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Senior Cx Researcher Jobs (NOW HIRING)

Cigna

Enterprise CX Strategic Planning Senior Advisor

Bloomfield, CT · On-site +1

$136K - $136K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Advisor brings strong analytical rigor and strategic judgment, using qualitative and ... Perform rigorous strategic analyses using qualitative and quantitative data, research, performance ...

UNAVAILABLE

Senior Vice President, CX

Chicago, IL · On-site

$180.21 - $268.90/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Senior Vice President, Customer Experience (CX) leads the Customer Experience capability ... Identify emerging trends, technologies, and research approaches that strengthen client ...

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Senior Cx Researcher information

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$28.5K

$76.6K

$137.5K

How much do senior cx researcher jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior cx researcher in the United States is $76,607.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Cx Researcher vs Customer Experience Analyst?

AspectSenior Cx ResearcherCustomer Experience Analyst
CredentialsBachelor's or Master’s in UX, Psychology, or related fields; experience in research methodsBachelor's in Business, Marketing, or related fields; data analysis skills
Work EnvironmentConducts in-depth user research, usability testing, and qualitative studiesAnalyzes customer data, surveys, and feedback to improve experience
Industry UsageCommon in UX, product design, and user research teamsFound in marketing, customer service, and business analytics teams

The Senior Cx Researcher focuses on in-depth user research and usability testing to inform product design, while the Customer Experience Analyst primarily analyzes customer data and feedback to enhance overall customer satisfaction. Both roles require strong analytical skills but differ in their methods and focus areas.

What is a senior CX researcher?

Senior Customer Experience (Cx) Researchers are professionals who lead efforts to understand and improve the end-to-end experiences that customers have with a company's products or services. They use a variety of research methods—such as interviews, surveys, and data analysis—to gather insights about customer needs, pain points, and behaviors. Senior Cx Researchers play a strategic role by translating these insights into actionable recommendations for product, design, and business teams. Their work helps organizations create more satisfying and effective customer journeys, ultimately driving customer loyalty and business growth.

What does a senior Cx researcher do?

A senior customer experience (Cx) researcher designs and conducts research to understand customer needs, behaviors, and pain points. They analyze data, develop insights, and collaborate with teams to improve products and services, often using tools like surveys, interviews, and analytics platforms. They also mentor junior researchers and contribute to strategic decision-making.

How does a senior CX researcher typically collaborate with cross-functional teams to drive customer-centric improvements?

As a Senior CX Researcher, you’ll frequently collaborate with product managers, designers, engineers, and marketing teams to ensure customer insights inform business decisions. You’ll lead research initiatives, present findings, and facilitate workshops to translate data into actionable strategies. This role requires strong communication skills and the ability to advocate for the customer’s perspective while balancing business objectives. Effective collaboration often means influencing stakeholders and integrating research outcomes throughout the product development lifecycle.

What are the key skills and qualifications needed to thrive as a senior CX researcher?

To thrive as a Senior CX Researcher, you need advanced expertise in qualitative and quantitative research methods, a background in user experience or social sciences, and typically a relevant bachelor's or master's degree. Familiarity with tools like UserTesting, Qualtrics, UsabilityHub, and analytics platforms such as Google Analytics is commonly required, along with experience in data visualization software. Exceptional communication, stakeholder management, and critical thinking skills set top performers apart in this role. These competencies are crucial for generating actionable insights that drive customer-centric strategies and improve business outcomes.

What cities are hiring for Senior Cx Researcher jobs?

Cities with the most Senior Cx Researcher job openings:

What are the most commonly searched types of Cx Researcher jobs?

The most popular types of Cx Researcher jobs are:

What states have the most Senior Cx Researcher jobs?

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Senior Cx Researcher jobs near you

Senior Scientist, R&D - Consumer Experience

Kraft Heinz Company

Glenview, IL • On-site

$89K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Kraft Heinz rating

7.0

Company rating: 7.0 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

231st of 438 rated food and drinks producers

Job description


Job Purpose
The Senior Scientist for CX Product Insights leads consumer experience learning plans and product research for an assigned set of brands/platforms within the Kraft Heinz North American Zone. You'll proactively define key information needs and design fit-for-purpose research approaches with appropriate methodological rigor to answer critical business and technical questions, guiding product and packaging development from ideation through launch readiness. You synthesize learning into decision-ready recommendations and clear experience requirements that enable winning renovation and innovation, while demonstrating best-in-class CX tools, methods, and ways of working across the business. You'll partner closely with R&D (Product & Process Development, Packaging, Sensory), Marketing/Brand, Insights, Culinary, and external suppliers to ensure consumer learning is converted into practical product, packaging, and technical decisions.
Essential Functions & Responsibilities
  • Provide consumer experience (CX) leadership for the assigned portfolio/projects.

  • Lead day-to-day CX learning plan execution, aligning research to the highest-value business and technical decisions at each milestone (prototyping, qualification, launch readiness).

  • Ensure projects enter and exit key development stages with clear, validated CX direction and appropriate documentation.

  • Design and execute qualitative and quantitative research focused on product and package experience.

  • Identify actionable recommendations from CX research for assigned categories/brands, synthesizing findings across phases and relevant data sources.

  • Translate consumer needs and Jobs-to-Be-Done into clear product and packaging experience targets, design criteria, and requirements that teams can apply in development and qualification.

  • Deliver decision-ready recommendations ("so what / now what") that clarify risks, tradeoffs, and next steps, and drive cross-functional alignment.

  • Manage external research suppliers: scoping, proposals, timelines, budgets, quality expectations, fieldwork oversight, and deliverable quality.

  • Lead multiple projects with effective prioritization, operating discipline, documentation, and stakeholder communication.

  • Ensure compliance with data integrity and privacy requirements.

Expected Experience & Required Skills
  • Bachelor's degree required; advanced degree preferred in Engineering, Food Science, Physical Science, Consumer Behavior/Psychology, Industrial Design, or Marketing with a strong consumer research focus. Marketing Research professional certification also relevant.

  • Minimum of 4+ years (BS) or 3+ years (MS) in consumer/product research or consumer experience roles supporting product development and commercialization, CPG strongly preferred , food & beverage ideal.

  • Demonstrated ability to translate consumer learning into actionable direction that informs product and package decisions.

  • Qualitative and quantitative research capability: study design, instrument development, synthesis, and storytelling.

  • Comfort with common research, survey/testing, and analysis platforms.

  • Cross-functional collaboration and stakeholder management in a matrixed environment.

  • Project management strength: prioritization, navigating ambiguity, attention to detail, and on-time delivery.

  • Clear written and verbal communication; ability to work both independently and collaboratively.

  • Analytical problem-solving with high detail orientation.

  • Ability to manage multiple priorities.

  • May provide informal mentorship or guidance to junior team members.

Work Environment & Schedule
We believe the office is a critical driver of innovation, connection, and development, but also realize providing flexibility to our employees is critical. To create a more agile and modern workplace, this position will be able to work virtually for up to two days each week and will be expected to work in-person at the assigned work location at least three days per workweek.
This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice.
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values.
New Hire Base Salary Range:
$89,800.00 - $112,200.00
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
  • Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
  • Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
  • Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs
  • Financial - 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)
Glenview R&D Center
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.

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