while ensuring data quality and meeting tight deadlines. A typical day may involve recruiting participants, conducting interviews or usability tests, analyzing qualitative and quantitative data, and presenting findings to cross-functional teams. Collaboration is key, as you’ll work closely with designers, product managers, and other stakeholders to align research insights with business goals. Adapting to rapidly changing project priorities and maintaining objectivity despite varying stakeholder opinions are also common aspects of the role. Embracing these challenges helps you develop resilience and make a meaningful impact on both customer experience and business outcomes.

What does a Cx Researcher do?

A Cx Researcher specializes in studying customer experiences to identify pain points and improve satisfaction. They use methods like surveys, interviews, and data analysis to gather insights and inform design or service improvements, often working with tools such as customer journey maps and analytics platforms.

What are the most commonly searched types of Cx Researcher jobs in Virginia?

The most popular types of Cx Researcher jobs in Virginia are:

What are popular job titles related to Cx Researcher jobs in Virginia?

For Cx Researcher jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Cx Researcher jobs in Virginia look for?

The top searched job categories for Cx Researcher jobs in Virginia are:

Cx Researcher jobs near you
Infographic showing various Cx Researcher job openings in Virginia as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $112,132 per year, or $53.9 per hour.

CX Research Analyst

Aretum

Mclean, VA • On-site, Remote

$105K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

DHS Suitability Required
About Aretum
Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.
Job Summary
Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer experience methods, strategic communications, and stakeholder engagement to translate insights into actionable recommendations that improve products, services, and overall user experiences.
Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.
Responsibilities
  • Conduct stakeholder interviews, surveys, user research, and other qualitative and quantitative research activities to identify needs, challenges, and opportunities.
  • Develop customer journey maps and experience assessments to identify pain points, gaps, and opportunities for process or product improvement.
  • Analyze product and service performance data to evaluate customer experience, identify trends, and develop actionable insights.
  • Engage with internal and external stakeholders to gather feedback, build alignment, and support customer-focused initiatives.
  • Develop clear findings, recommendations, presentations, and other communications to inform leadership and support strategic decision-making.

Requirements
  • BS/BA degree and 5 years of relevant experience, or an equivalent combination of education and experience.
  • Experience supporting customer experience, service design, or organizational improvement initiatives in a government, consulting, or large enterprise environment.
  • Experience using customer experience research and performance data to influence product, service, or operational strategy.
  • Familiarity with customer experience measurement tools, journey mapping platforms, or data visualization tools.

Preferred
  • Experience applying customer experience (CX) principles, methodologies, and research techniques to understand and improve user or stakeholder experiences.
  • Demonstrated expertise in stakeholder engagement, including conducting interviews, facilitating discussions, and gathering actionable feedback.
  • Experience with user research methods such as surveys, interviews, journey mapping, and qualitative or quantitative analysis.
  • Strong strategic communication skills, with the ability to translate complex research and analysis into clear, concise recommendations.
  • Strong analytical, collaboration, and presentation skills with the ability to work effectively with diverse stakeholders.

Travel Requirements
This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.
EEO Statement
Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
If you require reasonable accommodation during the hiring process due to a disability, please contact hr@aretum.com for assistance.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Due to federal contract requirements, only U.S. citizens are eligible for this position. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements.
Benefits
  • Salary Range: $105,000-$120,000 annually. Final compensation will be determined based on factors including education, experience, qualifications, skills, and applicable contract requirements.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

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