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Customer Support Operations Manager Jobs (NOW HIRING)

Flux Protocol

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

Help define and refine support processes, metrics, and tools to scale our support operations as we ... CRM systems. * Bonus: Familiarity with electronics design, CAD or EDA tools, or experience ...

Pickle

Customer Support Manager

New York, NY · On-site

$100K - $140K/yr

You'll own our customer support operation end to end: the team, the metrics, the strategy, and its impact on the P&L. Reporting to the Head of Ops, you'll manage a team of offshore agents, partner ...

Spindrift

Customer Operations Manager

Newton, MA

$147K/yr

The Role The Customer Operations Manager is responsible for strengthening the operational ... What You'll Own Capability Building & Operational Support * Serve as the department's operational ...

Tek84 Inc.

Director of Customer Support

Poway, CA · On-site

$150K - $165K/yr

Service Operations Management * Provide leadership and direction to the Service Manager, Customer ... Evaluate support processes, staffing models, and organizational capabilities to support company ...

Corridor

Lead day-to-day software support operations, ensuring timely resolution of incidents and service ... complex customer, software, and production issues. * Monitor and manage SLAs, response and ...

New

Hertz

Customer Operations Manager

Cleveland, OH · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the ...

SupportFinity™

Customer Operations Manager

Seattle, WA · On-site

$152K/yr

Echodyne is seeking a CUSTOMER OPERATIONS MANAGER to join our fast‑growing team. Role Overview In ... Responsibilities Customer Communication & Order Support * Serve as the primary point of contact for ...

Apptad

Customer Support

South Charleston, WV · On-site

$14.75 - $19/hr

... operations. • Prior experience in a call center environment is required. • Deliver excellent customer service over the phone. • Negotiate and process save/service order requests from customers ...

AFC Industries

Customer Support

Muscatine, IA · On-site

$20 - $22/hr

We don't have a traditional hierarchical management structure where everyone simply "reports up ... Provide effective sales service support for all customers by efficiently processing all customer ...

Apptad, Inc.

Customer Support

Augusta, GA · On-site

$14 - $18/hr

... center operations. • Prior experience in a call center environment is required. • Deliver excellent customer service over the phone. • Negotiate and process save/service order requests from ...

Pratt Industries

Customer Support Analyst

Dallas, TX

Customer Support Analyst The Customer Support Analyst is responsible for the duties listed below ... Keep DC Operations Manager and Production Manager informed regarding problems or situations that ...

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff ... Keep DC Operations Manager and Production Manager informed regarding problems or situations that ...

ProSidian Consulting

Operations Manager

Charlotte, NC · On-site

The Operations Manager is a highly-motivated professional with great communication skills and ... Maintains and supports proposal management systems (Pipelines, CRM. Bid Mgmt., Proposal Development ...

Pella Corporation

Customer Support Manager

Geneva, IL · On-site

$93K - $117K/yr

The Customer Support Manager is responsible for managing the order fulfillment and customer support ... with operational costs and/or revenue. Must have the ability to interpret financial reports and ...

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Customer Support Operations Manager information

See salary details

$44.5K

$123.7K

$135.5K

How much do customer support operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities are hiring for Customer Support Operations Manager jobs?

Cities with the most Customer Support Operations Manager job openings:

What states have the most Customer Support Operations Manager jobs?

States with the most job openings for Customer Support Operations Manager jobs include:

What are popular job titles related to Customer Support Operations Manager jobs?

For Customer Support Operations Manager jobs, the most frequently searched job titles are:

Infographic showing various Customer Support Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Support

San Francisco, CA • On-site

Flux Protocol
See more jobs at Flux Protocolexternal

$22 - $29.50/hr

Other

Re-posted 9 days ago

Job description

Why Flux
Flux is taking the hard out of hardware. To do this, we're building the world's first AI hardware engineer. Founded in 2019, our platform enables anyone to go from idea to manufacturable board using nothing more than a natural language prompt. This democratizes a process that has historically required years of specialized expertise.
We're going after a $15B+ electronic design automation market, backed by 8VC, Bain Capital Ventures, Liquid 2 Ventures, Outsiders Fund, Figma board member John Lilly, and GitHub founder Tom Preston-Werner. In February 2026, we closed a total of $37M in funding to accelerate that mission.
What happens when we unlock the ability for anyone to make hardware? We fundamentally reshape the world. That's our mission, and we're just getting started.
The Role
This is an opportunity to build a worldclass support function from the ground up. You'll collaborate closely with product, engineering, and design to understand the platform deeply and ensure every customer interaction is positive. You'll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally.
What You'll Do
  • Provide responsive, empathetic support via chat, email, and community channels, answering questions and troubleshooting issues to resolution.
  • Become an expert in Flux's design environment so you can guide users through workflows and new features.
  • Investigate and triage technical issues, working with the engineering team to ensure timely fixes.
  • Create and maintain help center articles, FAQs, and tutorial content to empower users to selfserve.
  • Analyze support tickets to identify recurring themes and propose improvements to product or documentation.
  • Champion customer feedback within Flux and work crossfunctionally to advocate for user needs.
  • Help define and refine support processes, metrics, and tools to scale our support operations as we grow.
What You'll Bring
  • You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company.
  • You're an excellent communicator with strong writing skills and a passion for helping people.
  • You can translate complex technical concepts into clear, accessible language.
  • You're organized, detailoriented, and thrive in a fastpaced startup environment.
  • You're comfortable using support software like ticketing and CRM systems.
  • Bonus: Familiarity with electronics design, CAD or EDA tools, or experience supporting technical/developer audiences.

Profile
Impact-oriented: You don't feel done until real people are getting real value from what you built.
Ambiguity-native: You thrive in the undefined. Our work is full of half-mapped terrain, soft constraints, and ideas that shift under your feet. That energizes you. You constantly update your intuitions as you go, and are excited to discover new and better ways to attack challenges we're still finding words to describe.
Collaborative: You share your thoughts early and often, and welcome debate and creative collaboration. Flux is a deeply collaborative company, and we believe that the best ideas can only win if they're said out loud.
Convention-averse: Flux is an AI-first company, building AI tooling, using AI tooling. We constantly experiment with new tools, techniques, and processes. You feel an urgency to reimagine what your work looks like in this rapidly changing world, and you value critical thinking far above established conventions.
Ownership mentality: You are a self-starter, bias toward action, and care deeply about the team and community who lean on you and your work.
Thanks for reading! Prior experience with HW or Electronics is not required - except for our Hardware internships! If the roles above don't fit you, we'd still love to have you in our network for upcoming opportunities. PS. We're always looking to meet Engineers who are interested in writing news, technical articles, or building tutorials.
To get in touch, apply here or reach out to Talent@flux.ai and tell us a little about yourself!
Flux is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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