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Customer Support Jobs in Spring Hill, TN (NOW HIRING)

Checkr

Customer Support Specialist

Nashville, TN · On-site

$17.50 - $23.50/hr

The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a Customer Support Specialist, you'll be on the front lines of delivering timely ...

Checkr

Customer Support Specialist

Nashville, TN · On-site

$16.83 - $21.16/hr

The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a Customer Support Specialist, you'll be on the front lines of delivering timely ...

Preventia Security

Customer Support Agent

Spring Hill, TN · On-site

$18 - $21/hr

We are seeking a proactive, solution-oriented Customer Support Agent to serve as the front line for our operations. Key Responsibilities: Inbound & Outbound Communication: Confidently manage a high ...

Alphabe Insight

Customer Support Manager

Nashville, TN · On-site

Customer Support Manager Skillbridge Academy is a forward-thinking organization dedicated to building strong operational foundations through people, structure, and service excellence. We believe that ...

Alphabe Insight

Customer Support Manager

Nashville, TN · On-site

Customer Support Manager Skillbridge Academy is a forward-thinking organization dedicated to building strong operational foundations through people, structure, and service excellence. We believe that ...

Kyruus

AI Enabler - Customer Support

Nashville, TN · On-site

AI Enabler - Customer Support At RevSpring, we are transforming the healthcare financial experience through innovative technology and data-driven solutions. The AI Enabler - Customer Support plays a ...

RevSpring

AI Enabler - Customer Support

Nashville, TN · On-site

Job Title: AI Enabler - Customer Support Overview At RevSpring, we are transforming the healthcare financial experience through innovative technology and data-driven solutions. The AI Enabler ...

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All JobsCustomer Support JobsCustomer Support Jobs in Spring Hill, TN

Customer Support information

See Spring Hill, TN salary details

$11

$18

$26

How much do customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer support in Spring Hill, TN is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.66 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Spring Hill, TN?

The most popular types of Customer Support jobs in Spring Hill, TN are:

What are popular job titles related to Customer Support jobs in Spring Hill, TN?

For Customer Support jobs in Spring Hill, TN, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Spring Hill, TN look for?

The top searched job categories for Customer Support jobs in Spring Hill, TN are:

What cities near Spring Hill, TN are hiring for Customer Support jobs?

Cities near Spring Hill, TN with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Spring Hill, TN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,542 per year, or $18 per hour.

Customer Support Specialist

Checkr

Nashville, TN • On-site

$17.50 - $23.50/hr

Full-time

Re-posted 25 days ago

Job description

About the team/role

Truework, recently acquired by Checkr, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more. We are disrupting a $5B+ industry, dominated by legacy incumbents, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a Customer Support Specialist, you'll be on the front lines of delivering timely, empathetic, and high-quality support to a diverse customer base across multiple channels. You will be instrumental in upholding our values of trust, safety, and transparency by resolving issues with professionalism, technical precision, and care.

What you'll do

  • Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
  • Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
  • Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
  • Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
  • Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
  • Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey

What you bring

  • 1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
  • Exceptional verbal and written communication skills with strong active listening and reading comprehension
  • Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
  • High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
  • Demonstrated resilience, self-management, and commitment to continuous learning and improvement
  • An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

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