Customer Support Operations Manager Jobs in Columbus, GA

HELP US BRING THE GIFT OF HEALTH TO LIFE.Working at Pharmavite is an experience like no other. With a focus on complete nutrition for all, each endeavor is urgent and every day counts. You'll have the opportunity to work on the #1 selling national vitamin and supplement brand, Nature Made, as well as an exciting portfolio of other products that are shaping the future of the healthy living industry. Consumer-driven innovation, high quality products and a promising portfolio, all driven by a team with a shared sense of purpose -- that's Pharmavite. Join us to bring the gift of health to life.This role is not available for any form of immigration sponsorship or support, including completion of the Form I-983 training plan required for STEM OPT. Position Summary:Leader of all processes related to discovery, prioritization, and execution of continuous improvement and cost savings projects for a site or large department. This is an individual contributor role reporting directly to the Site Business Excellence Manager. Trusted consultant, facilitator, and coach to site-leadership, peers, and hourly associates. Project and program management expert with clear mastery of green belt lean systems tools, with the ability to lead an organization through execution and sustainment. Learn-by-doing teacher with a bias for action and direct accountability to respective site results. Expected to support multiple sites on key projects, tools, or initiatives as needed for personal and company development in our operational excellence journey.Responsibilities:Achieves results and brings out the best in the organization by:Owns the site's continuous improvement roadmap and culture development with strong dotted-line responsibility to the site leaderModels behavior expected of the team - creator of vision, purpose, and measurement against perfection, not budgets or historical performanceDirectly leads the roll-out and implementation of chosen Lean-based tools consistent with Pharmavite Operational Excellence Vitality System.Manages and measures work; lays out and executes clear strategies for project & change managementLeads site cost/inventory/improvement savings, development, and adherence to prioritization and tracking.Partners with finance and industrial engineering organizations on developing approaches to improve understanding of losses and waste consistent with the Zero-Based Analysis approachSupports analysis of operational and financial performance and translates the information into meaningful metrics, feedback, and actionActs as a guide for consistent Daily Operations approach across facilities, including: Review and response for corrective actions as part of daily meetings, shift handoff, and action item creation (PDCA).Champions and partners with plant management to engage the hourly workforce in driving daily improvementsCreates an energizing work environment that supports the Company's high-performance culture while ensuring an efficient and flexible organizationEffective communicator across levels; motivator of hourly employees who can manage vision and purpose as the operational excellence champion for the siteEducation:Requires a four-year college or university degree in supply chain, engineering, accounting, or chemistry/biology, or related field, or equivalent (3-5 years) operational excellence/continuous improvement relevant experience.Certification:Dependent on site needs and current state in organizational roadmap - various certifications and/or implementation experiences may be relevant and/or required. Green belt or higher experience with Lean and/or Six Sigma is required.Experience:Requires two to three years of post-collegiate work experience minimumExperience in a strong, continuous improvement environment in a manufacturing or high-speed logistics environment is requiredImplementation experience of key Lean/TPM continuous improvement toolsDemonstrated experience managing complex projects through implementationPrior training experiencePrefer consumer product goods (CPG) or high-speed, repetitive manufacturing experienceKnowledge/Skills/Abilities:Lean Systems Green Belt skills, including value stream mapping and design, visual management, 5S, SMED/rapid changeover, standard work/flow, cell/model cell, 3P (production, preparation, process), jidoka, poka yoke, business process mapping/lean office.Strong Project Management skillsLeadership, not just a participant, of Kaizen/Improvement EventsAbility to manage via influence at all levels of the organizationAbility to plan, organize, coordinate, and schedule multiple tasks with minimal supervision and adjust to changing priorities and assignmentsAbility to create, cultivate, and manage vision and purpose - not just tactical executionSolid proficiency in MS Office Suite, including Excel, Visio, Word,& PowerPoint. Power BI development experience preferred.Excellent oral and written communication skills with the ability to communicate complex information across levelsStrong problem-solving and analytical skillsMust have a base financial acumen; prefer understanding of basic fundamentals of activity-based cost accounting and P&L 101 level experiencePrefer working knowledge of ERP (preferably JDE and/or Oracle-based tools)Bilingual (English/Spanish) language skills are highly valued but not required in all site rolesPhysical Requirements:General office and plant environment, ability to sit or stand for long periods of time.Full range of mobility to participate in continuous improvement activities out in the plant environment, working with equipment and operators across shifts.Environment:Exposure to disagreeable elements is expected at times while working in an operating environment as part of the role.Travel up to 15% of the time to out-of-state sites may be required.Safety:The incumbent must be able to perform this job safely without endangering their own or others' health or safety.Supervisory Responsibility:The incumbent has a significant influence role at the facility, so they must have proven leadership skills and be able to quickly garner the respect of leaders, peers, and hourly associates.Will be expected to lead projects across different functional areas without formal position leadership responsibility.OUR OFFERHere, career paths aren't predefined, and bureaucratic limitations don't exist -- you have the opportunity to grow, learn from industry pioneers, and develop the way you want to. Pharmavite is investing more in the development of our team -- to help us deliver on our purpose and help you achieve your career aspirations. Our environment is geared to fuel curiosity, encourage experimentation, and generate learning as this is the way we develop ourselves and our organization.Pharmavite is committed to meeting the needs of our employees and their families with a Total Rewards package that's as comprehensive as the vitamins and supplements we deliver to consumers. With competitive compensation programs and standout benefits, we provide employees with optimal health and well-being -- as well as peace of mind. These rewards -- plus our new recognition program -- ensure employees feel supported both at work and home.National Target Base Pay Range: $78,000.00 - $128,000.00.The salary range for this position is based on national standards. For candidates in California and the New York metro, the Target Base Pay Range is $86,000.00 - $142,000.00, to reflect the cost of living and market conditions in those areas. Actual compensation will take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location, education, experience, qualifications, and job-related skills. It is not typical for an individual to be hired above the midpoint of the range for their role, and compensation decisions depend on the facts and circumstances of each case. This information is provided to applicants in accordance with state and local laws. Base pay is only one component of our total rewards offerings, and we will take the full offering into consideration when presenting an offer of employment. Our total rewards package for this position may also include an annual performance bonus, Medical, dental, and vision benefits, 401(k) match, and other wellness benefits.Visit Pharmavite.com/careers to learn more about our mission and discover an opportunity that's right for you. Health and wellness begins with us.Pharmavite is an equal opportunity employer. We prohibit employment discrimination and harassment based on race, color, religion, age, sex, sexual orientation, gender, national origin, and any other basis protected by state and federal law. Pharmavite recruits, hires, employs, trains, promotes, and compensates individuals solely based on job-related qualifications and abilities.Pharmavite also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation to complete the application process, please email recruiter pharmavite.com .Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to this job.CALIFORNIA FAIR CHANCE ACT:Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.JOB ALERT FRAUD:We have become aware of scams from individuals, organizations, and internet sites claiming to represent Pharmavite in recruitment activities in return for disclosing financial information.Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All of our career opportunities are regularly published and updated on Pharmavite.com's Careers section.If you have already provided your personal information, please report it to your local authorities. Any fraudulent activity should be reported to: recruiter pharmavite.com .DISCLOSURE: Any misrepresentations or false statements during the application process, including regarding U.S. work authorization and/or the need for immigration sponsorship or support, may result in the rejection of candidacy or the termination of employment.