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Customer Support Operations Manager Jobs in Georgia

Autodesk

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion and an appreciation for all feedback. Plus ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion and an appreciation for all feedback. Plus ...

Autodesk, Inc.

Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Reporting to an Associate Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion and an appreciation for all feedback. Plus ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

... data management software to simplify the day-to-day challenges of Head Start operations with ... A Little About the Role The Customer Support Specialist will be responsible for completing Customer ...

Career Certified

Operations Manager MCL

Alpharetta, GA · On-site

$115K - $130K/yr

Operations Reports to (position): EVP of Specialized Trades and Product Level / Grade: General ... Familiarity with CRM or customer support platforms (Salesforce, Zendesk, HubSpot, or similar)

Arclin

Customer Operations Manager, Spain

Alpharetta, GA · On-site

$130K/yr

The Customer Operations Manager, EMEA is responsible for leading customer operations activities ... Partner with Finance to support credit management, collections activities, dispute resolution, and ...

Arclin

Customer Operations Manager, Spain

Alpharetta, GA · On-site

$130K/yr

The Customer Operations Manager, EMEA is responsible for leading customer operations activities ... Partner with Finance to support credit management, collections activities, dispute resolution, and ...

Arclin

Customer Operations Manager, Spain

Alpharetta, GA · On-site

$130K/yr

The Customer Operations Manager, EMEA is responsible for leading customer operations activities ... Partner with Finance to support credit management, collections activities, dispute resolution, and ...

ASV HOLDINGS, Inc.

Customer Support Specialist

Acworth, GA · On-site

$15.50 - $21/hr

... utility, land management, and agriculture. Products are sold primarily through a third-party ... Professional Expertise/Skills * 3-5 years of experience and/or working knowledge of the operational ...

Alphabe Insight Inc

Customer Support Assistant

Atlanta, GA · On-site

$55K - $60K/yr

Our company stands at the forefront of innovation, strategy, and operational excellence - combining ... We are seeking a Customer Support Assistant who will play a vital role in ensuring our clients ...

QGenda

Customer Support Specialist

Atlanta, GA

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... Set and manage appropriate customer expectations around resolution and response times, adhering to ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Georgia

Customer Support Operations Manager information

See Georgia salary details

$37.6K

$104.4K

$114.4K

How much do customer support operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support operations manager in Georgia is $104,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,100.00 and $113,100.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Georgia are hiring for Customer Support Operations Manager jobs?

Cities in Georgia with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $104,431 per year, or $50.2 per hour.

Technical Operations Manager

Atlanta, GA

Expert Connections
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Expert Connectionsexternal

Full-time

Re-posted yesterday

Job description

Our client, a global manufacturer of advanced equipment for automated manufacturing and assembly, is seeking a Technical Operations Manager to lead Service, Applications, Customer Support, and technical operations Northeast of Atlanta, GA.

This is a hands-on leadership role for someone who combines strong mechanical/electrical troubleshooting and automation expertise with the ability to drive accountability, efficiency, and continuous improvement.

Key Responsibilities

  • Lead daily technical operations across Service, Applications, Customer Support, and technical testing
  • Provide hands-on support with troubleshooting, installations, commissioning, FAT/SAT, and customer escalations
  • Improve service response times, team productivity, workflows, and operational efficiency
  • Establish and track KPIs, priorities, processes, and technical standards
  • Lead onboarding, technical training, and team development
  • Oversee repair/RGA processes, workplace safety, and 5S
  • Coordinate technical projects and operational improvements with international teams
  • Maintain strong communication with customers, suppliers, and internal teams

Qualifications

  • Bachelor's or Master's degree in Mechatronics, Automation, Electrical Engineering, or related field preferred; equivalent experience considered
  • Proven hands-on technical leadership experience within automation, machinery, field service, or industrial operations
  • Strong mechanical and electrical troubleshooting skills
  • PLC and system integration experience; Siemens and EtherCAT experience preferred
  • Field service, equipment installation, and commissioning experience
  • Leadership experience, ideally 3+ years in field service, technical service, or technical operations
  • Experience driving KPIs, continuous improvement, productivity, and 5S
  • Strong customer-facing and cross-cultural communication skills
  • Dispensing technology experience is a plus
  • German or Spanish language skills and/or experience working with international teams is a plus
  • Salesforce, Asana, Microsoft Business Central, and CAD/SolidWorks experience is a plus

Why Join?

  • Join a growing international organization supporting advanced automation technology
  • Work with leading manufacturers and engineers across multiple industries
  • Take ownership of technical operations and directly influence processes and team performance
  • Combine hands-on technical work with leadership and operational responsibility
  • Collaborative international environment with opportunities for continued growth