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Cx Researcher Jobs (NOW HIRING)

Capital Blue Cross

Manager, CX Insights & Strategy

Harrisburg, PA · On-site +1

$98K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Leads the CX Insights and Market Research function as the enterprise source of truth for customer experience, responsible for defining and advancing the Voice of the Customer (VoC), research, and ...

Capital Blue Cross

Manager, CX Insights & Strategy

Harrisburg, PA · On-site

$98K - $186K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Leads the CX Insights and Market Research function as the enterprise source of truth for customer experience, responsible for defining and advancing the Voice of the Customer (VoC), research, and ...

Andrew Reise

CX Consultant

Overland Park, KS · Remote

We help them define and realize real business results through strategy, research, and pragmatic execution. We speak customer for a living. We're looking for a versatile Customer Experience (CX ...

ScanSource

Intelisys: CX Practice Specialist

Greenville, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Market Intelligence Research emerging CX trends including: * AI-powered contact centers * Automation and conversational AI * Workforce engagement platforms * Nearshore/offshore BPO integration * CX ...

Scan source

Intelisys: CX Practice Specialist

Greenville, SC · On-site

$80K - $92K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Market Intelligence Research emerging CX trends including: * AI-powered contact centers * Automation and conversational AI * Workforce engagement platforms * Nearshore/offshore BPO integration * CX ...

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$30K

$113.1K

$164.5K

How much do cx researcher jobs pay per year?

As of Aug 13, 2026, the average yearly pay for cx researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cx researcher position, and why are they important?

To excel as a Cx Researcher, you need expertise in user experience research methodologies, data analysis, and a background in fields like psychology, human-computer interaction, or a related discipline. Familiarity with tools such as UserTesting, Qualtrics, usability testing software, and survey platforms is common, and certifications in UX or CX research are advantageous. Strong communication, empathy, and analytical thinking set outstanding candidates apart in this role. These competencies are crucial to accurately interpreting customer behaviors and translating insights into actionable improvements for products or services.

What are the main challenges a Cx researcher might face in their day-to-day work?

Cx Researchers often encounter the challenge of balancing multiple research projects while ensuring data quality and meeting tight deadlines. A typical day may involve recruiting participants, conducting interviews or usability tests, analyzing qualitative and quantitative data, and presenting findings to cross-functional teams. Collaboration is key, as you’ll work closely with designers, product managers, and other stakeholders to align research insights with business goals. Adapting to rapidly changing project priorities and maintaining objectivity despite varying stakeholder opinions are also common aspects of the role. Embracing these challenges helps you develop resilience and make a meaningful impact on both customer experience and business outcomes.

What is a Cx researcher?

A CX (Customer Experience) Researcher is responsible for understanding customer needs, behaviors, and pain points to improve products, services, and overall user experience. They use qualitative and quantitative research methods such as surveys, interviews, usability testing, and data analysis. Their insights help businesses make informed decisions to enhance customer satisfaction and engagement. CX Researchers often collaborate with design, product, and marketing teams to implement improvements based on their findings.

More about Cx Researcher jobs
What cities are hiring for Cx Researcher jobs? Cities with the most Cx Researcher job openings:
What are the most commonly searched types of Cx Researcher jobs? The most popular types of Cx Researcher jobs are:
What states have the most Cx Researcher jobs? States with the most job openings for Cx Researcher jobs include:
What job categories do people searching Cx Researcher jobs look for? The top searched job categories for Cx Researcher jobs are:
Cx Researcher jobs near you
Infographic showing various Cx Researcher job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

Manager, CX Insights & Strategy

Capital Blue Cross

Harrisburg, PA • On-site, Remote

$98K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Capital Blue Cross rating

7.7

Company rating: 7.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

202nd of 306 rated insurance

Job description

Position Description
Base pay is influenced by several factors including a candidate's qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market-driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more. Leads the CX Insights and Market Research function as the enterprise source of truth for customer experience, responsible for defining and advancing the Voice of the Customer (VoC), research, and measurement strategy. This role ensures enterprise priorities, decision-making, and experience investments are guided by a consistent, data-driven understanding of customer and market needs across all lines of business.
Responsibilities and Qualifications
  • Leads the CX Insights and Market Research function, setting strategic direction, priorities, and operating framework aligned with enterprise CX objectives.
  • Owns and evolves the enterprise Voice of the Customer (VoC) strategy, integrating regulatory surveys, feedback, and research into a unified insights approach.
  • Directly leads and executes a select portfolio of high-impact research initiatives, supplementing team delivery to ensure quality, timeliness, and strong alignment to business priorities.
  • Defines and governs enterprise customer and member journey frameworks, identifying "moments that matter," experience gaps, and key drivers of satisfaction and engagement.
  • Leads development of research learning agendas and roadmaps, ensuring insights efforts are aligned to strategic business needs and proactively inform decision-making.
  • Drives prioritization of CX opportunities, synthesizing insights across data sources to recommend where the organization should focus investment and improvement.
  • Establishes CX insights standards, methodologies, and governance, ensuring consistency, quality, and scalability of research and measurement across the organization.
  • Oversees end-to-end research strategy and execution, including design, methodology, analysis, and reporting to ensure high-quality, actionable outputs.
  • Translates insights into executive-ready recommendations, using clear storytelling to inform strategy, decisions, and investment priorities.
  • Leads vendor strategy and research portfolio management, overseeing a significant research budget and ensuring cost-effective use of external partners while identifying opportunities to build internal capabilities.
  • Partners with senior leaders and develops team members, influencing enterprise decisions while coaching and aligning CX Insights staff to business priorities.

Location:
  • This position is classified hybrid, which requires onsite work on Tuesdays and Wednesdays.

Experience:
  • 10-12 years in customer experience, market research, insights, or analytics
  • 5+ years of experience leading, coaching, and developing high-performing research teams
  • Leading enterprise research or insights programs and managing a portfolio of work aligned to business priorities
  • Designing and executing quantitative and qualitative research to address business needs and inform decisions
  • Experience building or evolving research and insights functions, including defining processes, frameworks, and best practices
  • Translating research findings into clear, actionable insights that shape product, marketing, and customer experience strategies
  • Managing external vendors and optimizing the use of research budgets
  • Working across multiple business areas to align insights with strategic priorities and initiatives

Skills:
  • Ability to lead CX insights strategy and guide teams toward clear, enterprise priorities
  • Strong capability to synthesize quantitative and qualitative data into clear, actionable insights and recommendations
  • Skilled at translating complex findings into executive-ready narratives and influencing decision-making
  • Ability to connect customer, market, and business data to define priorities and inform strategy
  • Strong stakeholder engagement and collaboration skills across cross-functional teams
  • Effective planning, prioritization, and management of multiple research and insights initiatives

Knowledge:
  • Customer experience strategy, Voice of the Customer programs, and experience measurement approaches
  • Market research methodologies across the full research lifecycle (design, data collection, analysis, and reporting)
  • Quantitative and qualitative research techniques, including survey design, segmentation, and user research
  • Consumer insights lifecycle and application of research to product, marketing, and customer experience decisions
  • Regulatory and industry research programs (e.g., CAHPS, NCQA, BCBSA)
  • Healthcare or health insurance industry practices preferred

Education, Certification and Licenses:
  • Minimum bachelor's degree. Master's degree preferred.
  • Prefer bachelor's degree in marketing, Marketing research, social sciences, or statistics, Business Analytics, or Health Planning administration

Physical Demands:
  • While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.
  • The employee must occasionally lift and/or move up to 5 pounds.

About Us
We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you'll help us live our mission of improving the health and well-being of our members and the communities in which they live.

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