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Customer Support Operations Manager Jobs in Florida

Toi Toi USA

Customer Support Specialist

Fort Myers, FL · On-site

$40K - $41K/yr

Support company initiatives focused on customer retention, operational efficiency, and service excellence. * Answer and manage daily inbound and outbound customer calls professionally and efficiently.

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Director, of Customer Financial Operations. The ... Manage all aspects of customer accounts, to include research and resolution of billing issues, as ...

Playbypoint

Customer Support Specialist

Miami, FL · On-site

$17.25 - $23.25/hr

... operations and enhance their game. We're backed by top investors, trusted by leading clubs, and ... Provide valuable feedback to the management team on market trends and customer needs, influencing ...

Princeton Tool South

Operations Manager

Tampa, FL · On-site

$95K - $105K/yr

... to support their customers, lead their industry, and provide high quality products. Your journey ... The Operations Manager is responsible for leading and optimizing all daily manufacturing operations.

PRINCETON TOOL INC

Operations Manager

Tampa, FL · On-site

... to support their customers, lead their industry, and provide high quality products. Your journey ... The Operations Manager is responsible for leading and optimizing all daily manufacturing operations.

Princeton Precision Group

Operations Manager

Tampa, FL · On-site

$95K - $105K/yr

... to support their customers, lead their industry, and provide high quality products. Your journey ... The Operations Manager is responsible for leading and optimizing all daily manufacturing operations.

PRINCETON TOOL INC

Operations Manager

Tampa, FL · On-site

... to support their customers, lead their industry, and provide high quality products. Your journey ... The Operations Manager is responsible for leading and optimizing all daily manufacturing operations.

PRINCETON TOOL INC

Operations Manager

Tampa, FL · On-site

$95K - $105K/yr

... to support their customers, lead their industry, and provide high quality products. Your journey ... The Operations Manager is responsible for leading and optimizing all daily manufacturing operations.

Princeton Tool Inc

Operations Manager

Tampa, FL · On-site

... to support their customers, lead their industry, and provide high quality products. Your journey ... The Operations Manager is responsible for leading and optimizing all daily manufacturing operations.

PRINCETON TOOL INC

Operations Manager

Tampa, FL · On-site

... to support their customers, lead their industry, and provide high quality products. Your journey ... The Operations Manager is responsible for leading and optimizing all daily manufacturing operations.

Acorn Stairlifts

Customer Support Agent

Orlando, FL · On-site

$17.50 - $23.25/hr

Customer Support Agent - Full-Time (On-Site) ***To be successful in this position requires proper ... with operations in over 84 countries. We are committed to improving customer mobility and ...

Waterbox USA

Be Seen First

Customer Support/Service

Longwood, FL · On-site

$38K - $45K/yr

... operation of aquarium systems at our headquarters. This position combines high-level customer ... You are comfortable managing multiple support cases while also handling the day-to-day ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Florida

Customer Support Operations Manager information

See Florida salary details

$33.3K

$92.4K

$101.3K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Florida is $92,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Florida are hiring for Customer Support Operations Manager jobs?

Cities in Florida with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $92,423 per year, or $44.4 per hour.

Customer Support Specialist

Toi Toi USA

Fort Myers, FL • On-site

$40K - $41K/yr

Full-time

Re-posted 4 days ago

Job description

Job Type
Full-time
Description
PRIMARY OBJECTIVES/JOB SUMMARY
The Customer Support Specialist is responsible for providing exceptional customer service and operational support across all company locations. This role serves as a primary point of contact for customers, ensuring a seamless customer experience from beginning to end while supporting daily business operations, billing inquiries, collections, and customer account management.
ESSENTIAL RESPONSIBLITIES/JOB FUNCTION
  • Support company initiatives focused on customer retention, operational efficiency, and service excellence.
  • Answer and manage daily inbound and outbound customer calls professionally and efficiently.
  • Provide outstanding customer support while ensuring all customer needs and concerns are fully resolved and followed through to completion.
  • Handle customer inquiries related to billing, invoicing, account balances, and service-related concerns.
  • Perform collections activities on past due customer balances in a professional and customer-focused manner.
  • Utilize company SOPs (Standard Operating Procedures) to troubleshoot and resolve customer issues effectively.
  • Coordinate with Sales, Operations, Dispatch, and other internal departments to support customer needs and drive revenue growth.
  • Support customers across all company locations and territories while maintaining consistent service standards.
  • Maintain accurate customer records, notes, and communication within company software systems.
  • Learn and effectively use phone systems, Microsoft Outlook, CRM platforms, and additional company software applications.
  • Assist customers with account updates, service requests, and general administrative support.
  • Prioritize tasks effectively in a fast-moving industry while maintaining professionalism and accuracy.
  • Escalate unresolved issues or recurring concerns to management when appropriate.
  • Maintain confidentiality and compliance with company policies and procedures.
  • Perform additional duties and projects assigned.

Requirements
BEHAVIORS/COMPETENCIES
  • Excellent verbal and written communication skills.
  • Strong customer service and conflict resolution abilities.
  • Ability to remain professional and composed in high-pressure or difficult situations.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritize workload effectively.
  • Problem-solving mindset with the ability to think critically and independently.
  • Proficient in Microsoft Office Suite and CRM/customer management systems.
  • Ability to work collaboratively within a team environment and across departments.
  • Dependable, adaptable, and self-motivated.
  • Strong data entry and administrative skills.
  • Ability to maintain confidentiality and professionalism at all times.

EDUCATION AND/OR EXPERIENCE
  • High school diploma or equivalent required.
  • Minimum of 2 years of customer service experience required.
  • Bilingual preferred.
  • Experience in collections, billing support, or administrative support is a plus.

Salary Description
$40,000.00 - $41,000.00 per year

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