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Cx Researcher Jobs (NOW HIRING)

thelab

CX Strategy Director

Manhattan, NY · On-site

Research Integration - Synthesize customer insights into design briefs * Client Communication - Run ... CX Design Director focused on customer journeys and experience execution * Copy + Content Director

Energy CX

Lead Generation Specialist

Chicago, IL

$55K - $60K/yr

Evaluate companies against Energy CX's Ideal Customer Profile (ICP), including ownership structure and energy procurement eligibility * Research, validate, and enrich lead data using CoStar, public ...

TheLab

CX Strategy Director

Manhattan, NY · On-site

Research Integration Synthesize customer insights into design briefs * Client Communication Run ... CX Design Director focused on customer journeys and experience execution * Copy + Content Director

TheLab

CX Strategy Director

Manhattan, NY · On-site

Research Integration - Synthesize customer insights into design briefs * Client Communication - Run ... CX Design Director focused on customer journeys and experience execution * Copy + Content Director

Energy CX

Lead Generation Specialist

Chicago, IL · On-site

$55K - $60K/yr

Evaluate companies against Energy CX's Ideal Customer Profile (ICP), including ownership structure and energy procurement eligibility * Research, validate, and enrich lead data using CoStar, public ...

Ingrammicro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

Partner with UX Design & Research to align journey-level needs with interaction design * Ensure CX insights translate into enterprise-wide improvements * Maintain consistency across customer ...

Ramp

Product Manager | Agentic CX

New York, NY · On-site

$170K - $290K/yr

This is not a research role or a strategy-deck role. You will build, ship, and scale AI-powered ... Ensure Ramp's CX team is adopting AI-powered workflows at the fastest rate in the industry and that ...

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Cx Researcher information

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$30K

$113.1K

$164.5K

How much do cx researcher jobs pay per year?

As of Jun 7, 2026, the average yearly pay for cx researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cx Researcher position, and why are they important?

To excel as a Cx Researcher, you need expertise in user experience research methodologies, data analysis, and a background in fields like psychology, human-computer interaction, or a related discipline. Familiarity with tools such as UserTesting, Qualtrics, usability testing software, and survey platforms is common, and certifications in UX or CX research are advantageous. Strong communication, empathy, and analytical thinking set outstanding candidates apart in this role. These competencies are crucial to accurately interpreting customer behaviors and translating insights into actionable improvements for products or services.

What are the main challenges a Cx Researcher might face in their day-to-day work?

Cx Researchers often encounter the challenge of balancing multiple research projects while ensuring data quality and meeting tight deadlines. A typical day may involve recruiting participants, conducting interviews or usability tests, analyzing qualitative and quantitative data, and presenting findings to cross-functional teams. Collaboration is key, as you’ll work closely with designers, product managers, and other stakeholders to align research insights with business goals. Adapting to rapidly changing project priorities and maintaining objectivity despite varying stakeholder opinions are also common aspects of the role. Embracing these challenges helps you develop resilience and make a meaningful impact on both customer experience and business outcomes.

What is a CX Researcher job?

A CX (Customer Experience) Researcher is responsible for understanding customer needs, behaviors, and pain points to improve products, services, and overall user experience. They use qualitative and quantitative research methods such as surveys, interviews, usability testing, and data analysis. Their insights help businesses make informed decisions to enhance customer satisfaction and engagement. CX Researchers often collaborate with design, product, and marketing teams to implement improvements based on their findings.

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What cities are hiring for Cx Researcher jobs? Cities with the most Cx Researcher job openings:
What are the most commonly searched types of Cx Researcher jobs? The most popular types of Cx Researcher jobs are:
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What job categories do people searching Cx Researcher jobs look for? The top searched job categories for Cx Researcher jobs are:
Cx Researcher jobs near you
Infographic showing various Cx Researcher job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $113,102 per year, or $54.4 per hour.
Principal Analyst - Enterprise CX Transformation

Principal Analyst - Enterprise CX Transformation

Forrester

Cambridge, MA • On-site

$161K - $263K/yr

Full-time

Posted 4 days ago

Job description

At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
We're seeking a Principal Analyst inspired by the future of customer experience (CX) transformations and the executives who lead them. In this role, you'll examine how senior CX leaders build and operate cutting-edge CX programs and drive enterprisewide customer-led innovation amid the rise of AI and volatility. You'll conduct visionary original research that helps senior CX executives across industries build the experiences and CX programs of the future - and you'll advise these leaders on how to customize and implement your findings.
We're looking for a collaborative leader with a confident voice who can guide CX executives, speak to the press, and deliver high-impact workshops and keynote presentations. The ideal candidate is a prominent, transformational CX leader - ideally with experience in more than one industry - with an approach that is both analytically rigorous and action-oriented. Above all, you'll demonstrate a passion for helping to create the future of customer experiences and the CX discipline.
Job Description:
  • Content planning: Determine a visionary, integrated research and content portfolio based on clients' top initiatives and market opportunities.
  • Research: Conduct and analyze primary research based on your content plan.
  • Publishing: Write/produce content in various formats (reports, blog posts, data snapshots, podcasts, short-form video, etc.).
  • Client engagement: Apply Forrester's research and frameworks to help clients solve business challenges through short- and long-term guidance.
  • Thought leadership: Expand your presence as an influential speaker and thinker. Talk with the press, present at Forrester and other external events, and deliver client presentations both virtually and in person.
  • Coverage development: Evolve and productize your coverage and work with the Forrester ecosystem to evangelize it with clients and prospects.

Job Requirements:
  • At least 10 years' experience in senior-level B2B, B2B2C, or B2C CX roles.
  • Experience in leading enterprisewide CX transformations.
  • Experience in at least two functional areas of CX writ large, such as experience or service design, measurement/analytics, tech, customer service, strategy, etc.
  • Expertise in creating and operating cutting-edge CX functions that drive business results.
  • An understanding of the key issues facing CX leaders and organizations today, such as score obsession, the need to drive action, and the promise and peril of AI, etc.
  • Success in influencing C-suite executives and advising on strategic initiatives.
  • Established industry presence as an influential speaker and thought leader.
  • Exceptional business acumen that shows up in your analyses, writing, and presentations.
  • The ability to craft a bold, conceptual vision and translate it into practical actions.
  • A collaborative mindset and commitment to working as part of an integrated team.
  • Willingness to travel more than 25% of the time.

Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition, with the exception of New York City and Georgia. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate's primary work location, experience, training, education, and credentials.
Base salary range: $141,000 - $229,000
Base salary range for Georgia: $126,000 - $206,000
Base salary range for New York City, NY: $161,000 - $263,000
For employees based in Washington State, the percentage listed here is an estimated bonus target as a percentage of base salary, in accordance with the Forrester Employee Bonus plan. Individual and company performance, as well as other eligibility criteria, will determine the actual incentive amount.
Bonus target: 15%
For information on benefits, please visit: https://forresterbenefits.com/
The application deadline is June 31, 2026. Please refer to the job posting on Forrester.com careers page if the deadline has been extended.
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We're a network of knowledge and experience leading to richer, fuller careers. Here, we're always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It's a place where everyone is given the tools, support, and runway they need to go far. We'll be right there beside you, every step of the way.
Let's be bold, together.
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FLSA Status:
Exempt
Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester's recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com.
Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment.
Forrester will consider all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
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