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Customer Support Operations Manager Jobs (NOW HIRING)

Anduril Industries

Head of Customer Support

Costa Mesa, CA · On-site

$18.25 - $23.25/hr

It will require a breadth of understanding of both commercial support best practices and defense/government customer requirements, experience managing complex support operations, and a deep ...

Casechek

Customer Support Manager

Chicago, IL · On-site

$80 - $100/hr

This is a hands‑on leadership role where you will manage a small team of Customer Support Technicians while establishing the processes, KPIs, and operational rigor needed to deliver a ...

Central Health

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

This versatile role supports onboarding and training coordination, manages the Infrastructure Support Operations work order system, and assists with FF&E, workspace moves, and service request ...

Kyruus

AI Enabler - Customer Support

Nashville, TN · On-site

AI Enabler - Customer Support At RevSpring, we are transforming the healthcare financial experience ... operational needs into technical solutions * Demonstrated ability to manage cross-functional ...

Unit

Support Operations Specialist

New York, NY · On-site

$60K - $80K/yr

... customers, including Wix, Honeybook, Relay, and more. We're repeat founders with technical ... Deploy and manage AI-powered tools to increase support capacity and quality * Own the support tech ...

Ownwell

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

... managers. We have brought Data Science and Machine Learning to a space that is ripe for disruption ... Our customer base has grown by more than 300% year-over-year with exceptional feedback ...

Central Health

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

This versatile role supports onboarding and training coordination, manages the Infrastructure Support Operations work order system, and assists with FF&E, workspace moves, and service request ...

Harvey

Support Operations Engineer

New York, NY · On-site

$124K - $185K/yr

... close to our customers, and pushing each other for excellence. We live by three values ... Reporting to the Support Operations Manager, you'll own the automation infrastructure, AI-assisted ...

Harvey

Support Operations Engineer

San Francisco, CA · On-site

$124K - $185K/yr

... close to our customers, and pushing each other for excellence. We live by three values ... Reporting to the Support Operations Manager, you'll own the automation infrastructure, AI-assisted ...

Nuvo

Customer Support

Denver, CO · On-site

$80K - $140K/yr

Experience with customer support platforms (e.g., Intercom) and content management systems ... operations. Nice to Have: * Familiarity with APIs and supporting technical integrations

Alphabe Insight Inc

Customer Support Manager

Tampa, FL · On-site

$55K - $61K/yr

The Customer Support Manager will oversee daily customer service operations, ensuring high-quality support and timely resolution of client needs. This role requires a proactive and strategic leader ...

Harris

$22 - $25/hr

eScholar Customer Support is looking for an exceptional talent to become our Customer Support ... Interest in support operations, incident management, and continuous process improvement * Strong ...

Harris

$22 - $25/hr

eScholar Customer Support is looking for an exceptional talent to become our Customer Support ... Interest in support operations, incident management, and continuous process improvement * Strong ...

First Due

Manager, Customer Support

$100K/yr

Our Customer Support function is undergoing a major transformation. We are building a ... Daily Operations and Queue Management * Own the daily health of the support queue. Monitor ticket ...

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Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCustomer Support Operations Manager Jobs

Customer Support Operations Manager information

See salary details

$44.5K

$123.7K

$135.5K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities are hiring for Customer Support Operations Manager jobs?

Cities with the most Customer Support Operations Manager job openings:

What states have the most Customer Support Operations Manager jobs?

States with the most job openings for Customer Support Operations Manager jobs include:

Infographic showing various Customer Support Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Customer Solutions Support Manager

Yankee Equipment Systems LLC

Harrisburg, PA • On-site

Full-time

Posted 9 days ago

Job description

Summary:

The Customer Solutions Support Manager oversees customer support, warranty coordination, parts support, and technical service operations. This role serves as a key connection point between customers, technicians, and internal teams by driving timely issue resolution, improving service workflows, and enhancing the overall customer experience. The manager will lead call center effectiveness, support technician productivity, streamline warranty and parts processes, and collaborate with service leadership to expand preventive maintenance opportunities and operational efficiency.

Key Responsibilities:

Customer Support & Resolution

• Serve as the primary escalation point for customer repair satisfaction concerns service issues, and callbacks.

• Investigate and validate customer credit requests in coordination with the Accounts Receivable (AR) team.

• Maintain strong customer relationships by resolving service and billing concerns quickly and effectively.

Customer Support Operations

• Oversee and mentor Customer Support Associates to ensure consistent, high-quality service.

• Develop and implement efficient scheduling processes to minimize customer wait times and improve responsiveness.

• Establish cross-training programs to ensure continuous departmental coverage.

• Monitor team performance metrics, including response times, resolution rates, and process compliance.

Job Description

Technical Services & Field Support

• Utilize Tech Trak to monitor technician activities and identify opportunities to improve service efficiency.

• Support field technician operations under the strategic direction of the Technical Director.

• Drive and expand the Preventive Maintenance (PM) Program through effective service coordination.

• Provide operational and routing support for Yankee route business.

Parts & Warranty Support

• Oversee the processing, documentation, and validation of parts warranty claims.

• Coordinate technical parts descriptions and inventory requirements based on established warranty guidelines.

• Ensure defective parts are tracked, returned, and credited in accordance with vendor requirements.

Qualifications

• Experience: 3–5 years of experience in technical service management, service coordination, warranty administration, or service contract management.

• Software: Proficiency with Microsoft Word, Excel, Salesforce, and scheduling systems.

• Skills: Strong conflict resolution, operational planning, scheduling, and basic financial analysis skills related to credit validation.

• Communication: Excellent verbal and written communication skills with the ability to effectively connect customers, technicians, and leadership teams.

• Some monthly traveling required.