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Senior Cx Researcher Jobs (NOW HIRING)

Pfizer

Sr. Manager, CX Research

Groton, CT · On-site

Sr. Manager, CX Research The Sr. Manager, CX Research, within the CX Research department, plays a ... Hands-on researcher able to independently plan, field, and analyze qualitative studies, usability ...

HLK

Senior CX Strategist

Chicago, IL · On-site

$100 - $130/hr

STL Office - Saint Louis, MO 63104 Position Type: Full Time Position Summary The Senior CX ... Feed learnings back to Planning as input into research and planning opportunities to evolve our ...

New

HLK

Senior CX Strategist

Saint Louis, MO · On-site

$100 - $130/hr

STL Office - Saint Louis, MO 63104 Position Type: Full Time Position Summary The Senior CX ... Feed learnings back to Planning as input into research and planning opportunities to evolve our ...

New

HLK

Senior CX Strategist

Saint Louis, MO · On-site

Position Summary The Senior CX Strategist leads the strategic vision for how and why our campaigns ... Feed learnings back to Planning as input into research and planning opportunities to evolve our ...

Pfizer, Inc.

Sr. Manager, CX Research

New York, NY · On-site

$124K - $207K/yr

The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Hands-on researcher able to independently plan, field, and analyze qualitative studies, usability ...

Pfizer

Sr. Manager, CX Research

Lake Forest, IL · On-site

$124K - $207K/yr

The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Hands-on researcher able to independently plan, field, and analyze qualitative studies, usability ...

Pfizer

Sr. Manager, CX Research

Tampa, FL · On-site

$124K - $207K/yr

The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Hands-on researcher able to independently plan, field, and analyze qualitative studies, usability ...

Pfizer

Sr. Manager, CX Research

Collegeville, PA · On-site

$124K - $207K/yr

The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Hands-on researcher able to independently plan, field, and analyze qualitative studies, usability ...

Pfizer

Sr. Manager, CX Research

Bothell, WA · On-site

$124K - $207K/yr

The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Hands-on researcher able to independently plan, field, and analyze qualitative studies, usability ...

Pfizer

Sr. Manager, CX Research

Groton, CT · On-site

$124K - $207K/yr

The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Hands-on researcher able to independently plan, field, and analyze qualitative studies, usability ...

Pfizer

Sr. Manager, CX Research

New York, NY · On-site

$124K - $207K/yr

The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping ... Hands-on researcher able to independently plan, field, and analyze qualitative studies, usability ...

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Senior Cx Researcher information

See salary details

$28.5K

$76.6K

$137.5K

How much do senior cx researcher jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior cx researcher in the United States is $76,607.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a senior CX researcher?

Senior Customer Experience (Cx) Researchers are professionals who lead efforts to understand and improve the end-to-end experiences that customers have with a company's products or services. They use a variety of research methods—such as interviews, surveys, and data analysis—to gather insights about customer needs, pain points, and behaviors. Senior Cx Researchers play a strategic role by translating these insights into actionable recommendations for product, design, and business teams. Their work helps organizations create more satisfying and effective customer journeys, ultimately driving customer loyalty and business growth.

What are the key skills and qualifications needed to thrive as a senior CX researcher?

To thrive as a Senior CX Researcher, you need advanced expertise in qualitative and quantitative research methods, a background in user experience or social sciences, and typically a relevant bachelor's or master's degree. Familiarity with tools like UserTesting, Qualtrics, UsabilityHub, and analytics platforms such as Google Analytics is commonly required, along with experience in data visualization software. Exceptional communication, stakeholder management, and critical thinking skills set top performers apart in this role. These competencies are crucial for generating actionable insights that drive customer-centric strategies and improve business outcomes.

How does a senior CX researcher typically collaborate with cross-functional teams to drive customer-centric improvements?

As a Senior CX Researcher, you’ll frequently collaborate with product managers, designers, engineers, and marketing teams to ensure customer insights inform business decisions. You’ll lead research initiatives, present findings, and facilitate workshops to translate data into actionable strategies. This role requires strong communication skills and the ability to advocate for the customer’s perspective while balancing business objectives. Effective collaboration often means influencing stakeholders and integrating research outcomes throughout the product development lifecycle.

What is the difference between Senior Cx Researcher vs Customer Experience Analyst?

