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Contract Cx Researcher Jobs (NOW HIRING)

Kforce Technology Staffing

UX/CX Program Manager

Stamford, CT · On-site

$124K/yr

You will partner closely with Customer Research teams, UX/CX designers, Strategists, Product Teams ... Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is ...

Staffingine LLC

CX Program Manager

Santa Clara, CA · On-site

Contract * Lead the end-to-end lifecycle of large, cross-functional CX programs, managing multiple ... Research, analyze, and recommend best practices and process improvements while constructively ...

Weekday AI

CX Agent Voice Cloning (USA)

$50/hr

This role is for one of our clients Compensation: $50 per hour Join an innovative AI research ... Contract & Payment Terms * This is an independent contractor position. * Work can be completed ...

Fuel Cycle

Account Director

Los Angeles, CA · On-site

$100 - $120/hr

... CX, R&D, etc.). * Lead and inspire internal Fuel Cycle teams, introduce subject matter experts ... Negotiation & Contract Management: Skilled in negotiating terms, managing contracts, and ensuring ...

Fuel Cycle

Account Director

Los Angeles, CA · On-site

$100K - $120K/yr

... CX, R&D, etc.). * Lead and inspire internal Fuel Cycle teams, introduce subject matter experts ... Negotiation & Contract Management: Skilled in negotiating terms, managing contracts, and ensuring ...

Fuel Cycle

Account Director

New York, NY · On-site

$100K - $120K/yr

... CX, R&D, etc.). * Lead and inspire internal Fuel Cycle teams, introduce subject matter experts ... Negotiation & Contract Management: Skilled in negotiating terms, managing contracts, and ensuring ...

TEKsystems

Customer Experience Analyst

Stamford, CT

$50 - $60/hr

... Research, Marketing Research, and CX Design to drive the CX Improvement roadmap. The ideal ... Job Type & Location This is a Contract position based out of Stamford, CT. Pay and Benefits The pay ...

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All JobsContract Cx Researcher Jobs

Contract Cx Researcher information

See salary details

$30K

$113.1K

$164.5K

How much do contract cx researcher jobs pay per year?

As of Aug 15, 2026, the average yearly pay for contract cx researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What is the difference between Contract Cx Researcher vs Contract UX Designer?

AspectContract Cx ResearcherContract UX Designer
CredentialsTypically requires research-related certifications, user research experience, and knowledge of research methodsRequires design portfolios, proficiency in design tools, and understanding of user experience principles
Work EnvironmentPrimarily conducts user research, interviews, and usability testing, often in research labs or remote settingsFocuses on designing interfaces, prototypes, and visual layouts, usually in collaborative design teams
Industry UsageCommonly employed in tech, e-commerce, and service industries for user insightsWidely used across tech, app development, and digital product companies for interface design

The main difference between a Contract Cx Researcher and a Contract UX Designer lies in their focus areas. The researcher concentrates on gathering user insights through research methods, while the designer focuses on creating user interfaces and visual experiences. Both roles are essential in the product development process but serve distinct functions.

What are the key skills and qualifications needed to thrive as a contract Cx researcher, and why are they important?

To excel as a Contract CX Researcher, you need expertise in customer experience research methodologies, data analysis, and a relevant degree in fields like marketing, psychology, or business. Familiarity with tools such as Qualtrics, SurveyMonkey, Excel, and CRM systems, as well as certifications in user research or CX, is often required. Strong communication, problem-solving, and adaptability are valuable soft skills for collaborating with stakeholders and translating insights into actionable recommendations. These skills ensure effective research delivery and drive improvements in customer satisfaction and business outcomes.

What is a contract Cx researcher?

A Contract Cx (Customer Experience) Researcher is a professional hired on a temporary or project basis to study and analyze how customers interact with a company's products, services, or brand. Their goal is to gather insights about customer needs, preferences, and pain points, often using methods such as surveys, interviews, usability tests, and data analysis. The findings are used to help organizations improve the overall customer experience, increase satisfaction, and drive business success. Contract roles offer flexibility for both employers and researchers, often focusing on specific projects or initiatives.

How does a contract Cx researcher typically collaborate with product and design teams?

As a Contract Cx Researcher, you'll work closely with product managers, designers, and sometimes engineers to ensure customer insights inform decision-making. You'll often participate in cross-functional meetings, share research findings through presentations or reports, and provide actionable recommendations. Effective communication and adaptability are key, as you'll need to translate customer needs into practical suggestions that align with project timelines and goals. This collaborative approach helps teams build user-centered products and services.
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Contract Cx Researcher jobs near you
Infographic showing various Contract Cx Researcher job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

Lead Quantitative and Qualitative Researcher- Remote

ICF

Reston, VA • Remote

$173K/yr

Full-time

Posted 3 days ago

New

Job description

We are seeking a Lead mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agency's customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, datadriven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure that customer voices are embedded throughout the product and service lifecycle.

Key Responsibilities:

  • Design and lead quantitative and qualitative research studies including surveys, interviews, usability tests, and ethnographic methods.

  • Lead survey strategy and creation, deployment, and analysis of results to uncover actionable insights and measure customer sentiment.

  • Ensure research practices comply with ethical standards, including informed consent and protection of personally identifiable information.

  • Synthesize qualitative and quantitative data into clear, compelling insights that inform design, product, and policy decisions.

  • Translate findings into research artifacts such as reports, personas, journey maps, service blueprints, and data visualizations.

  • Provide strategic direction to analysts on data visualization approaches, ensuring insights are understandable and actionable.

  • Present findings to stakeholders across government agencies, including senior leaders, advocating for customer-centered improvements.

  • Partner with CX strategists, service designers, data scientists, and technologist to validate concepts, improve usability, and enhance service delivery.

  • Apply Human-Centered Design and service design principles across digital and non-digital touchpoints.

  • Contribute to Voice of the Customer (VoC) programs by analyzing feedback channels, comment streams, and behavioral data. Contribute to a research strategy and roadmap aligned with program and agency priorities.

  • Collaborate with stakeholders to define CX success metrics and evaluate the impact of researchdriven recommendations on service quality and outcomes.

  • Support continuous improvement efforts by linking research insights to service performance and outcomes.

  • Thrive in a fast-paced contractor environment, adapting to evolving priorities and collaborating across multiple teams and disciplines.

Required Qualifications:

  • 7+ years of experience in UX/CX research, market research, human factors, behavioral science, or related disciplines.

  • Bachelor's degree

  • US Citizenship is required by the federal government for this position

  • Must be able to obtain Public Trust clearance.

  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Qualifications:

  • Figma for collaborating, workshopping, prototyping and wireframing

  • Qualtrics for survey deployment and analytics

  • Usertesting.com or similar platforms for usability testing or interviews

  • Microsoft Office for analysis, reporting, and cross-team collaboration

  • Familiarity with Tableau, Power BI, or similar tools for data visualization

  • Demonstrated expertise in both qualitative and quantitative research methods, including advanced survey design and mixed-methods synthesis.

  • Proven experience conducting service design and customer experience research (e.g., journey mapping, VoC programs, painpoint identification).

  • Demonstrated experience working with federal agencies


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$119,323.00 - $202,850.00Nationwide Remote Office (US99)

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