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Senior Cx Researcher Jobs (NOW HIRING)

Invesco

Sr Mgr., Client Research & Insights

Atlanta, GA · Hybrid

$115K - $130K/yr

We are seeking an experienced Senior Manager to lead and evolve our Client Experience (CX) program ... Own and manage the end-to-end CX program across the U.S. and EMEA, including annual and ongoing ...

Invesco

Sr Mgr., Client Research & Insights

New York, NY · On-site

$115K - $130K/yr

We are seeking an experienced Senior Manager to lead and evolve our Client Experience (CX) program ... Own and manage the end-to-end CX program across the U.S. and EMEA, including annual and ongoing ...

Invesco

Sr Mgr., Client Research & Insights

New York, NY · Hybrid

$115K - $130K/yr

We are seeking an experienced Senior Manager to lead and evolve our Client Experience (CX) program ... Own and manage the end-to-end CX program across the U.S. and EMEA, including annual and ongoing ...

NICE

Senior Product Manager, CX

Sandy, UT · Hybrid

$120K - $158K/yr

Senior Product Manager - Agentic Engagement Plane . So, what's the role all about? NiCE is looking ... Identifying real market and customer problems through research, data analysis, and direct customer ...

NICE

Senior Product Manager, CX

Sandy, UT · On-site

$120K - $158K/yr

Senior Product Manager - Agentic Engagement Plane . So, what's the role all about? NiCE is looking ... Identifying real market and customer problems through research, data analysis, and direct customer ...

Nice-0a1ef543

Senior Product Manager, CX

Sandy, UT · On-site

$110 - $165/hr

Senior Product Manager - Agentic Engagement Plane At NiCE, we don't limit our challenges. We ... Identifying real market and customer problems through research, data analysis, and direct customer ...

Accenture Federal Services

UX Researcher

Arlington, VA · On-site

We're reinventing a large enterprise data platform, and we need a senior researcher who can close ... Bachelor's degreein human behavior or related field, or equivalentexperience * 4+ years of CX/UX ...

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Senior Cx Researcher information

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$28.5K

$76.6K

$137.5K

How much do senior cx researcher jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior cx researcher in the United States is $76,607.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Cx Researcher vs Customer Experience Analyst?

AspectSenior Cx ResearcherCustomer Experience Analyst
CredentialsBachelor's or Master’s in UX, Psychology, or related fields; experience in research methodsBachelor's in Business, Marketing, or related fields; data analysis skills
Work EnvironmentConducts in-depth user research, usability testing, and qualitative studiesAnalyzes customer data, surveys, and feedback to improve experience
Industry UsageCommon in UX, product design, and user research teamsFound in marketing, customer service, and business analytics teams

The Senior Cx Researcher focuses on in-depth user research and usability testing to inform product design, while the Customer Experience Analyst primarily analyzes customer data and feedback to enhance overall customer satisfaction. Both roles require strong analytical skills but differ in their methods and focus areas.

What is a senior CX researcher?

Senior Customer Experience (Cx) Researchers are professionals who lead efforts to understand and improve the end-to-end experiences that customers have with a company's products or services. They use a variety of research methods—such as interviews, surveys, and data analysis—to gather insights about customer needs, pain points, and behaviors. Senior Cx Researchers play a strategic role by translating these insights into actionable recommendations for product, design, and business teams. Their work helps organizations create more satisfying and effective customer journeys, ultimately driving customer loyalty and business growth.

What does a senior Cx researcher do?

A senior customer experience (Cx) researcher designs and conducts research to understand customer needs, behaviors, and pain points. They analyze data, develop insights, and collaborate with teams to improve products and services, often using tools like surveys, interviews, and analytics platforms. They also mentor junior researchers and contribute to strategic decision-making.

How does a senior CX researcher typically collaborate with cross-functional teams to drive customer-centric improvements?

