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Remote Cx Researcher Jobs (NOW HIRING)

Aretum

CX Research Analyst

Mclean, VA · On-site +1

$105K - $120K/yr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to ... Travel Requirements This is a remote position; however, occasional travel may be required based on ...

Aretum

CX Research Analyst

Mclean, VA · Remote

$105K - $120K/yr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to ... Travel Requirements This is a remote position; however, occasional travel may be required based on ...

Aretum

CX Research Analyst

Mclean, VA · Remote

$105K - $120K/yr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to ... Travel Requirements This is a remote position; however, occasional travel may be required based on ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that ... Participate in the detail design process to include research, note taking, and writing * Assist in ...

Cnx

Principal Architect: Google Cloud CX Solutions

... research, and contact center analytics that deliver insights to improve outcomes and value for our ... Remote in USA Job Summary: We are seeking a dynamic and experienced Principal Architect for the ...

Addison Group

UX Lead - Research & Insights

Fort Worth, TX · Remote

$100K - $125K/yr

Fort Worth, TX -Pay: $100K-$125K -Work Model: 3 Days On-Site (T-Th); 2 Day Remote (M, F) -Benefits ... Qualifications: * 8+ years of experience in UX Research, CX Research, Market Research, Human ...

Autodesk

$96K/yr

Partnering with CX, research teams, analytics, and other cross-functional teams to refine and monitor experience metrics and VOC * Working to develop and maintain a network of collaborators across ...

Nextiva

Principal Product Manager (Omnichannel CX)

OR · On-site +1

Location: While this role is open to remote candidates across the United States, team members ... Experience using AI-enabled tools to improve productivity, research, prototyping, product ...

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Remote Cx Researcher information

See salary details

$30K

$113.1K

$164.5K

How much do remote cx researcher jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote cx researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Cx Researcher vs Remote UX Researcher?

AspectRemote Cx ResearcherRemote UX Researcher
CredentialsTypically requires degrees in marketing, psychology, or related fields; certifications in customer experience or research methodsUsually holds degrees in design, psychology, or human-computer interaction; certifications in UX or user research
Work EnvironmentFocuses on customer interactions, feedback, and satisfaction across channelsCenters on user interactions with products or services, usability testing, and interface design
Industry UsageCommon in customer service, retail, and service industriesPrevalent in tech, software, and digital product companies

Remote Cx Researchers analyze customer feedback and satisfaction to improve overall experience, while Remote UX Researchers focus on optimizing user interactions with digital products. Both roles require research skills but differ in their focus areas and industry applications.

More about Remote Cx Researcher jobs

What cities are hiring for Remote Cx Researcher jobs?

Cities with the most Remote Cx Researcher job openings:

What are the most commonly searched types of Cx Researcher jobs?

The most popular types of Cx Researcher jobs are:

What states have the most Remote Cx Researcher jobs?

States with the most job openings for Remote Cx Researcher jobs include:

What job categories do people searching Remote Cx Researcher jobs look for?

The top searched job categories for Remote Cx Researcher jobs are:

Remote Cx Researcher jobs near you
Infographic showing various Remote Cx Researcher job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 80% Physical, 4% Hybrid, and 16% Remote job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

CX Research Analyst

Aretum

Mclean, VA • On-site, Remote

$105K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

DHS Suitability Required
About Aretum
Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.
Job Summary
Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer experience methods, strategic communications, and stakeholder engagement to translate insights into actionable recommendations that improve products, services, and overall user experiences.
Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.
Responsibilities
  • Conduct stakeholder interviews, surveys, user research, and other qualitative and quantitative research activities to identify needs, challenges, and opportunities.
  • Develop customer journey maps and experience assessments to identify pain points, gaps, and opportunities for process or product improvement.
  • Analyze product and service performance data to evaluate customer experience, identify trends, and develop actionable insights.
  • Engage with internal and external stakeholders to gather feedback, build alignment, and support customer-focused initiatives.
  • Develop clear findings, recommendations, presentations, and other communications to inform leadership and support strategic decision-making.

Requirements
  • BS/BA degree and 5 years of relevant experience, or an equivalent combination of education and experience.
  • Experience supporting customer experience, service design, or organizational improvement initiatives in a government, consulting, or large enterprise environment.
  • Experience using customer experience research and performance data to influence product, service, or operational strategy.
  • Familiarity with customer experience measurement tools, journey mapping platforms, or data visualization tools.

Preferred
  • Experience applying customer experience (CX) principles, methodologies, and research techniques to understand and improve user or stakeholder experiences.
  • Demonstrated expertise in stakeholder engagement, including conducting interviews, facilitating discussions, and gathering actionable feedback.
  • Experience with user research methods such as surveys, interviews, journey mapping, and qualitative or quantitative analysis.
  • Strong strategic communication skills, with the ability to translate complex research and analysis into clear, concise recommendations.
  • Strong analytical, collaboration, and presentation skills with the ability to work effectively with diverse stakeholders.

Travel Requirements
This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.
EEO Statement
Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
If you require reasonable accommodation during the hiring process due to a disability, please contact hr@aretum.com for assistance.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Due to federal contract requirements, only U.S. citizens are eligible for this position. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements.
Benefits
  • Salary Range: $105,000-$120,000 annually. Final compensation will be determined based on factors including education, experience, qualifications, skills, and applicable contract requirements.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

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