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Customer Support Operations Manager Jobs in Columbus, GA

Budget Blinds of Auburn & Lake Martin

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Office Manager

Auburn, AL · On-site

$50K - $60K/yr

The Office Administrator will support a small team of 1-5 people, reporting directly to the business owner. This role is essential in ensuring smooth daily operations through effective scheduling,

Walmart

Warehouse Operations Supervisor

Lagrange, GA · On-site

$80K - $120K/yr

Position Summary... What you'll do...Are you ready to use your innovative mindset to help create a world‑class experience for customers at the World's Largest Retailer? We are seeking an Area Manager

AAFES

Food Management Reserve Force

Columbus, GA · On-site

$54K/yr

Learns the full scope of facility operations under the guidance of an experienced Manager, through on the job training. The role supports daily food facility operations while gaining hands on

AAFES

Retail Management Reserve Force

Columbus, GA · On-site

$54K/yr

Learns the full scope of facility operations under the guidance of an experienced Manager through on the job training. The role supports daily retail operations while gaining hands on experience in

Walmart

Warehouse Operations Supervisor

Lagrange, GA · On-site

$65K - $98K/yr

Position Summary... What you'll do...Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associatesImplement the business plan for area of responsibility by

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Columbus, GA

Customer Support Operations Manager information

See Columbus, GA salary details

$39.8K

$110.7K

$121.3K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Columbus, GA is $110,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $119,900.00 and $119,900.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Columbus, GA are hiring for Customer Support Operations Manager jobs?

Cities near Columbus, GA with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Columbus, GA as of June 2026, with employment types broken down into 60% Full Time, 38% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $110,707 per year, or $53.2 per hour.

Operations Supervisor-Peachtree

Victoria's Secret

Columbus, GA • On-site

$15.50 - $18.60/hr

Full-time

Posted 4 days ago

Victoria's Secret rating

6.3

Company rating: 6.3 out of 10

Based on 400 frontline employees who took The Breakroom Quiz

44th of 104 rated fashion retailers

Job description

A Victoria's Secret & Co Operations Supervisor is a values-based leader who supports operational execution and store readiness. This role reports to the Store Manager or Assistant Store Manager, as assigned.
Key Responsibilities
  • Executes shipment, replenishment, and stock organization
  • Maintains back-of-house standards and inventory accuracy
  • Supports cleanliness, safety, and compliance
  • Identifies and escalates operational issues
  • Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations
  • Leading and demonstrating company values
  • Executing the role of the Head Coach through coaching, zoning, team selling, and personal selling
  • Coaching & development of associates and leaders
  • Executing Daily Work Force Management actions
  • Maintaining visual merchandising standards
  • Collaborating with cross-functional partners to ensure seamless execution
  • Leading and modeling behaviors that link to leadership competencies
  • Demonstrating and leading company policy and procedures
  • Additional duties as assigned

Click here for benefit details related to this position.
  • Passion for Victoria's Secret Brand and the ability to drive customer satisfaction and loyalty
  • Strong attention to detail and execution
  • Ability to work in a fast-paced environment
  • Ability to coach in real time
  • 1-2 years retail experience preferred
  • Ability to work nights, weekends, and a flexible schedule
  • Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks
  • Ability to use technology (headsets, mobile devices, computers)

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

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