As a Senior CX Researcher, you’ll frequently collaborate with product managers, designers, engineers, and marketing teams to ensure customer insights inform business decisions. You’ll lead research initiatives, present findings, and facilitate workshops to translate data into actionable strategies. This role requires strong communication skills and the ability to advocate for the customer’s perspective while balancing business objectives. Effective collaboration often means influencing stakeholders and integrating research outcomes throughout the product development lifecycle.

What are the key skills and qualifications needed to thrive as a senior CX researcher?

To thrive as a Senior CX Researcher, you need advanced expertise in qualitative and quantitative research methods, a background in user experience or social sciences, and typically a relevant bachelor's or master's degree. Familiarity with tools like UserTesting, Qualtrics, UsabilityHub, and analytics platforms such as Google Analytics is commonly required, along with experience in data visualization software. Exceptional communication, stakeholder management, and critical thinking skills set top performers apart in this role. These competencies are crucial for generating actionable insights that drive customer-centric strategies and improve business outcomes.

What cities are hiring for Senior Cx Researcher jobs?

Cities with the most Senior Cx Researcher job openings:

What are the most commonly searched types of Cx Researcher jobs?

The most popular types of Cx Researcher jobs are:

What states have the most Senior Cx Researcher jobs?

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Senior Cx Researcher jobs near you

Senior Vice President, CX

Publicis Groupe Holdings B.V

Chicago, IL • On-site

$180K - $268K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Company description
PHM is the leading health media agency in the US, built for the modern healthcare experience. Here, industry depth meets media scale, where data becomes direction, where creativity and storytelling bring truth to life, and where orchestration replaces fragmentation.
Dedicated to making brands discovered, PHM redefines what media can do through data, content, and creativity. Because in modern healthcare, the brands that are found are the ones that lead. And when brands lead, advantage follows. Go deeper. Be found.
Overview
The Senior Vice President, Customer Experience (CX) leads the Customer Experience capability, shaping how insights, strategy, and customer understanding drive business growth across the agency and client portfolio. Reporting to executive leadership, this role sets the vision for the discipline, develops high-performing teams, and partners with cross-functional leaders to ensure every engagement is grounded in meaningful customer insights and delivers measurable business impact.
Responsibilities
Leadership
  • Define the vision, strategy, and long-term evolution of the Customer Experience team.
  • Establish best practices, frameworks, and methodologies that elevate strategic thinking across the brand.
  • Champion a customer-first mindset and ensure insights are translated into actionable business and brand strategies.
  • Represent the CX discipline internally and externally through thought leadership, innovation, and industry engagement.

Strategic Leadership
  • Serve as the executive strategic advisor to senior clients and internal leadership.
  • Guide teams in uncovering customer, market, and business insights that inform integrated marketing and experience strategies.
  • Partner with Capability and Client leaders to ensure strategic alignment across disciplines.
  • Identify emerging trends, technologies, and research approaches that strengthen client recommendations.

People Leadership
  • Lead, mentor, and develop CX leaders while fostering a collaborative, inclusive, and high-performing culture.
  • Build organizational capability through coaching, succession planning, and talent development.
  • Participate in recruiting, workforce planning, and capability growth initiatives.

Business Growth
  • Contribute to agency growth through organic expansion, new business development, and strategic client partnerships.
  • Partner with executive leadership to identify new service offerings and opportunities to expand Customer Experience capabilities.
  • Support business development efforts by leading strategic responses, presentations, and client engagements.

Qualifications
  • Proven executive leadership experience building and leading strategic, cross-functional teams.
  • Demonstrated success advising senior clients and influencing business strategy.
  • Deep expertise in customer insights, research, experience strategy, and integrated marketing.
  • Exceptional communication, storytelling, and executive presentation skills.
  • Passion for innovation, collaboration, and continuous improvement.

Education & Experience
  • 15+ years of experience in customer experience, insights, strategy, or marketing.
  • 8+ years leading teams and developing organizational capabilities.
  • Agency and healthcare/pharmaceutical experience preferred.
  • Bachelor's degree required; advanced degree a plus

Additional information
Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com.
All your information will be kept confidential according to EEO guidelines.
Compensation Range: USD $180,215.00 - USD $268,905.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/31/2026.

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