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Contract Cx Researcher Jobs (NOW HIRING)

PDI

Manager, Customer Experience

Woodcliff Lake, NJ · On-site

Driven by a commitment to research, quality, and service, PDI provides innovative products ... Encompassing three areas, our Healthcare, Sani Professional and Contract manufacturing divisions ...

MCI Careers

Senior Business Development Specialist

FL · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Familiarity with market research tools like Hoovers, Mintel , or similar platforms. * Strong ...

Sia

Web Marketing Manager (Contract)

Manhattan, NY

$70 - $75/hr

... CX, creative, AI, and deep industry expertise. As strategic partners, The Marketing Advisory team ... Operating within defined scopes to move work forward, you will conduct research, shape web ...

Sia

Web Marketing Manager (Contract)

San Francisco, CA · On-site

$70 - $75/hr

... CX, creative, AI, and deep industry expertise. As strategic partners, The Marketing Advisory team ... Operating within defined scopes to move work forward, you will conduct research, shape web ...

Sia

Web Marketing Manager (Contract)

Manhattan, NY

$70 - $75/hr

... CX, creative, AI, and deep industry expertise. As strategic partners, The Marketing Advisory team ... Operating within defined scopes to move work forward, you will conduct research, shape web ...

Sia

Web Marketing Manager (Contract)

Manhattan, NY · On-site

$70 - $75/hr

... CX, creative, AI, and deep industry expertise. As strategic partners, The Marketing Advisory team ... Operating within defined scopes to move work forward, you will conduct research, shape web ...

CX Employees

Be Seen First

Manager Training Program / Transportation / Warehousing

Jacksonville, FL · On-site

$50K/yr

Strong interpersonal and marketing skills will be developed through personnel recruitment and orientation, contract administration, vendor research, and advertising via multiple mediums. Ensuring all ...

Adobe, Inc.

Principal Product Manager

San Jose, CA · On-site

... CX Enterprise - the harness layer that turns LLMs into enterprise coworkers grounded in Adobe ... Own the runtime agentic core loop and the contracts around it - tool protocols (MCP, A2A), skills ...

Adobe

Principal Product Manager

San Jose, CA

... CX Enterprise - the harness layer that turns LLMs into enterprise coworkers grounded in Adobe ... Own the runtime agentic core loop and the contracts around it - tool protocols (MCP, A2A), skills ...

Adobe

Principal Product Manager

San Jose, CA · On-site

Responsibilities : • Own the runtime agentic core loop and the contracts around it -- tool ... Translate between research, engineering, and GTM without losing precision. Qualifications

MCI Careers

Senior Business Development Specialist

MO · On-site +1

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Market Intelligence & Positioning Conduct competitor analysis and market research to identify ...

MCI Careers

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Market Intelligence & Positioning Conduct competitor analysis and market research to identify ...

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Contract Cx Researcher information

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$30K

$113.1K

$164.5K

How much do contract cx researcher jobs pay per year?

As of Jun 11, 2026, the average yearly pay for contract cx researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What is the difference between Contract Cx Researcher vs Contract UX Designer?

AspectContract Cx ResearcherContract UX Designer
CredentialsTypically requires research-related certifications, user research experience, and knowledge of research methodsRequires design portfolios, proficiency in design tools, and understanding of user experience principles
Work EnvironmentPrimarily conducts user research, interviews, and usability testing, often in research labs or remote settingsFocuses on designing interfaces, prototypes, and visual layouts, usually in collaborative design teams
Industry UsageCommonly employed in tech, e-commerce, and service industries for user insightsWidely used across tech, app development, and digital product companies for interface design

The main difference between a Contract Cx Researcher and a Contract UX Designer lies in their focus areas. The researcher concentrates on gathering user insights through research methods, while the designer focuses on creating user interfaces and visual experiences. Both roles are essential in the product development process but serve distinct functions.

What are the key skills and qualifications needed to thrive as a Contract CX Researcher, and why are they important?

To excel as a Contract CX Researcher, you need expertise in customer experience research methodologies, data analysis, and a relevant degree in fields like marketing, psychology, or business. Familiarity with tools such as Qualtrics, SurveyMonkey, Excel, and CRM systems, as well as certifications in user research or CX, is often required. Strong communication, problem-solving, and adaptability are valuable soft skills for collaborating with stakeholders and translating insights into actionable recommendations. These skills ensure effective research delivery and drive improvements in customer satisfaction and business outcomes.

What is a Contract Cx Researcher?

A Contract Cx (Customer Experience) Researcher is a professional hired on a temporary or project basis to study and analyze how customers interact with a company's products, services, or brand. Their goal is to gather insights about customer needs, preferences, and pain points, often using methods such as surveys, interviews, usability tests, and data analysis. The findings are used to help organizations improve the overall customer experience, increase satisfaction, and drive business success. Contract roles offer flexibility for both employers and researchers, often focusing on specific projects or initiatives.

How does a Contract Cx Researcher typically collaborate with product and design teams?

