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Customer Support Operations Manager Jobs in Decatur, GA

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're ... About Your Role As a Customer Support Specialist, you will provide an exceptional support ...

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

The role of the Customer Support Team Member has the responsibility to increase the overall ... You'll work directly with managers who will take a real interest in your future. You'll meet many ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... Set and manage appropriate customer expectations around resolution and response times, adhering to ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$21 - $23/hr

... care management solutions are designed to automate business processes, help ensure safety and ... Customer Support Specialists commit to excellence and provide the best customer experience. What ...

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

The role of the Customer Support Team Member has the responsibility to increase the overall ... You'll work directly with managers who will take a real interest in your future. You'll meet many ...

Autodesk

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

... operations with passion, empathy, hard work, and a craving for feedback. You will respond to ... Manage tasks within the timeframe and push business level initiatives * Take an active role in ...

New

Tropical Foods

Customer Support Supervisor

Atlanta, GA · On-site

Key Responsibilities Customer Relationship Management & Growth Serve as the escalation point for ... Operational Excellence Analyze team performance data, customer feedback, and process efficiency to ...

DHL

Operations Manager (Operations Manager II)

Mcdonough, GA · On-site

$72K - $85K/yr

Provide valuable input and recommendations to support the selection of top talent that aligns with ... Engage in a strong partnership with customers, proactively taking measures to address any concerns ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Decatur, GA

Customer Support Operations Manager information

See Decatur, GA salary details

$43.4K

$120.8K

$132.3K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Decatur, GA is $120,750.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,800.00 and $130,800.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities near Decatur, GA are hiring for Customer Support Operations Manager jobs?

Cities near Decatur, GA with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $120,750 per year, or $58.1 per hour.

Customer Support Assistant

Limitless East Marketing

Atlanta, GA

$55K - $60K/yr

Full-time

Re-posted 17 days ago

Job description

Company Description

About Us

At Blue Print Out, we are committed to shaping the next generation of business leaders. Our company stands at the forefront of innovation, strategy, and operational excellence - combining forward-thinking leadership with hands-on execution. We believe in empowering individuals who are driven by curiosity, integrity, and ambition to make a real impact in their careers and the organizations they serve.

Job Description

Job Description

We are seeking a Customer Support Assistant who will play a vital role in ensuring our clients receive outstanding service and support. The ideal candidate will handle customer inquiries with professionalism, assist in resolving issues efficiently, and maintain a positive company image through every interaction.

Responsibilities

  • Respond to customer inquiries via email and phone in a timely and professional manner.

  • Provide accurate information about products, services, and company policies.

  • Assist in tracking, reporting, and following up on customer cases.

  • Collaborate with internal departments to resolve customer concerns effectively.

  • Maintain records of interactions and ensure client satisfaction at all stages.

  • Support continuous improvement initiatives to enhance service quality.

Qualifications

Qualifications

  • Excellent communication and organizational skills.

  • Strong problem-solving abilities and attention to detail.

  • Ability to handle multiple tasks in a fast-paced environment.

  • Positive attitude and commitment to providing exceptional customer service.

  • Proficiency in Microsoft Office Suite and general computer literacy.

Additional Information

Benefits

  • Competitive salary ($55,000 - $60,000 per year).

  • Professional growth and career development opportunities.

  • Supportive and collaborative team environment.

  • Comprehensive training and performance recognition programs.

  • Stable, full-time position with long-term potential.

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