Customer Support Manager
$60K - $65K/yr
Lead and manage the day-to-day operations of the customer support team * Monitor performance metrics and implement improvements to ensure high-quality service * Develop and maintain customer service ...
Customer Support Manager
$60K - $65K/yr
Lead and manage the day-to-day operations of the customer support team * Monitor performance metrics and implement improvements to ensure high-quality service * Develop and maintain customer service ...
Customer Support Manager
Atlanta, GA · On-site
$60K - $65K/yr
Lead and manage the day-to-day operations of the customer support team * Monitor performance metrics and implement improvements to ensure high-quality service * Develop and maintain customer service ...
Customer Support Manager
Atlanta, GA · On-site
$60K - $65K/yr
Lead and manage the day-to-day operations of the customer support team * Monitor performance metrics and implement improvements to ensure high-quality service * Develop and maintain customer service ...
The role involves managing customer support operations, ensuring data quality and security, and collaborating with data scientists and analysts to support data-driven initiatives. Responsibilities ...
The role involves managing customer support operations, ensuring data quality and security, and collaborating with data scientists and analysts to support data-driven initiatives. Responsibilities ...
$22 - $25/hr
eScholar Customer Support is looking for an exceptional talent to become our Customer Support ... Interest in support operations, incident management, and continuous process improvement * Strong ...
$22 - $25/hr
eScholar Customer Support is looking for an exceptional talent to become our Customer Support ... Interest in support operations, incident management, and continuous process improvement * Strong ...
Operations Manager
Atlanta, GA · On-site
As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Quick apply
Operations Manager
Atlanta, GA · On-site
As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Operations Manager
Norcross, GA · On-site
As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Operations Manager
Norcross, GA · On-site
As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Operations Manager
Atlanta, GA · On-site
As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Quick apply
Operations Manager
Atlanta, GA · On-site
As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Operations Manager
Norcross, GA · On-site
As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Quick apply
Operations Manager
Norcross, GA · On-site
As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Operations Manager
Atlanta, GA · On-site
As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Operations Manager
Atlanta, GA · On-site
As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Operations Manager
Atlanta, GA · On-site
Description As the Nighttime Operations Manager, you will supervise and direct a team of 15-30 ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Operations Manager
Atlanta, GA · On-site
Description As the Nighttime Operations Manager, you will supervise and direct a team of 15-30 ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Operations Manager
Norcross, GA · On-site
Description As the Nighttime Operations Manager, you will supervise and direct a team of 15-30 ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Operations Manager
Norcross, GA · On-site
Description As the Nighttime Operations Manager, you will supervise and direct a team of 15-30 ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Head of Customer Support
Atlanta, GA · On-site
You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...
Head of Customer Support
Atlanta, GA · On-site
You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...
Head of Customer Support
Atlanta, GA · On-site
You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...
Head of Customer Support
Atlanta, GA · On-site
You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...
Head of Customer Support
Atlanta, GA · On-site
You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...
Head of Customer Support
Atlanta, GA · On-site
You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...
Head of Customer Support
Atlanta, GA · On-site
You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...
Quick apply
Head of Customer Support
Atlanta, GA · On-site
You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...
Manager, Customer Support
Atlanta, GA · On-site +1
$75K - $105K/yr
Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... Drive operational excellence through standardized processes, performance tracking, and continuous ...
Manager, Customer Support
Atlanta, GA · On-site +1
$75K - $105K/yr
Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... Drive operational excellence through standardized processes, performance tracking, and continuous ...
Manager, Customer Support
Atlanta, GA · On-site +1
$75K - $105K/yr
Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... Drive operational excellence through standardized processes, performance tracking, and continuous ...
Manager, Customer Support
Atlanta, GA · On-site +1
$75K - $105K/yr
Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... Drive operational excellence through standardized processes, performance tracking, and continuous ...
Customer Operations Manager
$71K - $114K/yr
As a Customer Operations Manager, you will own high-severity billing and quote-to-cash escalations ... Maintain audit-ready documentation for each escalation and facilitate monthly reviews to support ...
