ZipRecruiter

Log In

1

Customer Support Operations Manager Jobs in Florida

Echelon

Operations Manager

Stuart, FL · On-site

$65K - $95K/yr

The Operations Manager will oversee daily operational activities and lead the Customer Service team in delivering exceptional support experiences across phone, email, and chat channels. This role is ...

Trilyon, Inc.

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours ... operations ( 2+ years ) * Monitor and manage systems using tools like Active Directory and ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Director, of Customer Financial Operations. The ... Manage all aspects of customer accounts, to include research and resolution of billing issues, as ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Director, of Customer Financial Operations. The ... Manage all aspects of customer accounts, to include research and resolution of billing issues, as ...

Titan America

Customer Support Coordinator

Deerfield Beach, FL · On-site

$18.25 - $23/hr

This salaried non-exempt position report to the Director, of Customer Financial Operations. The ... Manage all aspects of customer accounts, to include research and resolution of billing issues, as ...

Toi Toi USA

Customer Support Specialist

Fort Myers, FL · On-site

$40K - $41K/yr

Support company initiatives focused on customer retention, operational efficiency, and service excellence. * Answer and manage daily inbound and outbound customer calls professionally and efficiently.

TOI TOI USA

Customer Support Specialist

Fort Myers, FL · On-site

$40K - $41K/yr

Support company initiatives focused on customer retention, operational efficiency, and service excellence. * Answer and manage daily inbound and outbound customer calls professionally and efficiently.

Toi Toi USA

Customer Support Specialist

Fort Myers, FL · On-site

$16.75 - $22.75/hr

Support company initiatives focused on customer retention, operational efficiency, and service excellence. * Answer and manage daily inbound and outbound customer calls professionally and efficiently.

Playbypoint

Customer Support Specialist

Miami, FL · On-site

$17.25 - $23.25/hr

... operations and enhance their game. We're backed by top investors, trusted by leading clubs, and ... Provide valuable feedback to the management team on market trends and customer needs, influencing ...

Toi Toi USA LLC

Customer Support Specialist

Fort Myers, FL · On-site

$16.75 - $22.75/hr

Support company initiatives focused on customer retention, operational efficiency, and service excellence. * Answer and manage daily inbound and outbound customer calls professionally and efficiently.

previous pagenext page

Showing results 21-40

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Florida

Customer Support Operations Manager information

See Florida salary details

$33.3K

$92.4K

$101.3K

How much do customer support operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support operations manager in Florida is $92,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,100.00 and $100,100.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Florida are hiring for Customer Support Operations Manager jobs?

Cities in Florida with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $92,423 per year, or $44.4 per hour.

Operations Manager

Stuart, FL • On-site

Echelon
51 - 200 employees
Learn more about Echelonexternal

$65K - $95K/yr

Full-time

Re-posted 26 days ago

Job description

We are Echelon, a global fitness, wellness, and sports leader!
Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire fitness playbook. Think of us as the rebels of the fitness world-the ones who dare to blur the lines between sweat sessions and entertainment extravaganzas.
Here at Echelon, we're more than just a company; we're a movement. Picture a team of driven individuals who eat challenges for breakfast and wash them down with a protein shake. We're the tech junkies, the fitness fanatics, the creative sparks, and the unapologetic dreamers, all converging to create something truly extraordinary.
So, if you're ready to break free from the ordinary and dive headfirst into a world where fitness meets multimedia magic, you've found your tribe. Join us as we redefine what it means to break a sweat and break boundaries simultaneously. With Echelon Fitness, the future of fitness isn't just bright-it's downright exhilarating. Let's rewrite the rules together.
The Operations Manager will oversee daily operational activities and lead the Customer Service team in delivering exceptional support experiences across phone, email, and chat channels. This role is responsible for driving operational excellence, improving customer and member satisfaction, developing scalable processes, and partnering cross-functionally to support continued company growth. The ideal candidate is an experienced leader with strong communication, analytical, and process improvement skills who thrives in a fast-paced fitness and technology environment.
Key Responsibilities
Customer Service Leadership
  • Provide day-to-day leadership of the Customer Service team as they deliver live phone, email, and chat support for customers and members using Echelon equipment and membership plans.
  • Lead, mentor, and grow the Customer Service team while fostering a culture focused on accountability, engagement, and customer satisfaction.
  • Coach and develop team members to ensure customer and member satisfaction improves with every interaction.
  • Serve as the final point of escalation for customers and members requiring elevated levels of care and issue resolution.
  • Ensure accurate record-keeping and documentation of customer and member service actions, communications, and resolutions.

Operational Excellence
  • Achieve established service level agreements (SLAs) while proactively improving workflows, training programs, and operational procedures to exceed performance targets.
  • Develop and execute a customer service roadmap and strategic initiatives to support scalable, best-in-class customer and member experiences.
  • Identify operational inefficiencies and implement process improvements that enhance productivity, service quality, and team performance.
  • Collect, analyze, and synthesize operational and customer service data to recommend improvements in tools, techniques, systems, and workflows.
  • Anticipate operational needs and challenges while providing seamless solutions in a fast-paced environment.

Cross-Functional Collaboration
  • Partner with Product, Marketing, and Operations teams to develop and analyze metrics measuring team growth, operational efficiency, and customer satisfaction.
  • Foster effective communication and collaboration with cross-functional teams to support company initiatives and streamline processes.
  • Support implementation of new operational strategies, product launches, and customer experience enhancements.

Compliance & Reporting
  • Ensure all activities are conducted in compliance with applicable company policies, procedures, regulations, and operational standards.
  • Monitor operational KPIs and prepare reports for leadership regarding team performance, customer trends, and service improvements.
  • Maintain organized operational documentation and reporting systems.

Qualifications
  • Bachelor's degree in Business Administration, Operations Management, Communications, or related field preferred.
  • 3-7 years of operations management and/or customer service leadership experience.
  • Experience managing customer support teams in a high-volume environment.
  • Strong leadership, coaching, and team development skills.
  • Excellent organizational, analytical, and problem-solving abilities.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities and adapt in a fast-paced environment.
  • Experience with CRM platforms, customer support systems, and reporting tools preferred.

Preferred Skills
  • Experience in the fitness, wellness, technology, or connected fitness industry.
  • Knowledge of customer experience strategies and operational scaling.
  • Data analysis and KPI reporting experience.
  • Proficiency in Microsoft Office Suite, Google Workspace, and customer service platforms.

The pay range for this role is:
65,000 - 95,000 USD per year (Stuart Office)

Apply