AspectSenior Cx ResearcherCustomer Experience Analyst
CredentialsBachelor's or Master’s in UX, Psychology, or related fields; experience in research methodsBachelor's in Business, Marketing, or related fields; data analysis skills
Work EnvironmentConducts in-depth user research, usability testing, and qualitative studiesAnalyzes customer data, surveys, and feedback to improve experience
Industry UsageCommon in UX, product design, and user research teamsFound in marketing, customer service, and business analytics teams

The Senior Cx Researcher focuses on in-depth user research and usability testing to inform product design, while the Customer Experience Analyst primarily analyzes customer data and feedback to enhance overall customer satisfaction. Both roles require strong analytical skills but differ in their methods and focus areas.

What does a senior CX researcher do?

A senior CX (Customer Experience) researcher analyzes customer feedback, behaviors, and preferences to improve products and services. They design research methods, interpret data, and collaborate with teams to enhance overall customer satisfaction and loyalty, often using tools like surveys, interviews, and analytics platforms.

What cities are hiring for Senior Cx Researcher jobs?

Cities with the most Senior Cx Researcher job openings:

What are the most commonly searched types of Cx Researcher jobs?

The most popular types of Cx Researcher jobs are:

What states have the most Senior Cx Researcher jobs?

States with the most job openings for Senior Cx Researcher jobs include:

Senior Cx Researcher jobs near you

Sr. Manager, CX Research

Pfizer

Groton, CT • On-site

Other

This job post has expired today. Applications are no longer accepted.

Pfizer rating

8.2

Company rating: 8.2 out of 10

Based on 126 frontline employees who took The Breakroom Quiz

32nd of 86 rated pharmaceutical

Job description

Sr. Manager, CX Research

The Sr. Manager, CX Research, within the CX Research department, plays a pivotal role in shaping colleague-centric product development within Pfizer Digital & Technology, reporting to the Director, CX Research. This role leads moderately complex qualitative research, experimentation, and usability studies, manages cross-functional collaborations, and translates colleague insights into actionable product recommendations. This is a hands-on role: the Sr. Manager personally designs, executes, and analyzes research and experiments without reliance on external vendors, applies behavioral and telemetry data analysis to understand how colleagues actually work, and integrates AI into research workflows to move quickly from analysis to insight to action, all while managing multiple priorities in a fast-paced, agile environment.

Role Responsibilities

  • Personally design, execute, and analyze qualitative and quantitative research studies end to end including sampling, instrument design, and statistical analysis to uncover customer pain points and workflows, without reliance on external vendors.
  • Translate findings into actionable insights for product design and development.
  • Integrate AI into research workflows, using AI tools to accelerate study design, data collection, analysis, and synthesis while maintaining methodological rigor and quality.
  • Collaborate with product managers to prioritize features based on user impact and key performance indicators (KPIs).
  • Manage multiple research projects simultaneously in a fast-paced environment, balancing competing priorities while ensuring strategic alignment.
  • Mentor junior researchers and promote best practices.
  • Advocate for customer-centric solutions within engineering teams.
  • Foster strong, strategic relationships with senior stakeholders to ensure alignment, trust, and collaboration on key business priorities.

Basic Qualifications

  • Bachelor's of experience or Master's in Human-Centered Design, Psychology, Market Research, or a related field; background in a quantitative or statistical discipline.
  • 7+ years with Bachelors or 5+ years with Masters in CX, user experience (UX), or product research, including hands-on execution and delivery of studies.
  • Proficiency in qualitative research, experimentation, and usability methods, with a strong applied statistics foundation including experimental design, power analysis, and significance testing applied to behavioral and telemetry data.
  • Hands-on researcher able to independently plan, field, and analyze qualitative studies, usability tests, and experiments without reliance on external vendors, using tools such as Python or R for behavioral and telemetry analysis, usability-testing platforms, and survey or statistical software (e.g., Qualtrics, SPSS) as needed.
  • Experience integrating AI into research workflows, using AI-driven research and analytics tools to accelerate the path from analysis to insight to action and improve the speed, scale, and quality of insights.
  • Comfortable managing multiple concurrent priorities and delivering in a fast-paced environment.
  • Experience in agile product development.
  • Ability to synthesize complex qualitative and behavioral data into compelling narratives.
  • Proficiency with UserZoom, Qualtrics, Medallia, or similar platforms.

Preferred Qualifications

  • Experience applying behavioral insights in product design.
  • Strong project management and cross-functional leadership.
  • Excellent communication and stakeholder engagement skills.

What Pfizer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Pfizer

Sourced by ZipRecruiter

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives. Our Health and Science System Specialists Team provides leadership across patient care settings in the complex Hospital, Health System, and Key Medical Group environment to bring value to our customers and patients in this dynamic ecosystem.

Industry

Pharmaceutical and medicine manufacturing

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1849

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