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Customer Support Operations Manager Jobs in New Jersey

ACI, Inc.

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Operations & Customer Support Coordinator

Passaic, NJ · On-site

$17 - $22/hr

This position will assist with front desk responsibilities, order processing, inventory management, retailer and customer communication, and general administrative and operational support. The ideal ...

Harris

$22 - $25/hr

eScholar Customer Support is looking for an exceptional talent to become our Customer Support ... Interest in support operations, incident management, and continuous process improvement * Strong ...

Sodexo

Operations Support Specialist

Rahway, NJ · On-site

$32.41 - $41.94/hr

Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... to guide customers, teams, and vendors. * Organized approach to managing multiple requests ...

Sodexo

Operations Support Specialist

Rahway, NJ

$32.41 - $41.94/hr

Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... to guide customers, teams, and vendors. * Organized approach to managing multiple requests ...

Sodexo

Operations Support Specialist

Rahway, NJ

$32.41 - $41.94/hr

Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... to guide customers, teams, and vendors. * Organized approach to managing multiple requests ...

Sodexo

Operations Support Specialist

Rahway, NJ

$32.41 - $41.94/hr

Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... to guide customers, teams, and vendors. * Organized approach to managing multiple requests ...

Sodexo

Operations Support Specialist

Rahway, NJ

$32.41 - $41.94/hr

Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... to guide customers, teams, and vendors. * Organized approach to managing multiple requests ...

TEKsystems

Customer Support Specialist

Swedesboro, NJ

$24/hr

Variety of responsibilities across customer support, order management, and after-sales operations * Opportunity to work closely with customers, suppliers, and engineering teams Apply today to join a ...

TEKsystems

Customer Support Specialist

Swedesboro, NJ · On-site

$24/hr

Variety of responsibilities across customer support, order management, and after-sales operations * Opportunity to work closely with customers, suppliers, and engineering teams Apply today to join a ...

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

The operations will be based out of New Jersey, and they are currently looking to hire a customer support team to launch in early 2026. Key Responsibilities: * Provide responsive, professional ...

Zeitview

Customer Support Coordinator

Barrington, NJ · Remote

$18 - $22.75/hr

You will work in close collaboration with the Account Managers and Account Executives and be responsible for the day-to-day operational and administrative support across the EMEA customer base. Where ...

Unity Bank

Customer Support Specialist

Clinton, NJ · On-site

$22.84 - $32.69/hr

Ability to work collaboratively with Customer Service, Branch/Retail, Deposit Operations, Treasury Management, Business Support, Technology, Fraud/Risk, and other internal partners. * Knowledge of ...

Owen Health Care

Operations Manager

Vauxhall, NJ · On-site

Our mission is rooted in delivering exceptional care, promoting wellness, and supporting the ... Professional demeanor, strong customer service skills, and a commitment to quality care. Join Our ...

Owen Health Care

Operations Manager

Vauxhall, NJ · On-site

Our mission is rooted in delivering exceptional care, promoting wellness, and supporting the ... Professional demeanor, strong customer service skills, and a commitment to quality care. Join Our ...

Unity Bank

Customer Support Specialist

Clinton, NJ

$18.75 - $25.25/hr

Ability to work collaboratively with Customer Service, Branch/Retail, Deposit Operations, Treasury Management, Business Support, Technology, Fraud/Risk, and other internal partners. * Knowledge of ...

Unity Bank

Customer Support Specialist

Clinton, NJ · On-site

$22.84 - $32.69/hr

Ability to work collaboratively with Customer Service, Branch/Retail, Deposit Operations, Treasury Management, Business Support, Technology, Fraud/Risk, and other internal partners.Knowledge of ...

Winston Staffing

NJ · On-site

$18.25 - $24.75/hr

Financial Services / Client Operations / Account Management Position Overview Are you a proactive ... Review and interpret customer purchase orders, contractual billing requirements, and end-of-lease ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in New Jersey

Customer Support Operations Manager information

See New Jersey salary details

$45.2K

$125.6K

$137.6K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in New Jersey is $125,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,000.00 and $136,000.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in New Jersey are hiring for Customer Support Operations Manager jobs?

Cities in New Jersey with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in New Jersey as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $125,562 per year, or $60.4 per hour.

Operations & Customer Support Coordinator

ACI, Inc.

Passaic, NJ • On-site

$17 - $22/hr

Full-time

Posted 4 days ago

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Job description

We are seeking a highly organized, detail-oriented Operations & Customer Support Coordinator to provide day-to-day support across several areas of the business. This position will assist with front desk responsibilities, order processing, inventory management, retailer and customer communication, and general administrative and operational support.

The ideal candidate is task-driven, highly organized, comfortable managing multiple priorities at the same time, and takes pride in following through and getting things done accurately and on time.


Key Responsibilities

  • Assist with front desk duties, responding to general customer inquiries.
  • Process and track customer and retailer orders accurately and in a timely manner.
  • Monitor orders from receipt through fulfillment and follow up on outstanding or delayed orders.
  • Maintain accurate inventory records and assist with monitoring inventory levels and product availability.
  • Communicate with retailers and customers regarding order status, shipping updates, backorders, product availability, and other routine inquiries.
  • Prepare and send follow-up correspondence to customers, retailers, vendors, and other business partners.
  • Maintain organized customer, order, inventory, and operational records.
  • Work closely with team members to identify and resolve order, inventory, or customer-service issues.
  • Assist with general administrative and operational projects as needed.
  • Manage multiple projects and priorities while ensuring deadlines and details are not missed.