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Customer Support Operations Manager Jobs in Columbus, GA

Zobility

Customer Support Engineering

West Point, GA · On-site

CSE will reside at customer facility. * Expedite non-confirming material back to Client same day ... Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national ...

Flow Chem

Team Lead - On-Site Operations

West Point, GA · On-site

$16/hr

Site Manager / Operations Manager FLSA Status: Non-Exempt Work Schedule: 12-hour shifts; occasional ... Support weekend or extended operations, including Saturdays, based on customer demand. Essential ...

GFA, Inc.

Team Lead - On-Site Operations

Lagrange, GA · On-site

$16/hr

Site Manager / Operations Manager FLSA Status: Non-Exempt Work Schedule: 12-hour shifts; occasional ... Support weekend or extended operations, including Saturdays, based on customer demand. Essential ...

Flow Chem

Team Lead - On-Site Operations

West Point, GA · On-site

$16/hr

Site Manager / Operations Manager FLSA Status: Non-Exempt Work Schedule: 12-hour shifts; occasional ... Support weekend or extended operations, including Saturdays, based on customer demand. Essential ...

Flow Chem

Team Lead - On-Site Operations

Lagrange, GA · On-site

$16/hr

Site Manager / Operations Manager FLSA Status: Non-Exempt Work Schedule: 12-hour shifts; occasional ... Support weekend or extended operations, including Saturdays, based on customer demand. Essential ...

Flow Chem

Team Lead - On-Site Operations

Lagrange, GA · On-site

$16/hr

Site Manager / Operations Manager FLSA Status: Non-Exempt Work Schedule: 12-hour shifts; occasional ... Support weekend or extended operations, including Saturdays, based on customer demand. Essential ...

GFA, Inc.

Team Lead - On-Site Operations

West Point, GA · On-site

$16/hr

Site Manager / Operations Manager FLSA Status: Non-Exempt Work Schedule: 12-hour shifts; occasional ... Support weekend or extended operations, including Saturdays, based on customer demand. Essential ...

Flow Chem

Team Lead - On-Site Operations

Lagrange, GA · On-site

$16/hr

Site Manager / Operations Manager FLSA Status: Non-Exempt Work Schedule: 12-hour shifts; occasional ... Support weekend or extended operations, including Saturdays, based on customer demand. Essential ...

Walmart

(USA) Operations Manager - Floor-1

Lagrange, GA · On-site

$84K - $126K/yr

... and supporting documentation Identify and ensure associate customer and supplier concerns are ... Operations Management Primary Location... 385 CALLAWAY CHURCH RD, LAGRANGE, GA 30241-9391, United ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Columbus, GA

Customer Support Operations Manager information

See Columbus, GA salary details

$39.8K

$110.7K

$121.3K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Columbus, GA is $110,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $119,900.00 and $119,900.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Columbus, GA are hiring for Customer Support Operations Manager jobs?

Cities near Columbus, GA with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Columbus, GA as of June 2026, with employment types broken down into 60% Full Time, 38% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $110,707 per year, or $53.2 per hour.

Customer Support Engineering

Zobility

West Point, GA • On-site

Other

Medical, Dental, Life, Retirement

Re-posted 29 days ago

Job description

Job Description:
  • The successful candidate will serve as the link between the plant and the manufacturing facility.
  • The candidate will also be required to re-verify parts within the computer system.
  • Candidate should be computer literate and familiar with Excel, Word, and email.
  • This person should be highly organized and have superior communication skills as he/she will interface with customers.

Responsibilities:
  • Perform a good first level analysis of non-conformances.
  • Verify all suspect product and maintain product test equipment.
  • Be the communication link between Customer Plant and Client.
  • CSE will reside at customer facility.
  • Expedite non-confirming material back to Client same day.
  • Input data into Incident Reporting System (IRS).
  • Provide technical support and system understanding.
  • Conduct/coordinate initial 24 hour containment.
  • Where required, coordinate additional containment.
  • Be an integral part of the response teams.
  • Write a weekly trip report.
  • Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
  • Provide/coordinate special event activity.
  • Develop customer relationships in the plant to improve the product and maintain or increase the business.

Requirements:
  • 6-10 years of related work experience.
  • Training in computer applications.

Education:
  • College degree with a major in Engineering.

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more.
Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.

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