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Customer Support Operations Manager Jobs in Georgia

Socket.dev

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Manage and Own the Support Queue: Take full ownership of our customer support queue, responding ... operations, not just executing within them. * Ownership Mindset. This is a small team, so you won't ...

New

Apptad, Inc.

Customer Support

Augusta, GA · On-site

$14 - $18/hr

... center operations. • Prior experience in a call center environment is required. • Deliver excellent customer service over the phone. • Negotiate and process save/service order requests from ...

Apptad

Customer Support

Augusta, GA · On-site

$16 - $20.50/hr

... center operations. • Prior experience in a call center environment is required. • Deliver excellent customer service over the phone. • Negotiate and process save/service order requests from ...

Blue Print Out

Customer Support Assistant

Atlanta, GA · On-site

$49K - $52K/yr

Customer Support Assistant Blue Print Out is a forward-thinking organization dedicated to ... management as needed. * Support daily administrative tasks to ensure smooth operations.

Career Certified

Be Seen First

Operations Manager

Alpharetta, GA · On-site

$115K - $130K/yr

Operations Reports to (position): EVP of Specialized Trades and Product Level / Grade: General ... Familiarity with CRM or customer support platforms (Salesforce, Zendesk, HubSpot, or similar)

TrainCroft

Part 107 Ground Support Operations

Hampton, GA · On-site

$50K - $67K/yr

... companies manage workforce demand and maintain operational efficiency. We are seeking a highly ... Flight Operations and Support * Participate in daily team briefs and operational updates.

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Showing results 21-40

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Georgia

Customer Support Operations Manager information

See Georgia salary details

$37.6K

$104.4K

$114.4K

How much do customer support operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support operations manager in Georgia is $104,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,100.00 and $113,100.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Georgia are hiring for Customer Support Operations Manager jobs?

Cities in Georgia with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $104,431 per year, or $50.2 per hour.

AI Business Solutions Architect, Customer Support

Peachtree Corners, GA

Resmed
Medical Equipment and Supplies Manufacturing • 5 - 10K employees
Learn more about Resmedexternal

Full-time

Re-posted 17 days ago

Key responsibilities

  • Perform the day-to-day administration, configuration, and optimization of Salesforce Agentforce and Data 360 capabilities.

  • Analyze AI agent performance and identify opportunities to improve customer experience, operational efficiency, and business outcomes.

  • Continuously tune AI-powered support experiences, including conversational flows, retrieval strategies, recommendations, and automated customer interactions.

ResMed rating

6.3

Company rating: 6.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Customer Support is evolving toward a more scalable, intelligence-driven operating model that reduces manual effort, improves customer self-service, and leverages AI to deliver faster, more consistent outcomes.
TheAI Business Solutions Architect, Customer Supportis responsible for the ongoing optimization, tuning, monitoring and business administration of Salesforce Agentforce and Data 360 capabilities within Customer Support. This role serves as the bridge between business operations, AI-enabled support experiences, customer education, and Salesforce technology teams.
The successful candidate will focus on platform configuration, day-to-day tuning, performance analysis, and continuous optimization of AI-powered customer support experiences. They will partner closely with Support Operations, Customer Education, and Salesforce IT teams to ensure Agentforce solutions drive measurable business outcomes while maintaining governance, quality, and scalability.
This is a highly collaborative, business-focused AI role that combines customer support expertise, data-driven decision making, and Salesforce Agentforce platform management.

Responsibilities:

  • Perform the day-to-day administration, configuration, and optimization of Salesforce Agentforce and Data 360 capabilities.
  • Analyze AI agent performance and identify opportunities to improve customer experience, operational efficiency, and business outcomes.
  • Continuously tune AI-powered support experiences, including conversational flows, retrieval strategies, recommendations, and automated customer interactions.
  • Monitor platform performance, quality metrics, and user adoption to drive ongoing improvements.
  • Recommend enhancements based on operational data, customer feedback, and support team insights.
  • Establish repeatable frameworks for evaluating, prioritizing, and scaling new Agentforce use cases.
  • Translate customer support and service operations requirements into scalable Agentforce solutions and business processes.
  • Partner with Support Leadership to identify opportunities for increased automation, self-service adoption, and operational efficiency.
  • Evaluate end-to-end customer journeys and recommend AI-enabled improvements across support channels.
  • Support expansion of Agentforce capabilities across multiple customer engagement channels, including chat, email, voice, and future channels.
  • Recommend success metrics and business KPIs for AI-enabled support experiences.
  • Provide strategic recommendations regarding AI capabilities, workflow optimization, and platform enhancements.
  • Leverage Data 360 and related data sources to:
    • Analyze customer behavior and engagement patterns.
    • Track customer support journeys across channels and touchpoints.
    • Identify trends, gaps, and optimization opportunities.
    • Measure business impact of AI-enabled support experiences.
  • Evaluate adoption, containment, agent productivity, customer satisfaction, and operational efficiency metrics.
  • Translate insights into actionable tuning recommendations and process improvements.
  • Conduct root cause analysis and performance reviews to continuously improve AI effectiveness.
  • Serve as the subject matter expert for Agentforce and Data 360 capabilities within Customer Support.
  • Partner with Support leaders and Customer Education teams to ensure knowledge governance supports effective AI performance and customer outcomes.
  • Work closely with Salesforce IT teams responsible for core Salesforce configuration, customization, integrations, and technical enablement.
  • Collaborate with Support leaders to align platform capabilities with business priorities.
  • Communicate technical concepts and AI capabilities in business-relevant terms to stakeholders.
  • Document platform standards, operational processes, governance practices, and optimization recommendations.

Skills, Experience and Capabilities

  • Demonstrated experience owning and optimizing AI-powered business solutions in a production environment.
  • Experience with Salesforce Agentforce and Data 360, including platform configuration, tuning, analytics, and performance management.
  • Experience supporting AI-enabled customer service or operational workflows.
  • Strong understanding of conversational AI, agentic AI systems, retrieval-augmented generation (RAG), knowledge-grounded AI experiences, and intelligent automation.
  • Experience evaluating AI performance and driving continuous improvements through analytics and business insights.
  • Experience defining and measuring success through operational KPIs such as containment, self-service adoption, customer satisfaction, productivity, and efficiency.
  • Strong understanding of customer support operations, service design, and self-service strategies.
  • Experience working across multiple systems and understanding platform interdependencies.
  • Proven ability to identify optimization opportunities and improve outcomes over time.
  • Experience translating business needs into scalable platform capabilities and operational processes.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Excellent communication skills with the ability to translate technical concepts into business value.
  • Ability to work autonomously in a fast-paced, collaborative environment.
  • Salesforce Certification(s), including Agentforce-related credentials.
  • Experience with Agentic AI architectures and Retrieval-Augmented Generation (RAG) concepts.
  • Experience with enterprise CRM, customer support, customer success, or service operations environments.
  • Familiarity with knowledge management, content governance, and AI knowledge optimization practices.
  • Experience expanding AI-powered customer experiences across multiple support channels such as chat, email, and voice.
  • Experience supporting distributed or remote teams.
  • Bachelor's degree or equivalent experience in Business, Information Systems, Computer Science, Engineering, Data Analytics, or a related field.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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