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Cx Researcher Jobs (NOW HIRING)

Scorpion Therapeutics

Director, CX Research

Bothell, WA · On-site

$150 - $210/hr

Lead, develop, and mentor the CX Research capability; build a culture of curiosity, rigor, and evidence-based advocacy. * Hands-on design, execution, and analysis of qualitative research (interviews ...

New

Aretum, Llc

$105 - $120/hr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer ...

Socket.dev

CX Research Analyst

Mclean, VA · On-site

$105 - $120/hr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer ...

Aretum

CX Research Analyst

Mclean, VA · On-site +1

$105K - $120K/yr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer ...

Aretum, Llc

CX Research Analyst

Mclean, VA · On-site

$105 - $120/hr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer ...

Aretum

CX Research Analyst

Mclean, VA · Remote

$105K - $120K/yr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer ...

Aretum

CX Research Analyst

Mclean, VA · Remote

$105K - $120K/yr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer ...

Scorpion Therapeutics

Sr. Manager, CX Research

Bothell, WA · On-site

$124 - $207/hr

Bachelor's (or Master's) in Human-Centered Design, Psychology, Market Research, or related field; quantitative/statistics background. * 7+ years (Bachelor's) or 5+ years (Master's) in CX/UX/product ...

New

Scorpion Therapeutics

Sr. Manager, CX Research

Tampa, FL · On-site

$124 - $207/hr

Bachelor's (or Master's) in Human-Centered Design, Psychology, Market Research, or related field; quantitative/statistical background. * 7+ years with Bachelor's or 5+ years with Master's in CX/UX ...

New

twentysix

CX-UX Manager

Kansas City, MO · On-site

$113K/yr

CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina ... Dominio avanzado en discovery research, research synthesis, journey mapping, service blueprints ...

twentysix

CX-UX Manager

Detroit, MI · On-site

$106K/yr

CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina ... Dominio avanzado en discovery research, research synthesis, journey mapping, service blueprints ...

twentysix

CX-UX Manager

Manhattan, NY · On-site

$128K/yr

CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina ... Dominio avanzado en discovery research, research synthesis, journey mapping, service blueprints ...

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Cx Researcher information

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$30K

$113.1K

$164.5K

How much do cx researcher jobs pay per year?

As of Sep 2, 2026, the average yearly pay for cx researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What is a Cx researcher?

A CX (Customer Experience) Researcher is responsible for understanding customer needs, behaviors, and pain points to improve products, services, and overall user experience. They use qualitative and quantitative research methods such as surveys, interviews, usability testing, and data analysis. Their insights help businesses make informed decisions to enhance customer satisfaction and engagement. CX Researchers often collaborate with design, product, and marketing teams to implement improvements based on their findings.

What are the key skills and qualifications needed to thrive in the Cx researcher position, and why are they important?

To excel as a Cx Researcher, you need expertise in user experience research methodologies, data analysis, and a background in fields like psychology, human-computer interaction, or a related discipline. Familiarity with tools such as UserTesting, Qualtrics, usability testing software, and survey platforms is common, and certifications in UX or CX research are advantageous. Strong communication, empathy, and analytical thinking set outstanding candidates apart in this role. These competencies are crucial to accurately interpreting customer behaviors and translating insights into actionable improvements for products or services.

What are the main challenges a Cx researcher might face in their day-to-day work?

Cx Researchers often encounter the challenge of balancing multiple research projects while ensuring data quality and meeting tight deadlines. A typical day may involve recruiting participants, conducting interviews or usability tests, analyzing qualitative and quantitative data, and presenting findings to cross-functional teams. Collaboration is key, as you’ll work closely with designers, product managers, and other stakeholders to align research insights with business goals. Adapting to rapidly changing project priorities and maintaining objectivity despite varying stakeholder opinions are also common aspects of the role. Embracing these challenges helps you develop resilience and make a meaningful impact on both customer experience and business outcomes.

What does a Cx Researcher do?

A Cx Researcher specializes in studying customer experiences to identify pain points and improve satisfaction. They use methods like surveys, interviews, and data analysis to gather insights and inform design or service improvements, often working with tools such as customer journey maps and analytics platforms.
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Cx Researcher jobs near you
Infographic showing various Cx Researcher job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 80% Physical, 4% Hybrid, and 16% Remote job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

Director, CX Research

Scorpion Therapeutics

Bothell, WA • On-site

$150 - $210/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Role responsibilities
  • Lead, develop, and mentor the CX Research capability; build a culture of curiosity, rigor, and evidence-based advocacy.
  • Hands-on design, execution, and analysis of qualitative research (interviews, usability testing, contextual inquiry, concept testing) and experiments; apply quantitative/statistical analysis to telemetry/behavioral data.
  • Mine and analyze telemetry/behavioral usage data (product usage, clickstream, in-app interactions) with qualitative evidence.
  • Operationalize AI-enabled research methods and continuous feedback loops (automated workflows, persona-based insight extraction, synthetic data where appropriate) with ethical rigor.
  • Evaluate and pilot emerging AI research tools; run quick tests, define adoption/impact metrics.
  • Define and own enterprise measurement strategy for AI/solution adoption.
  • Partner with cross-functional teams on planning, prioritization, and resourcing for colleague experience investment.
  • Collaborate with data/analytics to advance understanding of colleagues’ needs/behaviors; improve experience.
  • Monitor trends in human behavior, workplace tech, AI adoption, and expectations; translate insights into recommendations.
QualificationsBasic
  • Bachelor’s in a research/human-centered field.
  • 8+ years UX/behavioral research; 2+ years leading/managing researchers.
  • Experience designing and executing qualitative and quantitative research.
Preferred
  • Advanced degree; 10+ years research (life science/healthcare/reg. preferred).
  • 5+ years in leadership; deep UX research expertise + statistics (experimental design, power/significance).
  • Experience with AI-driven research tools, continuous discovery/automated workflows, synthetic data/personas.
  • Telemetry/behavioral analytics expertise; hands-on use of Python/R and survey/stat tools (e.g., Qualtrics, SPSS).
Benefits
  • Global Performance Plan bonus target 20%; share-based long-term incentives; 401(k) with matching; vacation/holidays/personal days; paid caregiver/parental and medical leave; medical/dental/vision coverage.

Requirements: Minimal travel.

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