As a Contract Cx Researcher, you'll work closely with product managers, designers, and sometimes engineers to ensure customer insights inform decision-making. You'll often participate in cross-functional meetings, share research findings through presentations or reports, and provide actionable recommendations. Effective communication and adaptability are key, as you'll need to translate customer needs into practical suggestions that align with project timelines and goals. This collaborative approach helps teams build user-centered products and services.
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What cities are hiring for Contract Cx Researcher jobs? Cities with the most Contract Cx Researcher job openings:
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Contract Cx Researcher jobs near you
Infographic showing various Contract Cx Researcher job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 3% Full Time, and 92% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

Manager, Customer Experience

PDI

Woodcliff Lake, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Driven by a commitment to research, quality, and service, PDI provides innovative products, educational resources, training, and support to prevent infection transmission and promote health and wellness. Encompassing three areas, our Healthcare, Sani Professional and Contract manufacturing divisions, we develop, manufacture, and distribute leading edge products for North America and the world. We have several locations across the US and are looking for new Associates to join our team!
POSITION PURPOSE
The Manager of Customer Experience (CX) is responsible for leading the evolution of our Customer Care Team across a growing manufacturing and sales organization while building and fostering a highly engaged, collaborative, and customer-centric team culture of operational excellence. This role will champion a data-driven approach to customer experience management, leveraging analytics and performance metrics to enhance service levels, improving scorecard performance, and identify opportunities for continuous improvement. As customer expectations increasingly center on supply chain visibility, responsiveness, and reliability, this leader will develop and execute process improvements and operational enhancements that strengthen customer partnerships and support evolving business requirements.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Customer Experience Operations & Continuous Improvement
  • Support and enhance customer experience processes to align with business goals across operations, sales, and distribution partner networks.
  • Develop and manage CX metrics and KPIs to measure service performance and customer satisfaction.
  • Continuously optimize the end-to-end order fulfillment process, identifying friction points and opportunities for differentiation.
  • Serve as escalation point for complex customer service issues and non-standard return requests, and critical customer concerns.
  • Promote a customer focused culture within the Customer Care Team and cross-functional partnerships.

Data-Driven Insights & Process Improvement
  • Identify and implement process improvements to streamline Customer Care processes and incorporate automation that will improve customer experience and scorecard results.
  • Leverage internal and external data insights to develop actionable strategies to improve service levels, customer scorecards, and overall performance.
  • Implement solutions to transition customer facing manual efforts to digital workflows.

Associate Engagement & Performance Management Leadership
  • Cultivate a customer experience-focused environment grounded in collaboration, accountability, and professional development.
  • Promote a high-performing, team-oriented culture where associate feedback is encouraged and valued.
  • Oversee performance management, training initiatives, and adherence to standard operating procedures (SOPs).
  • Foster a culture of continuous improvement to streamline processes across order-to-cash, fulfillment, and after-sales support.

Cross-Functional Collaboration
  • Partner with Sales, Supply Chain, Planning, Operations, Quality, Finance, and Product Management to align customer commitments with operational execution.
  • Communicate customer feedback, service trends, and supply concerns to key stakeholders to support informed decision-making.
  • Support strategic initiatives and cross-functional projects focused on improving customer outcomes and business performance.

KEY COMPETENCIES
  • Customer-Centric Mindset: Deep commitment to understanding and advocating for customers.
  • Analytical Thinking: Ability to translate complex data into clear insights and actions.
  • Collaborative Leadership: Builds trust and alignment across teams and functions.
  • Change Agility: Comfortable driving transformation in a dynamic environment.
  • Communication Excellence: Clear, persuasive communicator with all levels of the organization.
  • Engagement Focus: Actively fosters a positive, inclusive, and motivated workplace culture.

PERFORMANCE MEASUREMENTS
  • Measurable improvement in customer and distributor satisfaction with scorecard alignment.
  • Increased alignment across departments around customer priorities.
  • Effective use of Microsoft Dynamics 365 to drive visibility, efficiency, and insight.
  • High levels of associate engagement and team performance.
  • Scalable, data-driven CX processes embedded across the organization.
  • Document continuous improvement initiatives that enhance service and compliance.

QUALIFICATIONS
EDUCATION/CERTIFICATION:
  • Bachelor's Degree or equivalent relevant experience preferred.

REQUIRED KNOWLEDGE:
  • Proficient in Microsoft Office Suite, with a focus on Excel. Strong knowledge of Inventory Management Systems.

EXPERIENCE REQUIRED:
  • 10+ years of experience in Customer Service or Sales Administration position.

SKILLS/ABILITIES:
  • Ability to multitask and organize workload efficiently. Must have excellent follow-up skills, be customer focused and Company focused. Must be able to manage Associates with various skills in a positive manner.
  • Must possess the ability to identify areas for improvement and provide training and developmental strategies to strengthen skills.

WORKING CONDITIONS
  • No hazardous or significantly unpleasant conditions.

Applicants must be legally authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship.
SALARY RANGE
  • $105,000 - $120,000 annually, plus bonus

PDI is pleased to offer a comprehensive and affordable benefits program to our associates, which includes:
  • Medical & prescription drug coverage
  • Dental / Vision plan
  • 401(k) savings plan with company match
  • Basic and supplemental life insurance
  • Flexible Spending Accounts (FSAs)
    Short- and long-term disability benefits
  • Health Advocacy Program / Employee Assistance Program (EAP)

Many other voluntary benefit plans and perks such as: Legal assistance, critical illness, hospital indemnity and accident coverage, discounted home/auto/rental insurance, employee discounts and pet insurance, tuition assistance, referral bonus program, paid parental leave, a health club rebate program and more
At PDI, we are also committed to helping our associates maintain a healthy and sustainable work/life balance and are proud to provide: Sick leave, generous vacation and holiday time, paid parental leave, summer hours, flex place/flex time options
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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