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Customer Support Operations Manager Jobs in Florida

Playbypoint

Customer Support Specialist

Miami, FL · On-site

$17.25 - $23.25/hr

... operations and enhance their game. We're backed by top investors, trusted by leading clubs, and ... Provide valuable feedback to the management team on market trends and customer needs, influencing ...

Princeton Tool South

Operations Manager

Tampa, FL · On-site

$95K - $105K/yr

... to support their customers, lead their industry, and provide high quality products. Your journey ... The Operations Manager is responsible for leading and optimizing all daily manufacturing operations.

PRINCETON TOOL INC

Operations Manager

Tampa, FL · On-site

$95K - $105K/yr

... to support their customers, lead their industry, and provide high quality products. Your journey ... The Operations Manager is responsible for leading and optimizing all daily manufacturing operations.

PRINCETON TOOL INC

Operations Manager

Tampa, FL · On-site

... to support their customers, lead their industry, and provide high quality products. Your journey ... The Operations Manager is responsible for leading and optimizing all daily manufacturing operations.

PRINCETON TOOL INC

Operations Manager

Tampa, FL · On-site

... to support their customers, lead their industry, and provide high quality products. Your journey ... The Operations Manager is responsible for leading and optimizing all daily manufacturing operations.

Princeton Precision Group

Operations Manager

Tampa, FL · On-site

$95K - $105K/yr

... to support their customers, lead their industry, and provide high quality products. Your journey ... The Operations Manager is responsible for leading and optimizing all daily manufacturing operations.

Waterbox USA

Be Seen First

Customer Support/Service

Longwood, FL · On-site

$38K - $45K/yr

... operation of aquarium systems at our headquarters. This position combines high-level customer ... You are comfortable managing multiple support cases while also handling the day-to-day ...

National Oak

Customer Support Specialist

Lakeland, FL · On-site

$16.75 - $22.50/hr

The Customer Support Specialist is expected to provide outstanding customer support, manage customer inquiries, and contribute to a positive customer experience. This position demands strong ...

Waterbox USA

Be Seen First

Customer Support/Service

Longwood, FL · On-site

$38K - $45K/yr

... operation of aquarium systems at our headquarters. This position combines high-level customer ... You are comfortable managing multiple support cases while also handling the day-to-day ...

Acorn Stairlifts

Customer Support Agent

Orlando, FL · On-site

$17.50 - $23.25/hr

Customer Support Agent - Full-Time (On-Site) ***To be successful in this position requires proper ... with operations in over 84 countries. We are committed to improving customer mobility and ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Florida

Customer Support Operations Manager information

See Florida salary details

$33.3K

$92.4K

$101.3K

How much do customer support operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support operations manager in Florida is $92,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Florida are hiring for Customer Support Operations Manager jobs?

Cities in Florida with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $92,423 per year, or $44.4 per hour.

Customer Support Coordinator

Deerfield Beach, FL • On-site

Titan America
Machinery Manufacturing • 1 - 5K employees
Learn more about Titan Americaexternal

$18.25 - $23/hr

Other

Re-posted 5 days ago

Titan America rating

6.6

Company rating: 6.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Customer Support Coordinator

Titan America, a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States, seeks a Customer Support Coordinator for TITAN in Deerfield Beach, Florida. Titan America is a part of the TITAN Group, which has expanded its production and distribution operations into 13 countries, employing more than 5,500 employees.

This salaried non-exempt position reports to the Administrations Manager in Admin Team. The Customer Support Coordinator will be the administrative support function in all things driven by customers; billing, sales, to name a few.

Responsibilities
  • Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
  • Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow-up of product returns and load diversions
  • Use problem solving techniques to resolve issues, know when to engage others
  • Use of SAP, JWS, software
  • Set up and maintain customer master price list for external and internal sales in system
  • Maintain all customer master files as it pertains to fuel surcharge, freight, setting up new ship to locations
  • Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
  • Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
  • Copy, file, search archives and retrieve tickets for assigned accounts
  • Crosstrain and provide support in multiple capacities within the Team
Qualifications
  • 2-3 years administrative experience and Associate's degree/Bachelor's degree preferred
  • Strong Customer Service or accounting-related experience preferably in a Sales environment
  • Analytical and communication skills to deliver best results
  • Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)
  • A good listener, ability to solve problems with minimal supervision
  • High energy and proactive when a customers needs assistance, often delivering more than what was required
  • Strong team concept skills required
  • Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
  • Ability to prioritize work projects
  • Flexible, interested in trying new techniques; coachable

Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

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