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Customer Support Operations Manager Jobs in Columbus, GA

Insight Global

Customer Support Specialist

Columbus, GA · On-site

$20 - $23/hr

... operations background Experience working in metrics-driven environments (SLAs, KPIs, AHT, etc.) Ability to manage escalated or complex customer interactions Experience identifying customer needs and ...

CVS Health

Operations Manager

Auburn, AL · On-site

$18 - $28/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

CVS Health

Operations Manager

Lanett, AL · On-site

$18 - $28/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

CraneWorks, Inc

Operations Manager

West Point, GA · On-site

... support revenue growth, improve customer satisfaction, and drive accountability across the team ... an operations-oriented candidate who has managed people, equipment, workflow, service, dispatch ...

CraneWorks, Inc

Operations Manager

West Point, GA · On-site

... support revenue growth, improve customer satisfaction, and drive accountability across the team ... an operations-oriented candidate who has managed people, equipment, workflow, service, dispatch ...

New

CraneWorks

Operations Manager

West Point, GA · On-site

Branch Manager- CraneWorks & RentalWorks Location: Lanett, AL Reports to: General Manager ... Coordinate resources and workflow to support efficient crane operations and customer commitments.

New

Zobility

Customer Support Engineering

West Point, GA · On-site

CSE will reside at customer facility. * Expedite non-confirming material back to Client same day ... Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national ...

Pavific Corp

Sales Operations Manager

Valley, AL · On-site

You will handle proposals, quote follow-up, and Pipedrive CRM hygiene, acting as the liaison ... You will serve as the CEO's right hand on the operational front. Responsibilities * Coordinate ...

Flow Chem

Team Lead - On-Site Operations

Lagrange, GA · On-site

$16/hr

Site Manager / Operations Manager FLSA Status: Non-Exempt Work Schedule: 12-hour shifts; occasional ... Support weekend or extended operations, including Saturdays, based on customer demand. Essential ...

Flow Chem

Team Lead - On-Site Operations

West Point, GA · On-site

$16/hr

Site Manager / Operations Manager FLSA Status: Non-Exempt Work Schedule: 12-hour shifts; occasional ... Support weekend or extended operations, including Saturdays, based on customer demand. Essential ...

GFA, Inc.

Team Lead - On-Site Operations

West Point, GA · On-site

$16/hr

Site Manager / Operations Manager FLSA Status: Non-Exempt Work Schedule: 12-hour shifts; occasional ... Support weekend or extended operations, including Saturdays, based on customer demand. Essential ...

Flow Chem

Team Lead - On-Site Operations

West Point, GA · On-site

$16/hr

Site Manager / Operations Manager FLSA Status: Non-Exempt Work Schedule: 12-hour shifts; occasional ... Support weekend or extended operations, including Saturdays, based on customer demand. Essential ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Columbus, GA

Customer Support Operations Manager information

See Columbus, GA salary details

$39.8K

$110.7K

$121.3K

How much do customer support operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer support operations manager in Columbus, GA is $110,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $119,900.00 and $119,900.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Columbus, GA are hiring for Customer Support Operations Manager jobs?

Cities near Columbus, GA with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Columbus, GA as of June 2026, with employment types broken down into 60% Full Time, 38% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $110,707 per year, or $53.2 per hour.

Customer Support Specialist

Columbus, GA • On-site

Insight Global
See more jobs at Insight Globalexternal

$20 - $23/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description


Job Description:

Insight Global is seeking a Customer Care Specialist for a leading financial services client. This candidate will join a high-volume contact center environment focused on delivering exceptional customer service and resolving customer inquiries efficiently. The ideal candidate is comfortable handling inbound calls, navigating multiple systems, and solving problems in a fast-paced, metrics-driven setting. Success in this role requires strong communication skills, attention to detail, sound decision-making, and the ability to provide accurate resolutions while maintaining a customer-first mindset. This is an excellent opportunity for individuals with banking, financial services, or contact center experience who are looking to grow their careers in a dynamic and professional environment.

Must-Haves:

1-3+ years of customer service or call center experience
Exposure to banking, financial services, or other regulated environments
Strong communication and problem-solving skills
Ability to handle high-volume inbound calls
Experience multitasking and navigating multiple systems simultaneously
Strong attention to detail and accuracy
Ability to independently resolve customer issues and know when to escalate
Quick learner with the ability to adapt in a fast-paced environment
Reliable, self-motivated, and customer-focused
Plusses:

Direct banking or financial services call center experience
Teller, branch banking, or financial operations background
Experience working in metrics-driven environments (SLAs, KPIs, AHT, etc.)
Ability to manage escalated or complex customer interactions
Experience identifying customer needs and generating referrals or additional service opportunities


Day-to-Day:

Handle a high volume of inbound customer service calls
Research and resolve customer inquiries across multiple internal systems
Deliver a positive customer experience while maintaining professionalism
Take ownership of customer issues from initial contact through resolution
Exercise sound judgment to determine the best customer outcome
Accurately document customer interactions and resolutions
Meet established service-level agreements and performance metrics
Escalate complex issues when appropriate
Maintain compliance with banking and regulatory requirements
Navigate multiple applications and databases simultaneously