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Remote Cx Researcher Jobs (NOW HIRING)

Weekday AI

CX Agent Voice Cloning (USA)

$50/hr

This role is for one of our clients Compensation: $50 per hour Join an innovative AI research ... Fully remote with flexible working hours. * Approximately 5-10 hours per week throughout the ...

Unum UK

Data Scientist II - CX Analytics

Portland, ME · On-site +1

Current remote and field-based Unum employees may apply and will be considered in accordance with ... Understanding of process research and design, which may be demonstrated through use of DevOps, ...

Unum UK

Data Scientist II - CX Analytics

Columbia, SC · On-site +1

Current remote and field-based Unum employees may apply and will be considered in accordance with ... Understanding of process research and design, which may be demonstrated through use of DevOps, ...

Unum UK

Data Scientist II - CX Analytics

Atlanta, GA · On-site +1

Current remote and field-based Unum employees may apply and will be considered in accordance with ... Understanding of process research and design, which may be demonstrated through use of DevOps, ...

Unum UK

Data Scientist II - CX Analytics

Chattanooga, TN · On-site +1

Current remote and field-based Unum employees may apply and will be considered in accordance with ... Understanding of process research and design, which may be demonstrated through use of DevOps, ...

PTP

Machine Learning Engineer - REMOTE

Austin, TX · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to ... Research and implement ML algorithms for a variety of business problems * Automate processes for ...

Mento Inc

CX Coach (VP+)

$17 - $22/hr

This is a fully remote position. Candidates must be based in North America or Europe. * Because ... Research shows that candidates from unrepresented backgrounds may not apply to jobs unless they ...

ONE

Product Analytics

$150K - $180K/yr

... alongside CX, research, and product partners * Share insights and recommendations with senior ... Remote-friendly (US), flexible time off (FTO), and opportunities for growth * A high-growth ...

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Remote Cx Researcher information

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$30K

$113.1K

$164.5K

How much do remote cx researcher jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote cx researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Cx Researcher vs Remote UX Researcher?

AspectRemote Cx ResearcherRemote UX Researcher
CredentialsTypically requires degrees in marketing, psychology, or related fields; certifications in customer experience or research methodsUsually holds degrees in design, psychology, or human-computer interaction; certifications in UX or user research
Work EnvironmentFocuses on customer interactions, feedback, and satisfaction across channelsCenters on user interactions with products or services, usability testing, and interface design
Industry UsageCommon in customer service, retail, and service industriesPrevalent in tech, software, and digital product companies

Remote Cx Researchers analyze customer feedback and satisfaction to improve overall experience, while Remote UX Researchers focus on optimizing user interactions with digital products. Both roles require research skills but differ in their focus areas and industry applications.

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Cities with the most Remote Cx Researcher job openings:

What are the most commonly searched types of Cx Researcher jobs?

The most popular types of Cx Researcher jobs are:

What states have the most Remote Cx Researcher jobs?

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The top searched job categories for Remote Cx Researcher jobs are:

Remote Cx Researcher jobs near you
Infographic showing various Remote Cx Researcher job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 80% Physical, 4% Hybrid, and 16% Remote job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

Principal Product Manager (Omnichannel CX)

Nextiva

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.
We're looking for a Senior Product Manager to lead our mid-market customer experience product strategy. This role is responsible for defining and delivering the capabilities that help growing businesses and BPO operators provide exceptional customer experiences while improving operational efficiency. You'll work directly with customers, partners, and internal teams to identify market opportunities, shape product direction, and bring innovative omnichannel and AI-powered experiences to market. As Nextiva continues moving up-market, you'll play a key role in ensuring our platform meets the needs of increasingly sophisticated customer service organizations.
What You'll Do:
  • Own the product strategy, roadmap, and business outcomes for Nextiva's mid-market customer experience solutions serving organizations with 100-2,500 employees and BPO operators.
  • Develop a deep understanding of customer needs through direct engagement with customers, prospects, internal stakeholders, and market research.
  • Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI-powered productivity tools.
  • Partner with Engineering, Design, Data Science, and GTM teams to deliver products from concept through launch and adoption.
  • Lead product discovery efforts to validate opportunities, gather feedback, and ensure solutions solve meaningful customer problems.
  • Drive product launches and adoption strategies that support Nextiva's growth in the mid-market segment.
  • Establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment decisions.
  • Collaborate with Sales, Marketing, and Customer Success teams to communicate product vision, roadmap priorities, and customer value.
  • Influence executive stakeholders through clear communication, strong business cases, and data-driven recommendations.
  • Leverage AI tools and emerging technologies to improve product discovery, prototyping, decision-making, and execution while identifying opportunities to embed AI-driven capabilities into the customer experience.

About You:
Required Qualifications
  • 6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery.
  • Experience serving mid-market, enterprise, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflows.
  • Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes.
  • Strong customer-facing skills with experience conducting customer discovery, validating requirements, and influencing product direction through customer insights.
  • Experience leading cross-functional teams and driving alignment across Product, Engineering, Design, and GTM organizations.
  • Strong analytical and problem-solving skills with experience using data to prioritize investments and measure success.
  • Familiarity with omnichannel engagement, digital customer service, messaging, social, voice, chat, or related customer interaction platforms.
  • Experience using AI-enabled tools to improve productivity, research, prototyping, product development, or decision-making.
  • Excellent communication and executive presentation skills.

Preferred Qualifications
  • Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms.
  • Experience supporting BPO, outsourcing, or multi-tenant SaaS environments.
  • Familiarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutions.
  • Bachelor's degree in Business, Computer Science, Engineering, or a related field; MBA preferred.

Why Join Us
  • Be part of a fast-growing company transforming the CX landscape with cutting-edge omnichannel capabilities
  • Drive the evolution of a platform serving thousands of contact center agents daily across hundreds of enterprise customers
  • Own critical features in the product roadmap with direct revenue and customer satisfaction impact
  • Work with a modern tech stack including microservices, event streaming, real-time messaging, audio/video processing, and AI-assisted workflows
  • Join a passionate, customer-obsessed culture that values autonomy, craft, and measurable impact
  • Competitive compensation, equity participation, and comprehensive benefits

Nextiva DNA (Core Competencies)
Nextiva's most successful team members share common traits and behaviors:
  • Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
  • Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
  • Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $130,000 - $200,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
  • Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
  • Insurance: Life, disability, and supplemental indemnity plans
  • Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
  • Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
  • Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
  • Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
#LI-MS1 #LI-Remote
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

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