ZipRecruiter

Log In

1

Customer Support Operations Manager Jobs in Georgia

Career Certified

Operations Manager MCL

Alpharetta, GA · On-site

$115K - $130K/yr

Operations Reports to (position): EVP of Specialized Trades and Product Level / Grade: General ... Familiarity with CRM or customer support platforms (Salesforce, Zendesk, HubSpot, or similar)

Alphabe Insight Inc

Customer Support Assistant

Atlanta, GA · On-site

$55K - $60K/yr

Our company stands at the forefront of innovation, strategy, and operational excellence - combining ... We are seeking a Customer Support Assistant who will play a vital role in ensuring our clients ...

Atosa USA, Inc.

Customer Support Technician

Flowery Branch, GA · On-site

$16.75 - $22.75/hr

The Customer Support Technician is responsible for providing technical support and outstanding ... This role involves managing warranty claims, troubleshooting technical issues, and offering timely ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

Who We Are QGenda is redefining healthcare workforce management everywhere care is delivered. We're ... About Your Role As a Customer Support Specialist, you will provide an exceptional support ...

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

The role of the Customer Support Team Member has the responsibility to increase the overall ... You'll work directly with managers who will take a real interest in your future. You'll meet many ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... Set and manage appropriate customer expectations around resolution and response times, adhering to ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$21 - $23/hr

... care management solutions are designed to automate business processes, help ensure safety and ... Customer Support Specialists commit to excellence and provide the best customer experience. What ...

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

The role of the Customer Support Team Member has the responsibility to increase the overall ... You'll work directly with managers who will take a real interest in your future. You'll meet many ...

previous page

Showing results 41-60

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Georgia

Customer Support Operations Manager information

See Georgia salary details

$37.6K

$104.4K

$114.4K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Georgia is $104,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,100.00 and $113,100.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Georgia are hiring for Customer Support Operations Manager jobs?

Cities in Georgia with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $104,431 per year, or $50.2 per hour.

Customer Support Specialist

Alphabe Insight Inc

Atlanta, GA • On-site

$60K - $67K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 4 days ago

Job description

Company Description
About Us
At Hype Tier, we are committed to elevating business performance through strategic communication, client-focused service, and operational excellence. Based in Atlanta, GA, we pride ourselves on building long-lasting relationships with our partners and delivering exceptional results across industries. Our team thrives in a culture of innovation, collaboration, and continuous growth.
Job Description
Job Description
Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing exceptional support, solving issues, and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication.
Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and live chat
  • Troubleshoot product or service issues and offer effective solutions
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with internal teams to escalate and resolve complex problems
  • Follow up on customer feedback to ensure satisfaction and retention
  • Contribute to knowledge base documentation and continuous improvement processes

Qualifications
Qualifications
  • High school diploma or equivalent; Bachelor's degree preferred
  • 1+ year of experience in customer service or support roles
  • Strong verbal and written communication skills
  • Ability to multitask and manage time efficiently
  • Proficiency with CRM tools and Microsoft Office Suite
  • Problem-solving mindset with attention to detail

Additional Information
Benefits
  • Competitive salary ($60,000 - $67,000 per year)
  • Opportunities for professional growth and internal advancement
  • Comprehensive training and onboarding
  • Supportive team environment and leadership
  • Health, dental, and vision insurance
  • Paid time off and holidays

Apply