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Customer Support Jobs in Tennessee (NOW HIRING)

ABB

Customer Support Representative

Memphis, TN · On-site

$14.25 - $19.50/hr

Customer Support Manager __ In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do ...

ECS

Customer Support Specialist IV

Memphis, TN · On-site

ECS is seeking a Customer Support Specialist (up to level IV) to join our team in Memphis, TN. As a Customer Service Specialist, your primary focus will be delivering best-class customer support to ...

RevSpring

AI Enabler - Customer Support

Nashville, TN · On-site

Job Title: AI Enabler - Customer Support Overview At RevSpring, we are transforming the healthcare financial experience through innovative technology and data-driven solutions. The AI Enabler ...

Vehlo

Sr. Customer Support Specialist About Vehlo: We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology. Across every part of the auto repair ...

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All JobsCustomer Support JobsCustomer Support Jobs in Tennessee

Customer Support information

See Tennessee salary details

$10

$17

$25

How much do customer support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer support in Tennessee is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.99 per hour, depending on experience, location, and employer.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Tennessee? The most popular types of Customer Support jobs in Tennessee are:
What are popular job titles related to Customer Support jobs in Tennessee? For Customer Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Tennessee look for? The top searched job categories for Customer Support jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Support jobs? Cities in Tennessee with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $36,237 per year, or $17.4 per hour.

Customer Support Specialist- Ashley

FURNITURE CONNECTION, INC.

Clarksville, TN • On-site

$17/hr

Full-time

Posted 3 days ago

New

Job description

Description:

Customer Support Specialist – Ashley Store

Full-Time Starting Pay: $17.00 per hour


Are you friendly, organized, and great at keeping track of details? Our Ashley store is looking for a dependable Customer Support Specialist to help create a smooth and positive experience for our customers—from checkout through delivery and post-sale support.In this role, you’ll work closely with customers, sales associates, and store leadership to ensure orders are accurate, questions are answered, and daily office operations stay on track. If you enjoy helping people, solving problems, and being part of a close-knit team, we would love to meet you!

Requirements:

What You’ll Do

Help Customers and Support the Sales Team

  • Greet and assist customers in person and by phone.
  • Answer questions, provide information, take messages, and direct calls appropriately.
  • Work with sales associates to enter customer orders accurately and promptly.
  • Review orders with customers and sales associates to confirm product, payment, and delivery information.
  • Help resolve questions or concerns with patience and professionalism.
  • Submit service requests and help customers understand the next steps.

Process Orders and Financing

  • Enter invoice changes, customer information, delivery instructions, and account notes.
  • Assist customers with financing applications and required documentation.
  • Process financing orders.
  • Complete merchandise transfer paperwork when needed.
  • Follow up on customer orders and deliveries to help ensure a smooth experience.

Handle Payments and Daily Office Tasks

  • Accurately process cash, checks, credit cards, and customer account payments.
  • Count and reconcile the cash drawer.
  • Complete daily closing activities and prepare end-of-day deposits.
  • Review invoices for accuracy and register eligible protection plans.
  • File completed paperwork and maintain organized customer records.

Keep Everyone Connected

  • Communicate with customers, sales associates, delivery teams, and other employees by phone and email.
  • Provide timely updates and help prevent communication gaps.
  • Support the daily administrative needs of the office and store.

What We’re Looking For

  • Friendly and professional communication skills.
  • Strong attention to detail and accuracy.
  • Dependable attendance and punctuality.
  • Confidence working with customers and resolving concerns.
  • Ability to manage multiple tasks in a busy retail environment.
  • Comfortable handling payments and working with computer systems.
  • A positive, team-oriented attitude.
  • Previous customer service, retail, cashier, financing, or office experience is preferred.

Why You’ll Enjoy This Role
As a Customer Support Specialist, you’ll be an important part of the customer’s experience. Your accuracy, communication, and follow-through will help customers feel confident in their purchase while keeping the store running smoothly.