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Customer Support Operations Manager Jobs in Decatur, GA

Alphabe Insight Inc

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Lead and manage the day-to-day operations of the customer support team * Monitor performance metrics and implement improvements to ensure high-quality service * Develop and maintain customer service ...

Pulse Games

Head of Customer Support

Atlanta, GA

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...

A1 Valet Trash LLC

Operations Manager

Atlanta, GA · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...

A1 Valet Trash

Operations Manager

Norcross, GA · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...

A1 Valet Trash

Operations Manager

Atlanta, GA · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...

A1 Valet Trash LLC

Operations Manager

Norcross, GA · On-site

As the Nighttime Operations Manager, you will supervise and direct a team of 15-30+ Valet Techs to ... You will also oversee staffing, property maintenance, and customer support and ensure new ...

A1 Valet Trash

Operations Manager

Atlanta, GA

Description As the Nighttime Operations Manager, you will supervise and direct a team of 15-30 ... You will also oversee staffing, property maintenance, and customer support and ensure new ...

A1 Valet Trash

Operations Manager

Norcross, GA

Description As the Nighttime Operations Manager, you will supervise and direct a team of 15-30 ... You will also oversee staffing, property maintenance, and customer support and ensure new ...

Applied Systems, Inc.

Manager, Customer Support

Atlanta, GA · On-site +1

$75K - $105K/yr

Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... Drive operational excellence through standardized processes, performance tracking, and continuous ...

Applied Systems, Inc.

Manager, Customer Support

Atlanta, GA · On-site +1

$75K - $105K/yr

Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... Drive operational excellence through standardized processes, performance tracking, and continuous ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Decatur, GA

Customer Support Operations Manager information

See Decatur, GA salary details

$43.4K

$120.8K

$132.3K

How much do customer support operations manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer support operations manager in Decatur, GA is $120,750.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,800.00 and $130,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Support Operations Manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

How does a Customer Support Operations Manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What is a Customer Support Operations Manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.
What cities near Decatur, GA are hiring for Customer Support Operations Manager jobs? Cities near Decatur, GA with the most Customer Support Operations Manager job openings:
Infographic showing various Customer Support Operations Manager job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $120,750 per year, or $58.1 per hour.

Customer Support Manager

Alphabe Insight Inc

Atlanta, GA • On-site

$60K - $65K/yr

Full-time

Medical, PTO

Posted 13 days ago

Job description

Company Description
About Us
At Polous, we are committed to redefining marketing strategies through innovation, precision, and data-driven solutions. Located in the heart of Atlanta, GA, we specialize in helping businesses grow their presence and impact through tailored marketing campaigns and strategic outreach. Our team values creativity, accountability, and long-term success, making us a trusted partner across diverse industries. Join Polous and become part of a forward-thinking team shaping the future of marketing.
Job Description
Job Description
Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement service strategies, and ensure that customers receive timely, effective, and respectful assistance. This is an excellent opportunity to play a pivotal role in shaping the voice and performance of a growing company dedicated to service excellence.
Responsibilities
  • Lead and manage the day-to-day operations of the customer support team
  • Monitor performance metrics and implement improvements to ensure high-quality service
  • Develop and maintain customer service policies and procedures
  • Train, coach, and support team members for continuous growth
  • Handle escalated customer inquiries and resolve issues professionally
  • Collaborate with other departments to streamline processes and enhance customer satisfaction
  • Analyze trends and prepare reports to inform business decisions

Qualifications
Qualifications
  • Proven experience as a Customer Support Manager or in a similar leadership role
  • Excellent communication and interpersonal skills
  • Strong organizational and problem-solving abilities
  • Experience with CRM systems and support tools
  • Ability to lead by example in a fast-paced environment
  • Bachelor's degree in Business, Communications, or related field (preferred)

Additional Information
Benefits
  • Competitive salary ($60,000-$65,000 annually)
  • Opportunities for professional growth and career advancement
  • Collaborative and supportive work environment
  • Skills development and leadership training
  • Paid time off and company-recognized holidays
  • Health and wellness program participation

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