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Customer Support Operations Manager Jobs in Florida

Alphabe Insight Inc

Customer Support Manager

Tampa, FL · On-site

$55K - $61K/yr

The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader ...

Ga-Telesis

$16.75 - $22.50/hr

Oversee and manage customer Return Material Authorization (RMA) processes, including detailed ... Minimum of 2 years of experience in customer service, customer support, or operations support role.

GA Telesis

Customer Support Specialist

Fort Lauderdale, FL · On-site

$17.25 - $23.25/hr

Oversee and manage customer Return Material Authorization (RMA) processes, including detailed ... Minimum of 2 years of experience in customer service, customer support, or operations support role.

Paradigm Senior Services

Customer Support Lead

Miami, FL · On-site

$55K - $65K/yr

Collaborating closely with Account Management, Billing, and Operations teams, the Customer Support Lead fosters a seamless client support experience while driving continuous improvement initiatives.

Socket.dev

Manager, Customer Support

Tampa, FL · On-site

Other duties as needed based on department and/or organizational needs How You Will Do Your Work As a Manager of Customer Support, how results are achieved is paramount for your success and ...

Celsius

Customer Support Associate

Boca Raton, FL · On-site

$16.50 - $22.75/hr

The CSA works closely with the Production and Deployment Managers, warehouses, and the customer ... Provide customer service and administrative support to the Operations Team. * Assist with ...

Celsius

Customer Support Associate

Boca Raton, FL

$16.50 - $22.75/hr

The CSA works closely with the Production and Deployment Managers, warehouses, and the customer ... Provide customer service and administrative support to the Operations Team. * Assist with ...

Celsius

Customer Support Associate

Boca Raton, FL · On-site

$16.50 - $22.75/hr

The CSA works closely with the Production and Deployment Managers, warehouses, and the customer ... Provide customer service and administrative support to the Operations Team. * Assist with ...

Celsius

Customer Support Associate

Boca Raton, FL · On-site

$16.50 - $22.75/hr

The CSA works closely with the Production and Deployment Managers, warehouses, and the customer ... Provide customer service and administrative support to the Operations Team. * Assist with ...

MyCare Medical

Operations Manager

Lutz, FL · On-site

The Operations Manager supports value-based operational strategies and operational projects across MyCare's clinical and corporate operations. This role uses a process-driven, data-informed approach ...

MyCare Medical Group

Operations Manager

Lutz, FL · On-site

$71K - $75K/yr

The Operations Manager supports value-based operational strategies and operational projects across MyCare's clinical and corporate operations. This role uses a process-driven, data-informed approach ...

Tews Company

Customer Support

Tallahassee, FL · On-site

$18 - $24/hr

Or one (1) years' experience providing customer service and technical support with Microsoft Office ... manage and track projects 6. Ability to communicate effectively both verbally and in writing 7. ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Florida

Customer Support Operations Manager information

See Florida salary details

$33.3K

$92.4K

$101.3K

How much do customer support operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support operations manager in Florida is $92,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Florida are hiring for Customer Support Operations Manager jobs?

Cities in Florida with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $92,423 per year, or $44.4 per hour.

Customer Support Manager

Tampa, FL • On-site

Alphabe Insight Inc
Marketing • 51 - 200 employees
Learn more about Alphabe Insight Incexternal

$55K - $61K/yr

Full-time

Re-posted 11 days ago

Job description

Company Description
Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences and seamless support solutions. We combine innovation, service excellence, and a people-first culture to create an environment where talent thrives. As we continue growing, we are seeking a dedicated Customer Support Manager to elevate our service operations and lead with impact.
Job Description
Job Description
The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results.
Responsibilities
  • Lead and manage the customer support team to ensure effective and efficient service delivery.
  • Implement and optimize customer service strategies, workflows, and best practices.
  • Monitor KPIs and service metrics to ensure performance standards are met or exceeded.
  • Handle escalated customer inquiries with professionalism and sound decision-making.
  • Collaborate with internal departments to streamline communication and enhance the customer journey.
  • Train, mentor, and develop team members to strengthen skills and overall performance.
  • Prepare regular reports on customer feedback, service trends, and team progress.

Qualifications
Job Description
The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader capable of driving service excellence, refining support processes, and empowering teams to deliver consistent results.
Responsibilities
  • Lead and manage the customer support team to ensure effective and efficient service delivery.
  • Implement and optimize customer service strategies, workflows, and best practices.
  • Monitor KPIs and service metrics to ensure performance standards are met or exceeded.
  • Handle escalated customer inquiries with professionalism and sound decision-making.
  • Collaborate with internal departments to streamline communication and enhance the customer journey.
  • Train, mentor, and develop team members to strengthen skills and overall performance.
  • Prepare regular reports on customer feedback, service trends, and team progress.

Qualifications
  • Strong leadership and communication skills with the ability to guide and motivate teams.
  • Excellent problem-solving abilities and a customer-centric mindset.
  • Solid organizational skills with attention to detail and process improvement.
  • Ability to work effectively in a fast-paced, collaborative environment.
  • Proficiency in support systems, ticketing processes, and performance tracking tools.

Additional Information
Benefits
  • Competitive salary range of $55,000 - $61,000
  • Opportunities for career growth and professional development
  • Supportive and dynamic work environment
  • Job Type: Full-time
  • Skill-building and advancement opportunities within a growing company

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