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Customer Support Operations Manager Jobs in Columbus, GA

CVS Health

Operations Manager

Auburn, AL

$18 - $28/hr

... Support Store Manager with actions plans for operational and service improvement 2. Customer Service Assist customers with their questions, problems and complaints Promote CVS customer service ...

TriSearch

Warehouse Operations Manager

Phenix City, AL

$70K - $80K/yr

About the Operation This operation supports licensed consumer products distributed throughout North ... Work closely with Customer Service, Production, and Logistics to exceed customer expectations for ...

Flow Chem

Team Lead - On-Site Operations

Lagrange, GA · On-site

$16/hr

Site Manager / Operations Manager FLSA Status: Non-Exempt Work Schedule: 12-hour shifts; occasional ... Support weekend or extended operations, including Saturdays, based on customer demand. Essential ...

Flow Chem

Team Lead - On-Site Operations

Lagrange, GA · On-site

$16/hr

Site Manager / Operations Manager FLSA Status: Non-Exempt Work Schedule: 12-hour shifts; occasional ... Support weekend or extended operations, including Saturdays, based on customer demand. Essential ...

GFA, Inc.

Team Lead On-Site Operations

Lagrange, GA · On-site

Site Manager / Operations Manager FLSA Status: Non-Exempt Work Schedule: 12-hour shifts; occasional ... Support weekend or extended operations, including Saturdays, based on customer demand. Essential ...

Walmart

(USA) Operations Manager - Floor-1

Lagrange, GA · On-site

$84K - $126K/yr

... and supporting documentation Identify and ensure associate customer and supplier concerns are ... Operations Management Primary Location... 385 CALLAWAY CHURCH RD, LAGRANGE, GA 30241-9391, United ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Columbus, GA

Customer Support Operations Manager information

See Columbus, GA salary details

$39.8K

$110.7K

$121.3K

How much do customer support operations manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer support operations manager in Columbus, GA is $110,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $119,900.00 and $119,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Support Operations Manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

How does a Customer Support Operations Manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What is a Customer Support Operations Manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.
What cities near Columbus, GA are hiring for Customer Support Operations Manager jobs? Cities near Columbus, GA with the most Customer Support Operations Manager job openings:
Infographic showing various Customer Support Operations Manager job openings in Columbus, GA as of June 2026, with employment types broken down into 60% Full Time, 38% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $110,707 per year, or $53.2 per hour.
Operations Manager

Operations Manager

CVS Health

Auburn, AL

$18 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,316 frontline employees who took The Breakroom Quiz

87th of 109 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store's crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)


Required Qualifications

  • Deductive reasoning ability, advanced analytical skills and computer skills.
  • Advanced communication skills, leadership, supervision, and influencing skill
  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise


Preferred Qualifications

  • Experience as a retail manager or supervisor


Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.00 - $28.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/20/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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