Customer Operations Manager
$71K - $114K/yr
As a Customer Operations Manager, you will own high-severity billing and quote-to-cash escalations ... Maintain audit-ready documentation for each escalation and facilitate monthly reviews to support ...
Operations Manager - Valet
Atlanta, GA · On-site
As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Quick apply
Operations Manager - Valet
Atlanta, GA · On-site
As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...
Customer Support
Augusta, GA · On-site
$16 - $20.50/hr
... center operations. • Prior experience in a call center environment is required. • Deliver excellent customer service over the phone. • Negotiate and process save/service order requests from ...
Customer Support
Augusta, GA · On-site
$16 - $20.50/hr
... center operations. • Prior experience in a call center environment is required. • Deliver excellent customer service over the phone. • Negotiate and process save/service order requests from ...
Customer Support Operations Manager information
See Georgia salary details
$37.6K - $44.6K
3% of jobs
$44.6K - $51.5K
0% of jobs
$51.5K - $58.5K
3% of jobs
$58.5K - $65.5K
2% of jobs
$65.5K - $72.5K
2% of jobs
$72.5K - $79.5K
3% of jobs
$79.5K - $86.5K
1% of jobs
$86.5K - $93.5K
1% of jobs
$93.5K - $100.4K
0% of jobs
$100.4K - $107.4K
1% of jobs
$108.1K is the 25th percentile. Wages below this are outliers.
$107.4K - $114.4K
83% of jobs
$37.6K
$104.4K
$114.4K
How much do customer support operations manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for customer support operations manager in Georgia is $104,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,100.00 and $113,100.00 per year, depending on experience, location, and employer.
What is a customer support operations manager?
A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.
How does a customer support operations manager typically collaborate with other departments to improve customer experience?
A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.
What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?
To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.
What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Support Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Relevant experience, leadership skills, industry knowledge | Customer service experience, communication skills |
| Work Environment | Oversees multiple teams, strategic planning | Manages frontline support staff, daily operations |
| Employer & Industry Usage | Tech, retail, telecom companies | Call centers, retail stores, service providers |
| Search & Comparison Intent | Focus on management, operations, strategy | Focus on frontline support, team supervision |
The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.
What cities in Georgia are hiring for Customer Support Operations Manager jobs?
Cities in Georgia with the most Customer Support Operations Manager job openings:
$60K - $65K/yr
Full-time
Medical, PTO
Re-posted 10 days ago
Job description
Company Description
About Us
At Polous, we are committed to redefining marketing strategies through innovation, precision, and data-driven solutions. Located in the heart of Atlanta, GA, we specialize in helping businesses grow their presence and impact through tailored marketing campaigns and strategic outreach. Our team values creativity, accountability, and long-term success, making us a trusted partner across diverse industries. Join Polous and become part of a forward-thinking team shaping the future of marketing.
Job Description
Job Description
Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement service strategies, and ensure that customers receive timely, effective, and respectful assistance. This is an excellent opportunity to play a pivotal role in shaping the voice and performance of a growing company dedicated to service excellence.
Responsibilities
Lead and manage the day-to-day operations of the customer support team
Monitor performance metrics and implement improvements to ensure high-quality service
Develop and maintain customer service policies and procedures
Train, coach, and support team members for continuous growth
Handle escalated customer inquiries and resolve issues professionally
Collaborate with other departments to streamline processes and enhance customer satisfaction
Analyze trends and prepare reports to inform business decisions
Qualifications
Qualifications
Proven experience as a Customer Support Manager or in a similar leadership role
Excellent communication and interpersonal skills
Strong organizational and problem-solving abilities
Experience with CRM systems and support tools
Ability to lead by example in a fast-paced environment
Bachelor's degree in Business, Communications, or related field (preferred)
Additional Information
Benefits
Competitive salary ($60,000-$65,000 annually)
Opportunities for professional growth and career advancement
Collaborative and supportive work environment
Skills development and leadership training
Paid time off and company-recognized holidays
Health and wellness program participation